Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay
  Public Ticket #3490038
Issue with Saving Settings and Calculation Error
Closed

Comments

  • Devender Garg started the conversation

    Dear TMS Support Team,

    I hope this message finds you well. I am writing to seek assistance with a problem I've encountered while using the TMS platform. I am experiencing difficulties in saving settings after making changes to a newly imported table from an Excel sheet.

    Here's a brief overview of the issue:

    Can't save settings: After making changes to a couple of options, when I try to save the settings, it doesn't work. You can see in the video (video link) that when I refresh the page, all the settings are same as before.

    Table Creation: I successfully imported data from an Excel sheet to create a new table within TMS. The table was created without any issues.

    Formula Column: However, when attempting to add a formula column to the newly created table, I encountered a calculation error. Strangely, the preview for the calculation appears to be correct, but the final calculation result is not as expected.

    This calculation error is preventing me from saving the formula column, and I cannot proceed with my work until this issue is resolved.

    I have double-checked the formula for accuracy and even tried recreating the formula column, but the problem persists. It seems that there might be an underlying issue that needs attention.

    I kindly request your assistance in identifying and resolving this problem as soon as possible, as it is hindering my workflow and affecting my productivity.

    Please let me know if you require any additional information or access to my account to investigate this issue further. Your prompt attention to this matter would be greatly appreciated.

    Thank you for your help and support.

    Sincerely,

    Devender Garg

  •  1,694
    Miloš replied

    Hi Devender Garg,

    To begin, I want to extend my heartfelt apologies for the delayed reply, 

    which is due to an unexpectedly high volume of inquiries. 

    We truly value your patience during this period.

    -

    We responded to the original Private ticket https://tmsplugins.ticksy.com/ticket/3489160/

    so if we can proceed there.

    I can completely understand why you made this duplicate ticket due to our terrible response time on your ticket,

    but for the future,

    , please don't open multiple tickets with the same topic, 

    as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) 

    or inform you that the ticket has been submitted more than once.

    We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue; it will not speed anything up. 

    We try to be as fast as possible, so thank you for your patience.

    If you have any questions or concerns about another topic, please open a new ticket, and we'll gladly help you.

    Thank you for your understanding.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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