We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Svinauh Not working filter on the column where the connection is made to another table (MSQL)Closed   wpDataTables   Updated April 12, 2019 at 7:22am   4 Most recent comment from Aleksandar Vuković:Ah, that works as wellGreat news, Svinauh. Thanks for letting me know.Best regards. Svinauh ​How to insert random HTML-code into a cell of a table?Closed   wpDataTables   Updated April 12, 2019 at 7:16am   17 Most recent comment from Aleksandar Vuković:Well, thank you very muchThank you for your patience with my delayed responses. There are a lot of tickets coming in, and I'm trying to dedicate my attention to each one individually.Again, if yo ... nixon83 PreloaderClosed   wpDataTables   Updated April 11, 2019 at 2:04pm   2 Most recent comment from Aleksandar Vuković:Hello Jeff.Thank you for your purchase.We do, in fact, have a pre-loader but only for server-side tables (tables created manually, SQL query based tables, tables imported from external data sources), ... baleavaleriu No matching records foundClosed   wpDataTables   Updated April 11, 2019 at 12:47pm   7 Most recent comment from Aleksandar Vuković:Alright, baleavaleriu.I hope everything does go well.If you have any more issues or questions feel free to open a new ticket, we will gladly help.Best regards. Arzhang Table does not loadClosed   wpDataTables   Updated April 11, 2019 at 12:04pm   2 Most recent comment from Aleksandar Vuković:Hello Arzhang.Thank you for your purchase.I opened the link you provided in Chrome, and it indeed doesn't load - the circle just keeps spinning. I also saw you have some errors in the console: ... fantastischewebsites Error updatingClosed   wpDataTables   Updated April 11, 2019 at 9:38am   2 Most recent comment from Aleksandar Vuković:Hello fantastischewebsites.Thank you for your purchase.My suggestion is to update the plugin manually by following these steps:IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “D ... OHP-AS Headers one below the otherClosed   wpDataTables   Updated April 12, 2019 at 7:20am   5 Most recent comment from Aleksandar Vuković:Hey OHP-AS.Thanks for the awesome review!Could I be so daring to ask one more favor from you? To, please, leave a quick review on our Lite version as well?A lot of people come in there, to see the ... Casimir PB Cannot Change the Filter Text colorClosed   wpDataTables   Updated April 10, 2019 at 8:29am   2 Most recent comment from Aleksandar Vuković:Hello Casimir.The properties of filters is different. For example - the text filters (Athlete Name, Event, Enter School and Meet Name) are using placeholders. To change their color, you'd need t ... Svinauh It is impossible to work with large images in the backendClosed   wpDataTables   Updated April 10, 2019 at 7:04am   7 Most recent comment from Aleksandar Vuković:You're welcome, again, Svinauh.Glad to be of service.If you have any more questions or issues, please feel free to reach out to us.Best regards. bmwork inline styleClosed   wpDataTables   Updated April 10, 2019 at 6:41am   2 Most recent comment from Aleksandar Vuković:Hello Bartek.In order to override this, you'd have to open wp-content/plugins/wpdatatables/source/class.wpdatatable.php and that code will be around line 2338.You can change it or comment it (w ... Alejandro Flamerich validate data before to save in databaseClosed   wpDataTables   Updated April 10, 2019 at 6:37am   6 Most recent comment from Aleksandar Vuković:Thank you for your suggestion, Alejandro.We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our idea list and ... lucanus Predefine value to hidden columnClosed   wpDataTables   Updated April 9, 2019 at 8:49am   2 Most recent comment from Aleksandar Vuković:Hello again lucanus.Yeah, you can hide the column from front end, but if you don't change the edit settings for that column, it will still be present in the "New entry" and "Edit" modals:Here� ... lucanus Predefined value(s) only works first time when pressing "Apply and add new"Closed   wpDataTables   Updated April 9, 2019 at 8:45am   2 Most recent comment from Aleksandar Vuković:Hi lucanus.Thank you for your purchase.This is a bug that has been reported to us a few days ago, and it has already been forwarded to our development team. They are currently working on this issue, ... infanco OPEN MODAL WINDOWSClosed   wpDataTables   Updated April 9, 2019 at 8:21am   2 Most recent comment from Aleksandar Vuković:Hello infanco.I am sorry to disappoint you, but unfortunately something like this is not a built-in feature of the plugin.You can try using one of the pop-up plugins, but due to the nature of WP the ... zarilla URL Display - Image InsteadClosed   wpDataTables   Updated April 9, 2019 at 8:17am   3 Most recent comment from Aleksandar Vuković:Hello zarilla.Thank you for your purchase.This could be done, of course. I'm guessing you're looking for something like this:So, when a user clicks on the icon - it takes them to the user� ...