We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ronnie Riggar Error adding purchase codeClosed   wpDataTables   Updated September 21, 2023 at 4:07pm   2 Most recent comment from Miloš Jovanović:Hello. This could be an issue with the SSL certificate on your site. There is a workaround for this issue. You can edit a PHP file on your FTP in the plugin folder, with any text/code editor. This is ... David Filter - Select Box OrderingClosed   wpDataTables   Updated September 20, 2023 at 4:51pm   4 Most recent comment from Miloš Jovanović:Hi David,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.   I wanted to a ... Debra Elliott Solution for Line Breaks in HTML -> ExcelClosed   wpDataTables   Updated September 19, 2023 at 7:31pm   3 Most recent comment from Miloš Jovanović:Hi Debra, My apologies, when i re-read the ticket, i understood you actually asked how to retain the line breaks for the Export via our Export Tools as Excel.If you want to retain any Custom HTML you ... Geraldine Mangwende Inconsistencies with front end display of table dataClosed   wpDataTables   Updated September 19, 2023 at 5:20pm   6 Most recent comment from Miloš Jovanović:Hi Geraldine,My sincerest apology for all the waiting time.-Thank you for this update, i believe i understand the issue now.In short, the dropdown filters that are working OK on desktop version of th ... Joe Kent ChartsClosed   wpDataTables   Updated September 19, 2023 at 4:33pm   5 Most recent comment from Miloš Jovanović:Hi Joe, My apologies for all the waiting time. I found what the issues are, and will advise you. 1. In regards to the decimal Points,  when you import Excel to make a new Manual table in your Databa ... David Amelang Lopez Collapsable ColumnsClosed   wpDataTables   Updated September 18, 2023 at 3:44pm   4 Most recent comment from Miloš Jovanović:Hello David,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. I wanted to a ... Mark Chichester WP DataTables not showing upClosed   wpDataTables   Updated September 18, 2023 at 1:23pm   2 Most recent comment from Miloš Jovanović:Hi Mark,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Geert Bouckaert UpdateClosed   wpDataTables   Updated September 18, 2023 at 10:56am   2 Most recent comment from Miloš Jovanović:Hello,we apologise for this inconvenience. Our developers are aware of this PHP warning and they made a fix. Our QA Team is just conducting further testing to ensure that the fix does not have any oth ... Elvis Sedic PHP fatal error when using shortcode with non-existing chartClosed   wpDataTables   Updated September 25, 2023 at 3:43pm   5 Most recent comment from Miloš Jovanović:Hi Elvis,My apologies, i first sent you the incomplete code edit. I edited the reply here, but just to be safe, sending you another reply with the corrected code. So as we said, in the file ..wp-conte ... Matt Sayre table not reading data from some columnsClosed   wpDataTables   Updated September 15, 2023 at 2:57pm   2 Most recent comment from Miloš Jovanović:Hi Matt, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Jenna Klinner Incomplete Object Warning on v5.8.1Closed   wpDataTables   Updated September 22, 2023 at 12:26pm   3 Most recent comment from Miloš Jovanović:Hi Jenna,I just wanted to follow up to let you know we released a small Update 5.8.2  which includes a fix for those PHP warnings,so if you can please Update wpDataTables and that should be fixed. ... Jouke Wijdoogen Filtering not working, when MySQLview is used.Closed   wpDataTables   Updated September 12, 2023 at 10:43pm   7 Most recent comment from Miloš Jovanović:Hi Rudi,I am happy to hear that the advice helped you solve your use case with your Query,thank you for letting us know.If you encounter any other issue, please don't hesitate to open a new tick ... Gernot Rominger The form field always returns 0 as the resultClosed   wpDataTables   Updated September 12, 2023 at 10:11pm   6 Most recent comment from Miloš Jovanović:Hi Gernot, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Michael Column heading with a line breakClosed   wpDataTables   Updated September 12, 2023 at 10:48am   6 Most recent comment from Miloš Jovanović:Hi Michael,Thank you for this clarification; now I understand what you did,so basically, this is a solution to have a word wrap when the Header has a longer text, it looks great.We will definitely ma ... Ron Demkes Image valignClosed   wpDataTables   Updated September 11, 2023 at 1:33pm   2 Most recent comment from Miloš Jovanović:Hi Ron,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ...