We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Plasmid69 datetime range filter through URLClosed   wpDataTables   Updated April 3, 2019 at 7:30am   4 Most recent comment from Aleksandar Vuković:You're welcome Plasmid69.Glad I could help.If you have any further questions or issues, please feel free to reach out to us, we'll gladly help.Best regards. Isabelle Conflict using sortcodeClosed   wpDataTables   Updated April 2, 2019 at 1:07pm   2 Most recent comment from Aleksandar Vuković:Hello again Isabelle.First thing I need to ask is - have you enabled "Parse shortcodes" slider in main settigns?If so, could you please provide me a temporary WP-admin login for your site where this ... Isabelle Linking to User IDClosed   wpDataTables   Updated April 2, 2019 at 12:54pm   4 Most recent comment from Aleksandar Vuković:Great news, Isabelle.Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. Marc Multi line edit / multi value sellect boxClosed   wpDataTables   Updated April 2, 2019 at 8:59am   4 Most recent comment from Aleksandar Vuković:I see, Marc.I am sorry to disappoint you, but unfortunately this option is not available with the plugin's built-in features.It probably can be done with some custom work, but our developers a ... Svinauh How to set the css class specifically for the picture (img) in the cell (data type - picture)?Closed   wpDataTables   Updated April 2, 2019 at 8:34am   4 Most recent comment from Aleksandar Vuković:Hello again Svinauh.Yeah, unfortunately that feature has been implemented by our development team through a custom theme that was created solely for the wpDataTables documentation website.You can exp ... Svinauh How to set the column width?Closed   wpDataTables   Updated April 2, 2019 at 8:13am   4 Most recent comment from Aleksandar Vuković:Hi Svinauh.You can't close the ticket once it has been created.It automatically closes after a week of no activity, but I can close it for you if you want?Best regards. Kostya Fedorov Export String field with html insideClosed   wpDataTables   Updated April 2, 2019 at 7:45am   6 Most recent comment from Aleksandar Vuković:Oh wow, thanks Kostya.We'll get that fixed right away.Best regards. Arzhang technical problem with the tableClosed   wpDataTables   Updated April 2, 2019 at 7:16am   2 Most recent comment from Aleksandar Vuković:Hello Arzhang.Thank you for your purchase.To be able to change the width of the columns, you would have to disable the "Scrollable" option in table's settings.Then, you can add a class to each c ... jagesso Vertical Axis Min "Empty" BugClosed   wpDataTables   Updated April 1, 2019 at 1:42pm   2 Most recent comment from Aleksandar Vuković:Hello jagesso.Thank you for your purchase.I am sorry to say, but unfortunately this is the only fix available for now. I am forwarding the ticket to our development team, so they can take a look at ... A3igner Date X-Axis in HighCharts and Chart.JSClosed   wpDataTables   Updated April 1, 2019 at 1:15pm   2 Most recent comment from Aleksandar Vuković:Hello A3igner.I created a manual table just for testing and entered data in random order, like this:So, since I wanted to make the chart follow table filtering, I enabled that option when I create ... A3igner Group Multi-Line Chart by Label in Rows not ColumnClosed   wpDataTables   Updated April 1, 2019 at 12:55pm   8 Most recent comment from Aleksandar Vuković:Hello again A3igner.If you don't have any sensitive data, would you be able to send us your database (the one with above million entries), so we can test it thoroughly on our end?Best regards. Thomas Peck wpDataTables Lite mysteriously replaced my full versionClosed   wpDataTables   Updated April 1, 2019 at 11:28am   4 Most recent comment from Aleksandar Vuković:You are welcome pph47_ss. Glad that we solved the issue. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could tak ... Omar O'Hara Changing the order way Columns are displayed.Closed   wpDataTables   Updated April 1, 2019 at 11:27am   4 Most recent comment from Aleksandar Vuković:Hi Omar.I understood what you're trying to achieve, it's just that the table can't behave this way by default. You would have to move the icons to a new row to achieve this.You have th ... Kostya Fedorov Update table using CSVClosed   wpDataTables   Updated April 1, 2019 at 11:00am   5 Most recent comment from Kostya Fedorov:May be it's the way to go, I'll have a look, thank you! Jose Luis Orue Multi-lingual tablesClosed   wpDataTables   Updated April 1, 2019 at 9:51am   2 Most recent comment from Aleksandar Vuković:Hello Jose.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.I ran across some sites that change the language of the entire ...