We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

areaticCV areatic adding a new rowClosed   wpDataTables   Updated May 14, 2019 at 12:10pm   7 Most recent comment from Aleksandar Vuković:You're welcome areaticCV.Glad to hear I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and I'll gladly help.Best regards. Joao Using JSONClosed   wpDataTables   Updated May 13, 2019 at 1:25pm   2 Most recent comment from Aleksandar Vuković:Hello JoaoThank you for your purchase.When working with JSON format please note: Currently, wpDataTables accepts this, and only this, format of JSON (see example): a one-level array of same-structure ... wiredlisa Phone FormatClosed   wpDataTables   Updated May 13, 2019 at 12:51pm   4 Most recent comment from Aleksandar Vuković:Hello again wiredlisa.I am sorry but this is the only way you can add a phone field from within the plugin.Using prefix and suffix don't work like that, unfortunately. The plugin can't rea ... larrysm use querystring variable as a filterClosed   wpDataTables   Updated May 13, 2019 at 11:27am   6 Most recent comment from Aleksandar Vuković:You're welcome larrysm.Thank you, we do our best.If you have any further questions or issues, please feel free to reach out to us, and we'll gladly help.Best regards. Autostopowicz hiding wdt_ID button in "Columns" listClosed   wpDataTables   Updated May 10, 2019 at 12:36pm   4 Most recent comment from Aleksandar Vuković:You're welcome Autostopowicz.Glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. Euder How to construct an URL with field data?Closed   wpDataTables   Updated May 10, 2019 at 12:18pm   3 Most recent comment from Aleksandar Vuković:Hello Euder.If I understood you correctly, and you want to display information behind that QR code, what Shai wrote here could be one way to do this.Is this what you're asking?Also, Shai, thank ... stribre Linked TablesClosed   wpDataTables   Updated May 10, 2019 at 12:15pm   2 Most recent comment from Aleksandar Vuković:Hello Stephen.Thank you for your purchase.The first thing I see is that you've created the table by linking to an Excel file, and from our documentation, you can see that these tables are not ... Tirano new versionClosed   wpDataTables   Updated May 9, 2019 at 12:28pm   6 Most recent comment from Aleksandar Vuković:Hello tendollartransformations.For future reference: When you are posting on ticket that are not yours or have questions or issues which are not related to the title of the active ticket can you ple ... Garbonso testClosed   wpDataTables   Updated May 9, 2019 at 7:22am   9 Most recent comment from Aleksandar Vuković:You're welcome Garbonso.Glad I could help.If you have any further questions or issues, please feel free to reach out to me, I'll gladly help.Best regards. jimmy Placeholder override via shortcodeClosed   wpDataTables   Updated May 8, 2019 at 1:58pm   2 Most recent comment from Aleksandar Vuković:Hello jimmy.You can take a look in our documentation about Making dynamic SQL Queries with placeholders. So you will see that you can pass placeholder in query and create table and then pass differe ... studioallestero how to download the dimmy travel agencyClosed   wpDataTables   Updated May 7, 2019 at 12:45pm   6 Most recent comment from Aleksandar Vuković:Sorry, studioallestero.I'm sorry to disappoint you, but unfortunately there's no guide available on how to create the same table.You can take a look at our documentation, however, and you& ... ragster200 WP Update RequiredClosed   wpDataTables   Updated May 7, 2019 at 11:21am   6 Most recent comment from Aleksandar Vuković:Hello again Matt.I'm sorry to hear that.The link provided leads to codecanyon/downloads page. So, if you're not logged in, it's going to display the main page https://codecanyon.net/. ... nickharambee Hiding header row but applying custom widthsClosed   wpDataTables   Updated May 7, 2019 at 10:53am   4 Most recent comment from Aleksandar Vuković:Hello again Nick.Can you, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to ... Michelle Saldana The link you followed has expiredClosed   wpDataTables   Updated May 7, 2019 at 10:52am   9 Most recent comment from Aleksandar Vuković:Hello again Michelle.I believe it's not related to the WP version you have installed, but instead either a theme currently active, or one of the other plugins.Also, you mentioned you have the L ... Lee Pettijohn Upload more data for a tableClosed   wpDataTables   Updated May 7, 2019 at 8:57am   2 Most recent comment from Aleksandar Vuković:Hello Lee.I am sorry to disappoint you, but adding a different CSV file to an existing table is not possible with the plugin's built-in features.If you created a table using the first option (C ...