We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Karl R Englund prefiltering with url using dateClosed   wpDataTables   Updated July 14, 2023 at 9:53am   5 Most recent comment from Miloš Jovanović:Hi, Karl Yes, it is possible that the Date Format in the source data from the Database tables is not working since you change the Date Format in the Plugin's tables,but first we need to check i ... Paul Ross Subscript and SuperscriptClosed   wpDataTables   Updated July 13, 2023 at 7:05pm   2 Most recent comment from Miloš Jovanović:Hi, Paul. 1. For making new lines with our Plugin, 1. If you use a 'multi-line String' column with a 'multi-line Editor' input type. So, if this is a Manual table, or Imported ta ... Kevin Using a table on the websiteClosed   wpDataTables   Updated July 13, 2023 at 5:07pm   2 Most recent comment from Miloš Jovanović:Hi, Kevin. 1. The Master-Details add-on is used mainly to hide some columns from the initial Table view, and you can set up which columns are revealed in the "more details" section, whether if it wil ... Dave Edit button in frontend still greyed outClosed   wpDataTables   Updated July 13, 2023 at 5:02pm   3 Most recent comment from Miloš Jovanović:Hi, Dave.This is caused by some kind of a conflict on your site.Something from the current Theme or another plugin is preventing the table rows on front-end to be "clicked".At the table's back-en ... New Real Responsive TablesClosed   wpDataTables   Updated July 13, 2023 at 4:33pm   2 Most recent comment from Miloš Jovanović:Hi New,We only have a different responsive design available for our Simple Table type.For them, it is a more "classic looking" stacking of the rows on top of each other.You can check out our Simple T ... Attlee Gamundani How to active from LiteClosed   wpDataTables   Updated July 13, 2023 at 10:46am   2 Most recent comment from Miloš Jovanović:Hi, Attlee .If you don't see the Activation Tab in the main plugin settings, it means that you have the Lite plugin version installed. - Please follow the steps explained here,  it is a step-b ... Chris UpdateClosed   wpDataTables   Updated July 13, 2023 at 10:46am   2 Most recent comment from Miloš Jovanović:Chris If you activated the purchase code in wpDataTables Settings/Activation,  the update should be offered in the Plugins section.  On some WordPress installations, you need to deactivate the pl ... Remco Tolsma PHP Fatal error: Uncaught TypeError: strpos()Closed   wpDataTables   Updated July 12, 2023 at 3:37pm   8 Most recent comment from Miloš Jovanović:Hi, Remco.I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets for anything else we could assist with.   I wanted to a ... Dave Fatal ErrorClosed   wpDataTables   Updated July 12, 2023 at 12:38pm   8 Most recent comment from Miloš Jovanović:Hi, Dave. No problem, i am happy to help. I did my best to try and elaborate on how our Plugin is creating the tables in your WP Database, but i can completely understand that some of these details c ... Tony Goedde Google SearchesClosed   wpDataTables   Updated July 11, 2023 at 4:49pm   36 Most recent comment from Miloš Jovanović:Hi, Tony. Sorry, i just forgot to add more detailed steps how you can turn this data from initial Manual Tables to SQL Tables and disable server-side processing on them. So, first step is to go in ea ... Lana Website / PHP Memory OptimizationClosed   wpDataTables   Updated July 11, 2023 at 9:51am   6 Most recent comment from Miloš Jovanović:  Hi, Lana. You're welcome, I am delighted to hear that this has helped.  Thank you for letting us know.Just to add one detail, as mentioned before, it depends on how much data you will have o ... ampagi wpDataTables & Master-Details - Table MaintenanceClosed   wpDataTables   Updated July 11, 2023 at 9:27am   2 Most recent comment from Miloš Jovanović:Hi, ampagi.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... coltding Link too data tables lost after upgradeClosed   wpDataTables   Updated July 10, 2023 at 4:28pm   2 Most recent comment from Miloš Jovanović:Hi, coltding.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Monica Sjödin Multi line textClosed   wpDataTables   Updated July 10, 2023 at 3:57pm   2 Most recent comment from Miloš Jovanović:Hi, Monica. Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Andrew Will My charts are showing reverse date orderClosed   wpDataTables   Updated July 7, 2023 at 5:14pm   2 Most recent comment from Miloš Jovanović:Hi, Andrew.I will elaborate/explain how sorting for charts works in general. - Basically, the default sorting for a chart is going to be in the order of how you added the data in the cells of the ta ...