We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Victor Caceres I have 2 tickets waiting for supportClosed   wpDataTables   Updated October 3, 2023 at 5:02pm   2 Most recent comment from Miloš Jovanović:Hi Victor,Firstly I would like to extend my heartfelt apologies for the delay in our response. We have recently experienced a higher volume of tickets than usual, which has regrettably caused this d ... Jose Ramirez Column URL link with conditional button textClosed   wpDataTables   Updated October 3, 2023 at 2:17pm   3 Most recent comment from Miloš Jovanović:Hi Jose, Sorry, i just forgot to add, there might be a different way for you to achieve the same scenario, it just includes more manual work from your end, without the Conditionals. - Perhaps it will ... fei 行(データ)のインポートClosed   wpDataTables   Updated October 2, 2023 at 8:16pm   2 Most recent comment from Miloš Jovanović:Hi fei,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Roberto Change media library file upload viewClosed   wpDataTables   Updated October 2, 2023 at 1:59pm   2 Most recent comment from Miloš Jovanović:Hi Roberto, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Gurtner André logarithmic scaleClosed   wpDataTables   Updated October 2, 2023 at 1:47pm   4 Most recent comment from Miloš Jovanović:Hello André,Just following up,No problem, i am happy to advise, we hope that our suggested custom example will work for you.Our developers will add more custom Chart Hook examples and Custom hook exa ... Gurtner André bad display wpdatachartsClosed   wpDataTables   Updated October 2, 2023 at 1:46pm   3 Most recent comment from Miloš Jovanović:Hi André,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Mikki Mobile view of table keeps breakingClosed   wpDataTables   Updated September 29, 2023 at 7:43pm   2 Most recent comment from Miloš Jovanović:Hi Mikki,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Ignacio de la Torre Activation problemClosed   wpDataTables   Updated September 27, 2023 at 4:09pm   8 Most recent comment from Miloš Jovanović:Hi Ignacio,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great d ... Eugen Create new Row between existing rowsClosed   wpDataTables   Updated September 27, 2023 at 4:07pm   2 Most recent comment from Miloš Jovanović:Hello,Apology for a late reply.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3484129/ For future reference, plea ... Kaarup Assistance with Modifying Content DisplayClosed   wpDataTables   Updated September 27, 2023 at 3:48pm   3 Most recent comment from Miloš Jovanović:Hi Jens,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Jared Rendell Display, Grouping, and CalculationsClosed   wpDataTables   Updated September 27, 2023 at 11:29am   4 Most recent comment from Miloš Jovanović:Hi Jared,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Dan ResponsiveClosed   wpDataTables   Updated September 26, 2023 at 8:32pm   2 Most recent comment from Miloš Jovanović:Hi Dan,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Antonino image columnClosed   wpDataTables   Updated September 26, 2023 at 10:23am   6 Most recent comment from Miloš Jovanović:Hi Antonino,Anything else that we could assist with, please don't hesitate to create new tickets.Thank you for adding the request. Kahlil Nagi Backend menu display issueClosed   wpDataTables   Updated September 25, 2023 at 4:31pm   2 Most recent comment from Miloš Jovanović:Hi Kahlil,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Desi Arnez Uploading data for existing users on the backendClosed   wpDataTables   Updated September 22, 2023 at 6:30pm   2 Most recent comment from Miloš Jovanović:Hi Desi,We do not have an automated way to achieve what you described, in terms of linking each username with their rows.For example, if you wanted to make an editable table,and have a field that wil ...