We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alton Backup / Export and recover tablesClosed   wpDataTables   Updated February 23, 2018 at 10:31am   2 Most recent comment from Miloš Jovanović:Hi Alton,Thank you for your purchase.Unfortunately there is no backup for the deleted tables.If you take a look at our documentation you will see the guide how you can manually update the plugin and h ... lasit01 block first row tableClosed   wpDataTables   Updated February 23, 2018 at 10:30am   2 Most recent comment from Miloš Jovanović:HI lasit01,Thank you for your purchase.Sorry to disappoint you but unfortunately fixed column rows and headers are something that is not possible to achieve with the plugin built in features at the m ... mikebeato Pie Chart spacingClosed   wpDataTables   Updated February 22, 2018 at 6:22pm   6 Most recent comment from Miloš Jovanović:HI mikebeato,Unfortunately any changes of the default settings for charts it falls under customization of the plugin or writing some custom scripts that are not included in the regular support for th ... salihtahir Pagination affects output PDF file contentClosed   wpDataTables   Updated February 22, 2018 at 6:22pm   6 Most recent comment from Miloš Jovanović:Hi Salih,Unfortunately like it is said in the documentation Table Tools is an additional block of buttons that provides some extra features for the tables: export to PDF, export to CSV, export to E ... Marc There was an error while trying to generate the table! Internal Server ErrorClosed   wpDataTables   Updated February 22, 2018 at 11:23am   10 Most recent comment from Isidora Markovic:Hi Marc,It is probably that, so can you check your server log and see is there some errors and see what cause the issue?  askordakis Conditional formattingClosed   wpDataTables   Updated February 22, 2018 at 7:14am   5 Most recent comment from Isidora Markovic:HI askordakis,You are welcome. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a review ... asuafel database errorClosed   wpDataTables   Updated February 21, 2018 at 6:51pm   11 Most recent comment from asuafel:Hi BogdanOK. I will do some research and testing (while solving this issue with a handmade solution) and keep you informed.Thanks./* alfredo */ lasit01 Url Link in textClosed   wpDataTables   Updated February 21, 2018 at 1:34pm   2 Most recent comment from Miloš Jovanović:HI lasit01,Thank you for your purchase.You can take a look at our documentation about URL link columns where you can see how you hyperlink the text in the cell.Just a hint you can take a look at exam ... RiverboatCaptain Displaying data depending upon a date field - 2Closed   wpDataTables   Updated February 21, 2018 at 11:42am   2 Most recent comment from Isidora Markovic:HI Keith,Thank you for your purchase.Unfortunately, there is no such a option with built in features of plugin, but you can set option Use as default sorting column on SORTING tab in column settings ... Peachy23 Can't activate pluginClosed   wpDataTables   Updated February 21, 2018 at 10:13am   4 Most recent comment from Miloš Jovanović:HI Peachy23,Thank you for your purchase.Glad that you found the solution.This errors refers to the version of the PHP and our plugin requires minimum version of 5.4Best regards. ITdone4U Adding new entry with date field result in errorClosed   wpDataTables   Updated February 21, 2018 at 7:13am   8 Most recent comment from Isidora Markovic:Hi André,You are welcome.  If you have any more issues feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon ... Mark Lee Placeholder Not Working with StringClosed   wpDataTables   Updated February 20, 2018 at 9:19pm   8 Most recent comment from Roland van Roijen:Thx for your reply…I found out through this site that the SELECT function from the SQL query is NOT supported. The FROM and WHERE statements ARE supported. Unfortunately I started with the SELECT st ... CROIXMARIE Didier List of Tables for SQL queryClosed   wpDataTables   Updated February 20, 2018 at 3:48pm   9 Most recent comment from CROIXMARIE Didier:Done cianmaher New user questionsClosed   wpDataTables   Updated February 19, 2018 at 5:10pm   5 Most recent comment from Isidora Markovic:Hi Cian,You can take a look on this link how you can disable input field. Scholto Bos query different sourcesClosed   wpDataTables   Updated February 19, 2018 at 4:12pm   3 Most recent comment from Scholto Bos:Great mate!