We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ken Auto-Refreshing Charts?Closed   wpDataTables   Updated April 17, 2018 at 12:21pm   10 Most recent comment from Miloš Jovanović:HI Ken,You are welcome.Best regards. stephenchien Chien Mobile viewClosed   wpDataTables   Updated April 17, 2018 at 8:24am   2 Most recent comment from Isidora Markovic:HI stephenchien,Thank you for your purchase.My suggestion is to look up in our documentation about Responsive WordPress tables.Best regards. Ken Can't customize Gauge.Closed   wpDataTables   Updated April 17, 2018 at 7:44am   6 Most recent comment from Isidora Markovic:HI Ken,When you insert wpdatachart callback in Custom JS it should be inserted without script tags. We are not sure why is not saved properly when you insert custom js code. Did you save changes befo ... Leeman Cheng Member See Only Edit OnlyClosed   wpDataTables   Updated April 16, 2018 at 4:12pm   4 Most recent comment from Miloš Jovanović:HI Leeman,You are welcome.Best regards. Alan Greaves Functionality in wpDataTablesClosed   wpDataTables   Updated April 16, 2018 at 3:56pm   4 Most recent comment from Isidora Markovic:HI Alan,Thank you for your suggestion.We carefully follow customers requirements and try to implement most of them if they appears in requests from time to time so we will add to our idea list and l ... Ken Google Chart Zooming?Closed   wpDataTables   Updated April 16, 2018 at 10:42am   2 Most recent comment from Isidora Markovic:Hi Ken,Thank you for your purchase.You can check in our documentation about wpDataCharts callbacks . Every chart exposes a number of options that customize its look and feel. Charts usually suppor ... kindredx Table UpdatesClosed   wpDataTables   Updated April 16, 2018 at 10:36am   4 Most recent comment from Miloš Jovanović:HI kindredx,I forwarded your request to my team and I will let you know when I have an answer.Best regards. OlafGiesick Edit „Default rows per page"Closed   wpDataTables   Updated April 16, 2018 at 9:30am   2 Most recent comment from Miloš Jovanović:HI OlafGiesick,Thank you for your purchase.You can change that by following this steps:in file: ../wp-content/plugins/wpdatatables/source/class.wpdatatable.php find this line of code $obj->dataTabl ... Ken Won't let me create a chartClosed   wpDataTables   Updated April 16, 2018 at 9:26am   3 Most recent comment from Isidora Markovic:HI Ken,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.I am glad that you found a solution.Best regards ... Nehemiah Rodriguez numbered rowsClosed   wpDataTables   Updated April 16, 2018 at 9:26am   28 Most recent comment from Miloš Jovanović:HI Nehemiah,Sorry for late response but we are not working during weekends.I can see that there is an issue with the inline editing. I forwarded this to my team and hopefully we can find some proper ... Nehemiah Rodriguez Changing font size on ModalClosed   wpDataTables   Updated April 16, 2018 at 9:25am   2 Most recent comment from Isidora Markovic:HI Nehemiah,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. If you check in Inspect element of the br ... AliManouchehri CSS problemClosed   wpDataTables   Updated April 13, 2018 at 1:58pm   12 Most recent comment from Isidora Markovic:Hi Ali,You are welcome.Best regards. berkay01 What happen I don't Know but everything not working properlyClosed   wpDataTables   Updated April 13, 2018 at 1:28pm   10 Most recent comment from Miloš Jovanović:HI Berkay,No I did not change anything on your site.I logged in successfully and go to that page and everything was working fine.Best regards. kindredx Time FormatClosed   wpDataTables   Updated April 13, 2018 at 10:17am   5 Most recent comment from Miloš Jovanović:Hi kindredx,Glad to heart that you found a solution, good job.As I said seconds are not supported yet in our plugin and we are looking to add this for our next updates of the plugin which I hope that ... Robert Barnes get_wdtable causing 502 errorsClosed   wpDataTables   Updated April 13, 2018 at 8:37am   6 Most recent comment from Isidora Markovic:HI Robert,Let me know if you have more details about this.Best regards.