As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Robert Barnes $, thousands and % Filter issuesClosed   wpDataTables   Updated February 26, 2018 at 10:26am   13 Most recent comment from Isidora Markovic:Hi Robert,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.a) I am glad that tables is working fine.b) I describe to you in previous ... Ken Searching from left for data in cellsClosed   wpDataTables   Updated February 26, 2018 at 10:01am   6 Most recent comment from Miloš Jovanović:Hi Nino,Unfortunately I can not tell you precisely the date, as we are now working on some other features and some minor fixes. when this will be released but I can say that this feature is on our T ... turbofunk your plugin killed my WP installationClosed   wpDataTables   Updated February 26, 2018 at 9:00am   5 Most recent comment from Isidora Markovic:Hi Lars,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.I am glad that you found a solution. It is probably some conflict with our ... COIndependent Formatting and special charactersClosed   wpDataTables   Updated February 26, 2018 at 8:54am   4 Most recent comment from Isidora Markovic:Hi COIndependent,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Can you please take a screenshot of th ... obidancer Saved StateClosed   wpDataTables   Updated February 26, 2018 at 7:43am   2 Most recent comment from Isidora Markovic:HI obidancer,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Unfortunately at the moment there’s no b ... jeffreid WP Bakery /Visual Composer IssueClosed   wpDataTables   Updated February 26, 2018 at 7:25am   2 Most recent comment from Isidora Markovic:HI jeffreid,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.wpDataTables also provides integration wit ... Moxymore Comments in MYSQL queryClosed   wpDataTables   Updated February 26, 2018 at 7:19am   2 Most recent comment from Isidora Markovic:HI Moxymore,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Sorry for disappointment, but comments in o ... CROIXMARIE Didier Hiding table headerClosed   wpDataTables   Updated February 23, 2018 at 2:12pm   9 Most recent comment from CROIXMARIE Didier:Many thanks. That's helpfulDidier Jacques Spijkers Filtering on a columnClosed   wpDataTables   Updated February 23, 2018 at 10:52am   2 Most recent comment from Miloš Jovanović:HI jaspijk,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible with the plugin built in features at the moment.Best regards. mikesmith5656 Creating large data tableClosed   wpDataTables   Updated February 23, 2018 at 10:41am   13 Most recent comment from Miloš Jovanović:HI Mike,Can you please tell me is it happening in phpmyadmin or in Wordpress.Change of the code that is applied is not related to phpmyadmin.Best regards. Alton Backup / Export and recover tablesClosed   wpDataTables   Updated February 23, 2018 at 10:31am   2 Most recent comment from Miloš Jovanović:Hi Alton,Thank you for your purchase.Unfortunately there is no backup for the deleted tables.If you take a look at our documentation you will see the guide how you can manually update the plugin and h ... lasit01 block first row tableClosed   wpDataTables   Updated February 23, 2018 at 10:30am   2 Most recent comment from Miloš Jovanović:HI lasit01,Thank you for your purchase.Sorry to disappoint you but unfortunately fixed column rows and headers are something that is not possible to achieve with the plugin built in features at the m ... mikebeato Pie Chart spacingClosed   wpDataTables   Updated February 22, 2018 at 6:22pm   6 Most recent comment from Miloš Jovanović:HI mikebeato,Unfortunately any changes of the default settings for charts it falls under customization of the plugin or writing some custom scripts that are not included in the regular support for th ... salihtahir Pagination affects output PDF file contentClosed   wpDataTables   Updated February 22, 2018 at 6:22pm   6 Most recent comment from Miloš Jovanović:Hi Salih,Unfortunately like it is said in the documentation Table Tools is an additional block of buttons that provides some extra features for the tables: export to PDF, export to CSV, export to E ... Marc There was an error while trying to generate the table! Internal Server ErrorClosed   wpDataTables   Updated February 22, 2018 at 11:23am   10 Most recent comment from Isidora Markovic:Hi Marc,It is probably that, so can you check your server log and see is there some errors and see what cause the issue?