We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

CROIXMARIE Didier List of Tables for SQL queryClosed   wpDataTables   Updated February 20, 2018 at 3:48pm   9 Most recent comment from CROIXMARIE Didier:Done cianmaher New user questionsClosed   wpDataTables   Updated February 19, 2018 at 5:10pm   5 Most recent comment from Isidora Markovic:Hi Cian,You can take a look on this link how you can disable input field. Scholto Bos query different sourcesClosed   wpDataTables   Updated February 19, 2018 at 4:12pm   3 Most recent comment from Scholto Bos:Great mate! maurobassotti COLUMN SETTINGS PREDEFINED vALUESClosed   wpDataTables   Updated February 19, 2018 at 1:49pm   2 Most recent comment from Isidora Markovic:Hi Mauro,Thank you for your purchase.You can find option Possible values for column in column settings on DATA tab.Possible values for column – This input defines how the possible values for this ... Florian Feature Request - PopoverClosed   wpDataTables   Updated February 19, 2018 at 11:59am   3 Most recent comment from Miloš Jovanović:HI Florian,Thank you for your purchase and thank you for sharing the suggestions with us.As for the skin we have a plan to add more skins for the next updates.As for the tooltip feature I must say t ... Fadi shortcode not workingClosed   wpDataTables   Updated February 19, 2018 at 11:43am   2 Most recent comment from Miloš Jovanović:HI Fadi,Thank you for your purchase.Can you please tell me are there any errors in the console log.Best regards. jnaadjie modal formClosed   wpDataTables   Updated February 19, 2018 at 10:46am   6 Most recent comment from Miloš Jovanović:HI guimonclair,Can you please open a new ticket because jnaadjie is owner of this one, and some of our agents will help you out for your issue.Best regards. NicoleBus Table not loadingClosed   wpDataTables   Updated February 19, 2018 at 10:43am   2 Most recent comment from Miloš Jovanović:HI NicoleBus,Thank you for your purchase.Sorry for the delayed reply, we did not work in past 4 days due the national holidays.Can you please go to wpdatatables settings page and check or uncheck Inc ... Daniel Unable to Group ColumnClosed   wpDataTables   Updated February 19, 2018 at 9:40am   4 Most recent comment from Isidora Markovic:Hi Daniel,Sorry for late response.  At the end of last week we didn't work because of the national holiday.We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.So ... Luis Orlando Strategies to large databasesClosed   wpDataTables   Updated February 19, 2018 at 9:37am   2 Most recent comment from Isidora Markovic:Hi Luis,Thank you for your purchase.Sorry for late response.  At the end of last week we didn't work because of the national holiday.We are located in Serbia and our working time is from 10:00 to 1 ... samuelhale Table Performance SloqClosed   wpDataTables   Updated February 19, 2018 at 8:42am   6 Most recent comment from Isidora Markovic:Hi samuelhale,Sorry for late response.  At the end of last week we didn't work because of the national holiday.We are located in Serbia and our working time is from 10:00 to 17:00 CET. business day ... Rob19805 Cannot Find TablesClosed   wpDataTables   Updated February 19, 2018 at 6:28am   3 Most recent comment from Isidora Markovic:Hi Rob19805,Thank you for your purchase.Sorry for late response.  At the end of last week we didn't work because of the national holiday.We are located in Serbia and our working time is from 10:00 ... Roland van Roijen using a variable in a PlaceholderClosed   wpDataTables   Updated February 14, 2018 at 3:27pm   8 Most recent comment from Isidora Markovic:Hi flovanroijen,You are welcome.  Glad that we help you. Thakn you for reporting this I will forward this to my team to update the documentation. If you have any more issues feel free to open a ne ... ghasn43 installastionClosed   wpDataTables   Updated February 14, 2018 at 3:14pm   2 Most recent comment from Isidora Markovic:Hi ghasn43,Thank you for your purchase.Can you please tell me did you follow instruction how to install wpdatatables in our documentation on this link.Also can you take a screencast of that issue so ... jiri MySQL SQL query errorClosed   wpDataTables   Updated February 14, 2018 at 2:29pm   2 Most recent comment from Isidora Markovic:Hi jiri,Thank you for your purchase. If your MySQL-query based wpDataTable doesn’t work correctly with server-side processing, probably this is happening because wpDataTables server has problems w ...