As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Daniel Unable to Group ColumnClosed   wpDataTables   Updated February 19, 2018 at 9:40am   4 Most recent comment from Isidora Markovic:Hi Daniel,Sorry for late response.  At the end of last week we didn't work because of the national holiday.We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.So ... Luis Orlando Strategies to large databasesClosed   wpDataTables   Updated February 19, 2018 at 9:37am   2 Most recent comment from Isidora Markovic:Hi Luis,Thank you for your purchase.Sorry for late response.  At the end of last week we didn't work because of the national holiday.We are located in Serbia and our working time is from 10:00 to 1 ... samuelhale Table Performance SloqClosed   wpDataTables   Updated February 19, 2018 at 8:42am   6 Most recent comment from Isidora Markovic:Hi samuelhale,Sorry for late response.  At the end of last week we didn't work because of the national holiday.We are located in Serbia and our working time is from 10:00 to 17:00 CET. business day ... Rob19805 Cannot Find TablesClosed   wpDataTables   Updated February 19, 2018 at 6:28am   3 Most recent comment from Isidora Markovic:Hi Rob19805,Thank you for your purchase.Sorry for late response.  At the end of last week we didn't work because of the national holiday.We are located in Serbia and our working time is from 10:00 ... Roland van Roijen using a variable in a PlaceholderClosed   wpDataTables   Updated February 14, 2018 at 3:27pm   8 Most recent comment from Isidora Markovic:Hi flovanroijen,You are welcome.  Glad that we help you. Thakn you for reporting this I will forward this to my team to update the documentation. If you have any more issues feel free to open a ne ... ghasn43 installastionClosed   wpDataTables   Updated February 14, 2018 at 3:14pm   2 Most recent comment from Isidora Markovic:Hi ghasn43,Thank you for your purchase.Can you please tell me did you follow instruction how to install wpdatatables in our documentation on this link.Also can you take a screencast of that issue so ... jiri MySQL SQL query errorClosed   wpDataTables   Updated February 14, 2018 at 2:29pm   2 Most recent comment from Isidora Markovic:Hi jiri,Thank you for your purchase. If your MySQL-query based wpDataTable doesn’t work correctly with server-side processing, probably this is happening because wpDataTables server has problems w ... BestSolution How to use placeholder shortcode for user_idClosed   wpDataTables   Updated February 13, 2018 at 2:48pm   2 Most recent comment from Isidora Markovic:HI BestSolution,Thank you for your purchase. Sorry for disappointment, but that is not possible with built in features of plugin. For now you can pass throw the shortcode VAR1,VAR2 and VAR3. - And ... Andrei contact formClosed   wpDataTables   Updated February 13, 2018 at 1:49pm   5 Most recent comment from Isidora Markovic:Hi Andrei,Thank you for your suggestion. I will forward this to my team to think about this. My suggestion is to contact support of contact form 7 and find out where and how they save data. If they ... jeffreid Link In ChartClosed   wpDataTables   Updated February 13, 2018 at 1:33pm   2 Most recent comment from Isidora Markovic:Hi jeffreid,Thank you for your purchase.Sorry but I did not quite understand what are you trying to achieve. Can you please explain me more and send me some example/screenshot so I can give you my ... jeffreid LinksClosed   wpDataTables   Updated February 13, 2018 at 1:32pm   2 Most recent comment from Isidora Markovic:Hi jeffreid,Thank you for your purchase.You can make that. Make column and set column type to string and then insert link tag with html in table.(for example My Sponsor Link) yairgalor select and multi select filtersClosed   wpDataTables   Updated February 13, 2018 at 12:15pm   28 Most recent comment from Isidora Markovic:HI Diane,We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days and also support system that we are using was not functional. Bogdan is on vacation so I will help yo ... maglev Highcharts Highmaps support?Closed   wpDataTables   Updated February 13, 2018 at 10:56am   6 Most recent comment from Isidora Markovic:Hi Angga,We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days and also support system that we are using was not functional.We're sorry to hear you do not want to us ... Mohan Google Sheets link not workingClosed   wpDataTables   Updated February 13, 2018 at 10:18am   22 Most recent comment from Isidora Markovic:HI Mohan, We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days and also support system that we are using was not functional. Bogdan is on vacation so I will help ... Sonal 403 Permission Denied Related IssueClosed   wpDataTables   Updated February 13, 2018 at 6:20am   8 Most recent comment from Isidora Markovic:Hi Sonal,You can check in server log file. Because mod_security is Apache module so every server errors should be written there. 1. Adding the following to the top of your .htaccess file. (This shou ...