We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kevindai Mysql connectionClosed   wpDataTables   Updated April 8, 2019 at 1:07pm   4 Most recent comment from Aleksandar Vuković:Hi Kevin.That could be the case, yeah.Can you, please, check with them and see if there are any reported issues on their end.Best regards. benayad clickable Tables as Charts filterClosed   wpDataTables   Updated April 8, 2019 at 1:07pm   2 Most recent comment from Aleksandar Vuković:Hello benayad.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built in features.You can, however create a column ... mmoershel inline stylesClosed   wpDataTables   Updated April 8, 2019 at 12:42pm   2 Most recent comment from Aleksandar Vuković:Hello mmoershelThank you for your purchase.Can you please share some screenshots with us, to show us what you'd like to change, and how it's supposed to look like after the change? Maybe we ... gdg59535 button url link in cellClosed   wpDataTables   Updated April 8, 2019 at 9:58am   4 Most recent comment from Aleksandar Vuković:Hello again gdg59535.Yes, it would be possible to change that.When you set the column type to be "URL Link", and enable the "Appear as button" slider, you need to go to the "Editing" tab, and make it ... Alejandro Flamerich Search control does not work properlyClosed   wpDataTables   Updated April 8, 2019 at 9:39am   3 Most recent comment from Aleksandar Vuković:Hello Alejandro.This error can come up for a few reasons actually. It can come up if you have a "complicated' query, if there are a lot of entries in the source file from which the table was cre ... Rolf German languageClosed   wpDataTables   Updated April 8, 2019 at 9:02am   2 Most recent comment from Aleksandar Vuković:Hello Rolf.Thank you for your purchase.We received a translation from one of our customers. You can find it attached to this reply.Just extract it to ../wp-content/plugins/wpdatatables/languages and ... Kostya Fedorov Remove thousands separator for floatClosed   wpDataTables   Updated April 8, 2019 at 8:46am   6 Most recent comment from Aleksandar Vuković:Hi Penny.When you are posting on tickets that are not yours or have questions or issues which are not related to the title of the active ticket can you please open a new one, and we will help you th ... godwin_haueis editing data from contact form 7 on frontendClosed   wpDataTables   Updated April 7, 2019 at 6:23pm   7 Most recent comment from Aleksandar Vuković:Right, Godwin, I see.Yeah, that has already been forwarded to our development team, and they are looking for a fix for one of our next releases.Best regards. DEBRA MOE Import records to tableClosed   wpDataTables   Updated April 5, 2019 at 9:59am   2 Most recent comment from Aleksandar Vuković:Hello Mardeebo.Once you create a table by importing an external data source (CSV, Excel, Google Spreadsheet), that data source is being imported and once the operation completes that's all the p ... rheacohen error message when loading pluginClosed   wpDataTables   Updated April 4, 2019 at 2:22pm   6 Most recent comment from Aleksandar Vuković:Great troubleshooting, rheacohen.Glad to hear you got it resolved. There was probably an error during download, that caused the plugin to malfunction. If you have any more issues or questions feel f ... areaticCV areatic Apply and add newClosed   wpDataTables   Updated April 4, 2019 at 1:07pm   2 Most recent comment from Aleksandar Vuković:Hello again areaticCV.Thanks for pointing this out to us. The issue has been forwarded to our development team.The empty value for integer columns will automatically be changed to "0", so the functio ... Daniel creating data table from csvClosed   wpDataTables   Updated April 3, 2019 at 9:48am   4 Most recent comment from Aleksandar Vuković:Hi Daniel.Glad to hear you got it to work!All functionalities of wpDataCharts present in the built-in versions are the ones you can find in the settings of each chart, but if you need some custom sol ... Mason Mitchell wpDataTables is not allowing front end editing and not hiding columnsClosed   wpDataTables   Updated April 3, 2019 at 9:45am   7 Most recent comment from Aleksandar Vuković:Hi Mason.You're welcome.Adding the class to the shortcode is not possible with the plugin's built-in features. You can add it to columns and rows (using conditional formatting), but not in ... Arturas Front-end editingClosed   wpDataTables   Updated April 3, 2019 at 8:40am   7 Most recent comment from Aleksandar Vuković:Hi again Arturas.To allow users to edit and view only their own data, please take a look at our documentation. Also, make sure you view the video as well. It explains how you can create an admin tab ... Plasmid69 datetime range filter through URLClosed   wpDataTables   Updated April 3, 2019 at 7:30am   4 Most recent comment from Aleksandar Vuković:You're welcome Plasmid69.Glad I could help.If you have any further questions or issues, please feel free to reach out to us, we'll gladly help.Best regards.