We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

BERHAN SONER Table Editing Issue   wpDataTables   Updated 3 weeks ago   6 Most recent comment from BERHAN SONER:Did not work. Also when I try to Enable Table tools I get the same error.SS attached Faraz How to get url from another column   wpDataTables   Updated 3 weeks ago   3 Most recent comment from Faraz:Thanks. This has solved it for me. fabien hunault Update   wpDataTables   Updated 3 weeks ago   2 Most recent comment from Miloš Jovanović:Hello, You've purchased our Starter Plan, which comes with certain limitations compared to the higher-tier plans such as Standard, Pro, and Developer. As shown in your screenshot, SQL tables are ... Frederik Zeroes not appearing in wpDataTableClosed   wpDataTables   Updated 3 weeks ago   2 Most recent comment from Miloš Jovanović:Hello, My sincere apologies—we experienced serious issues with this ticketing system. In the meantime, I found your new ticket and replied to the issue there:https://tmsplugins.ticksy.com/ticket/383 ... Zach Conditional formatting   wpDataTables   Updated 3 weeks ago   1 Most recent comment from Zach:I have a table that currently colors cells different colors for different thresholds: green if they’re above 60, yellow if below 60 but above 50, and red below 50.I need to add a conditional formatt ... Dmytro Elementor dropdown menus are not workingClosed   wpDataTables   Updated 3 weeks ago   3 Most recent comment from Miloš Jovanović:Hello, My sincerest apologies—we encountered significant issues with our ticketing system. Some tickets were mistakenly marked as "replied" even though they hadn’t received a response, which cause ... Vicente Tinoco WP Data Table error 503   wpDataTables   Updated 2 weeks ago   4 Most recent comment from Vicente Tinoco:Hi Milos I am waiting for your reply, to see what I can do to resolve the error. Regards... David Burley Manual Sorting of Filters   wpDataTables   Updated 3 weeks ago   5 Most recent comment from Miloš Jovanović:Hello, Looking at the error text from the screenshot - It seems you perhaps have one or more empty headers for one or more columns on the source Sheet.Can you please send me the URL to this source She ... Joe Sending row data to google sheets   wpDataTables   Updated 3 weeks ago   2 Most recent comment from Miloš Jovanović:Hi Joe, Sorry to disappoint you, but at this time, we don't have any built-in solutions to achieve what you described.When we have an editable table, it does not have any link/connection to the s ... Sab Database tables not visible   wpDataTables   Updated 3 weeks ago   1 Most recent comment from Sab:Hello, I have transferred my website to a new hosting provider (Hostinger), and now my databases are showing that there are no records available. Can you please let me know what could have caused this ... andrea issue with enabling server-side processing with filters and search   wpDataTables   Updated April 12, 2025 at 10:05am   8 Most recent comment from andrea:Hi, first of all, thank you for your support and the many suggestions you have provided. Don't worry, I am not going to ask you to correct the SQL query - I am well aware that it is not within yo ... Laurence Potter Table will not display   wpDataTables   Updated April 11, 2025 at 2:26pm   2 Most recent comment from Miloš Jovanović:Hello,We can see the table loading now - but, this is an SQL based table, so if you use server-side processing enabled in the table settings, and if you have any kind of active caching on this Page, i ... TonyF How to turn of table preview   wpDataTables   Updated April 10, 2025 at 9:34pm   1 Most recent comment from TonyF:I mistakenly changed a column setting (show column in front end) and the table preview is now hanging and I'm unable to get back to any of the settings.  Is there a way to turn off the table pre ... Dan Stoudt Gutenberg block bug   wpDataTables   Updated April 10, 2025 at 5:06pm   1 Most recent comment from Dan Stoudt:Hi - We are seeing a bug within Gutenberg for the wpDataTable block. If you select a table using the inspector panel first, it's fine. But if you then change it to a di ... Richard Hyjack change search table text   wpDataTables   Updated April 8, 2025 at 10:50am   2 Most recent comment from Miloš Jovanović:Hello, First of all, I sincerely apologize for the delayed response. We've been experiencing an unusually high number of tickets, and I'm truly sorry it has taken longer than usual to get ba ...