Okay
  Public Ticket #1796320
Cant download Plugin
Closed

Comments

  • Brendan started the conversation

    Hi

    I cannot download your Plugin from Envato. This is extremely frustrating. I get the strong feeling that Envato is forcing me to pay for their Envato Studio" to access your plugin. What the hell. That kind of practice is from the stone age. It makes you company look bad. Why not simply supply the ZIP-File from your own website and skip envato since they pressure your customers. I´ve been watching tutorials, signed up with a few websites and more all just to f..... access that ZIP-File. I´m not sure if there is a way to better systematically distance customers from your service than using that stupid envato site.

    Best Regards
    Brendan

  •  471
    Isidora replied

    Hi Brendan,
    Thank you for your purchase.

    Sorry for late response. 

    We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.

    Thank you for your honesty. We can feel your frustration and of course it is not in our interest to get our users frustrated. 

    We are exclusive sellers on Envato and if you have issues with downloading files from this market please contact their support to resolve this issue.

    Best regards.

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQFacebookTwitterFront-end and back-end demoDocs

    Amelia: FAQFacebookTwitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful FiltersGravity Forms Integration for wpDataTablesFormidable Forms Integration for wpDataTables

  • Brendan replied

    Hi Milan

    envato can´t solve the problem. They are very polite but nonetheless doing a half ass job. It doesn´t seem to really bother anybody that your plugin is not downloadable. I attached the e-mails so you can look at them. Old is at the top, new at the bottom. If you can´t solve the problem I´ll probably cancel the purchase. The best plugin in the world isn´t worth this hassle against bureaucracy.

    Best Regards
    Brendan

  •   Isidora replied privately
  • Brendan replied

    Hi Milan

    Thanks a lot for the plugin. I don´t know why it doesn´t work. You should know though, that envato is doing this. I documented the case in the screenshots to make clear that envato is basically forcing me to buy their paid service for installing your plugin. It makes envato look really bad, but also makes your company look bad for choosing this way of distribution.

    Thanks again, you solved the problem!

    Best Regards
    Brendan

  •  471
    Isidora replied

    Hi Brendan,

    You are welcome.  I am glad that we help you to solve the issue.

    Thank you for your information about this. If this happens again we will definitely contact Envato to investigate.

    If you have any more issues or questions feel free to open a new ticket, we will gladly help.

    If you are satisfied with our support or plugin, we'd greatly appreciate it if you could take a minute and leave a Review on CodeCanyon on this link. Thanks! 

    Best regards.

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQFacebookTwitterFront-end and back-end demoDocs

    Amelia: FAQFacebookTwitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful FiltersGravity Forms Integration for wpDataTablesFormidable Forms Integration for wpDataTables

  • Brendan replied

    Hi Milan,

    I´ve been noticed that your plugin has an update. Still I cannot download your PlugIn. Can you send me the current ZIP so I can install the current version?

    Best Regards
    Brendan

  •   Isidora replied privately
  • Brendan replied

    Hi Milan

    I´m sorry about that. i wrote envato that I have this problem, but they don´t know how to fix it or connect me to someone who can fix it, so I gave up.

    Best Regards
    Brendan 

  •  471
    Isidora replied

    Hi Brendan,

    You are welcome.

    Best regards.

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQFacebookTwitterFront-end and back-end demoDocs

    Amelia: FAQFacebookTwitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful FiltersGravity Forms Integration for wpDataTablesFormidable Forms Integration for wpDataTables