We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

BestSolution How to use placeholder shortcode for user_idClosed   wpDataTables   Updated February 13, 2018 at 2:48pm   2 Most recent comment from Isidora Markovic:HI BestSolution,Thank you for your purchase. Sorry for disappointment, but that is not possible with built in features of plugin. For now you can pass throw the shortcode VAR1,VAR2 and VAR3. - And ... Andrei contact formClosed   wpDataTables   Updated February 13, 2018 at 1:49pm   5 Most recent comment from Isidora Markovic:Hi Andrei,Thank you for your suggestion. I will forward this to my team to think about this. My suggestion is to contact support of contact form 7 and find out where and how they save data. If they ... jeffreid Link In ChartClosed   wpDataTables   Updated February 13, 2018 at 1:33pm   2 Most recent comment from Isidora Markovic:Hi jeffreid,Thank you for your purchase.Sorry but I did not quite understand what are you trying to achieve. Can you please explain me more and send me some example/screenshot so I can give you my ... jeffreid LinksClosed   wpDataTables   Updated February 13, 2018 at 1:32pm   2 Most recent comment from Isidora Markovic:Hi jeffreid,Thank you for your purchase.You can make that. Make column and set column type to string and then insert link tag with html in table.(for example My Sponsor Link) yairgalor select and multi select filtersClosed   wpDataTables   Updated February 13, 2018 at 12:15pm   28 Most recent comment from Isidora Markovic:HI Diane,We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days and also support system that we are using was not functional. Bogdan is on vacation so I will help yo ... maglev Highcharts Highmaps support?Closed   wpDataTables   Updated February 13, 2018 at 10:56am   6 Most recent comment from Isidora Markovic:Hi Angga,We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days and also support system that we are using was not functional.We're sorry to hear you do not want to us ... Mohan Google Sheets link not workingClosed   wpDataTables   Updated February 13, 2018 at 10:18am   22 Most recent comment from Isidora Markovic:HI Mohan, We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days and also support system that we are using was not functional. Bogdan is on vacation so I will help ... Sonal 403 Permission Denied Related IssueClosed   wpDataTables   Updated February 13, 2018 at 6:20am   8 Most recent comment from Isidora Markovic:Hi Sonal,You can check in server log file. Because mod_security is Apache module so every server errors should be written there. 1. Adding the following to the top of your .htaccess file. (This shou ... Martin Default settings for tables and chartsClosed   wpDataTables   Updated February 12, 2018 at 5:13pm   4 Most recent comment from Isidora Markovic:Hi Martin,Thank you for your suggestion. However if it appears in requests from more clients we will add to our idea list and look into some possible solutions on plugin side for one of next version ... rezume Conditional formattingClosed   wpDataTables   Updated February 12, 2018 at 1:35pm   2 Most recent comment from Isidora Markovic:Hi Reza,Thank you for your purchase.We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days and also support system that we are using was not functional.Unfortunately ... Adamdenais Error: Network is UnreachableClosed   wpDataTables   Updated February 9, 2018 at 5:57pm   8 Most recent comment from Adamdenais:Once I get my table up and running, I will! Thanks again. Imprint Analytics Editing specific column by different usersClosed   wpDataTables   Updated February 9, 2018 at 5:52pm   2 Most recent comment from Miloš Jovanović:Hi Christina,Thank you for your purchase.Unfortunately all of the features below are not available with the plugin built in features at the moment.As a workaround:1) The only thing that can be possibl ... Sam Santos using a mysql db on localhostClosed   wpDataTables   Updated February 9, 2018 at 5:35pm   10 Most recent comment from Miloš Jovanović:Hi Lalato,You are welcome.At the moment separate connection only allows connecting to one other database but we are working to increase this functionality for future updates so more databases can be c ... jordirubira CREATE TABLEClosed   wpDataTables   Updated February 9, 2018 at 5:09pm   9 Most recent comment from Miloš Jovanović:Hi jordirubira, The error  Unknown column 'advanced_settings' in 'field list'  refers that the plugin just needs to be deactivated/activated again. Glad that you found a solution, hope that eve ... cianmaher Issues with placeholdersClosed   wpDataTables   Updated February 9, 2018 at 4:04pm   8 Most recent comment from Miloš Jovanović:HI cianmaher,No problem at all, glad to hear that everything is working fine now.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a review on CodeCan ...