We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ron Demkes Getting the picture from the foreign key, not the URLClosed   wpDataTables   Updated August 28, 2023 at 2:47pm   4 Most recent comment from Miloš Jovanović:Hi Ron,you're welcome, i am happy to help.Anything else that we could assist with, please don't hesitate to create new tickets.Thank you. Christian Stepien Collapsing a table on mobileClosed   wpDataTables   Updated August 28, 2023 at 11:59am   6 Most recent comment from Miloš Jovanović:Hi Christian,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Lucas Cardoso Unknown legend showing on ChartsClosed   wpDataTables   Updated August 28, 2023 at 11:20am   2 Most recent comment from Miloš Jovanović:Hi Lucas,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... David Unauthorized errorClosed   wpDataTables   Updated August 24, 2023 at 12:54pm   4 Most recent comment from Miloš Jovanović:Hi David,I am delighted to hear that this has been resolved. Thank you for letting us know. If there is anything else that we could assist with, please don't hesitate to create new tickets. Hav ... Daniel Brooksby Filtering Checkbox Not Loading all options for usersClosed   wpDataTables   Updated August 23, 2023 at 9:06pm   4 Most recent comment from Miloš Jovanović:Hi Daniel,I am happy to see that we found the root of that issue.Thank you for letting us know.-In regards to the second question,if i understood, you would like to set the 'default choice' ... Henry fabrice Variable in microsoft wordClosed   wpDataTables   Updated August 22, 2023 at 8:59pm   2 Most recent comment from Miloš Jovanović:Hi Henry,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... PCN Web Plugin Server Log ErrorClosed   wpDataTables   Updated August 22, 2023 at 7:30pm   4 Most recent comment from Miloš Jovanović:Hi PCN Web, thank you for this, i am able to see the issue now on my local installation as well, exactly as you said - if we go in the "updates" section from the back-end WP dashboard, the error come ... Trevor Reed Column Width Resetting?Closed   wpDataTables   Updated August 22, 2023 at 5:02pm   4 Most recent comment from Miloš Jovanović:Hi Trevor, Thank you for this Video, you are absolutely right. I am able to reproduce this bug if i enable the "Fixed Header" and apply some custom Width to my columns; If i start scrolling down, the ... Clayton McMillan calculated columnClosed   wpDataTables   Updated August 21, 2023 at 7:48pm   6 Most recent comment from Miloš Jovanović:Hi Clayton,my apologies again for such a late reply.Just following up,  thank you very much for sharing these findings with us.I am sending the details to our QA Team, they will do their best to re ... Bruce Can't create tablesClosed   wpDataTables   Updated August 21, 2023 at 7:03pm   6 Most recent comment from Miloš Jovanović:Hi Bruce,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Thomas Traugott Chart rendering fails in spite of valid dataClosed   wpDataTables   Updated October 16, 2024 at 3:12pm   25 Most recent comment from Miloš Jovanović:Hi Thomas, Just wanted to follow up on this issue - Our developers created a working fix, our QA Team is just additionally testing it. It should be released in the following update - so please keep a ... Alice Multiple pre-filtering on a single tableClosed   wpDataTables   Updated August 21, 2023 at 10:56am   2 Most recent comment from Miloš Jovanović:Hi Alice, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Karl R Englund Need code sample for validate after edit saveClosed   wpDataTables   Updated August 21, 2023 at 9:55am   2 Most recent comment from Miloš Jovanović:Hi Karl, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... David Siddons SupportClosed   wpDataTables   Updated August 18, 2023 at 3:08pm   2 Most recent comment from Miloš Jovanović:Hi David, our Support does not provide live meetings/calls, but we can help you with a lot of examples and to get you started in the right direction. You also have our Documentation at your disposal, ... Fietsmaatjes Location to store imageClosed   wpDataTables   Updated August 17, 2023 at 2:10pm   2 Most recent comment from Miloš Jovanović:Hi Fietsmaatjes, i am sorry to disappoint you,  but we are using WordPress function wp_upload_dir() for location of upload files; so if a user uses the 'upload attachment' in your Table i ...