We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ronald Kusch Presentation problemsClosed   wpDataTables   Updated August 7, 2023 at 10:55am   2 Most recent comment from Miloš Jovanović:Hi Ronald, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Alex foreign keys and editor input types, no multi-value selectbox?Closed   wpDataTables   Updated August 4, 2023 at 6:12pm   2 Most recent comment from Miloš Jovanović:Hi Alex,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... David Debit on my credit card (URGENT!!!)Closed   wpDataTables   Updated August 4, 2023 at 10:13am   3 Most recent comment from Miloš Jovanović:Hi David, our billing Team just passed me a screenshot as additional detail, so i am sending it to you as well, this is what we can see from our end in regards to charges from on any purchases linked ... ampagi Cell Width - wrap contentClosed   wpDataTables   Updated August 3, 2023 at 8:15pm   6 Most recent comment from Miloš Jovanović:Hi ampagi ,no problem, i am happy to advise.We will cover the issue from the remaining active ticket as soon as possible, as well.Anything else that we could assist with, please don't hesitate ... Rodolfo Filter on multiple line chartsClosed   wpDataTables   Updated August 3, 2023 at 2:30pm   2 Most recent comment from Miloš Jovanović:Hi Rodolfo, Sorry for replying so late to the tickets today. We have been experiencing an unusually high number of tickets. Your patience is highly appreciated. - 1. This is not possible with our &# ... Rodolfo Many requests 503Closed   wpDataTables   Updated August 3, 2023 at 2:24pm   53 Most recent comment from Miloš Jovanović:Hi Rodolfo, from this error text you send as the example, i can see the Table ID 793 is showing. /wp-admin/admin-ajax.php?action=get_wdtable&table_id=793 When i try to log in your live site, https:/ ... Mee Chart Credits & Exporting optionsClosed   wpDataTables   Updated August 2, 2023 at 4:06pm   6 Most recent comment from Miloš Jovanović:Hi Mee,you're welcome, i am happy to help.-1. Happy to hear that the CSS works, thanks for letting us know.2. Thank you for sharing that JSFiddle example, i see what you mean, it is quite intere ... Kim Allan Kristensen PHP - Get value from shortcodeClosed   wpDataTables   Updated August 1, 2023 at 3:32pm   2 Most recent comment from Miloš Jovanović:Hi Kim Allan Kristesnen,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer tha ... Joe Sanford Error saving SettingsClosed   wpDataTables   Updated July 31, 2023 at 8:32pm   3 Most recent comment from Miloš Jovanović:Hi Joe,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day! ... Chris Brooks how to bold a columnClosed   wpDataTables   Updated July 31, 2023 at 7:23pm   4 Most recent comment from Miloš Jovanović: Hi Chris,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Denes Francisca 2 plugin under 1 email adressClosed   wpDataTables   Updated July 31, 2023 at 9:32am   2 Most recent comment from Miloš Jovanović:HI Denes,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3424814/ For future reference, please don't open mul ... Syed Omar Restrict number of rows based on user levelClosed   wpDataTables   Updated July 28, 2023 at 3:10pm   4 Most recent comment from Miloš Jovanović:I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day! :)Hi Sye ... C.M. de Vries Plugin Crashed websiteClosed   wpDataTables   Updated July 27, 2023 at 4:24pm   2 Most recent comment from Miloš Jovanović:Hi  C.M. de Vries,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3423764/ For future reference, please don' ... Mark Ryder wpDataChartsCallbacksClosed   wpDataTables   Updated July 27, 2023 at 4:05pm   4 Most recent comment from Miloš Jovanović:Hi Mark,you're welcome, i am happy to help.I am glad to see you found a working solution, at least for the time being, I hope you will succeed in making it as you said, as elegant as possible,b ... Nizar BELMAHFOUD A problem, when we copy a wptableClosed   wpDataTables   Updated July 27, 2023 at 3:34pm   5 Most recent comment from Miloš Jovanović:Hi Nizar,i am happy to see that it resolved the previous issue.For the new issues :1. When you make table duplicate, there is an option you can choose if you do not wish your copies of this table to ...