We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Peter Bloeme Loss of tablesClosed   wpDataTables   Updated April 24, 2019 at 2:48pm   6 Most recent comment from Isidora Markovic:Hi Peter,Alexsandar is out of office today and I will help you out.Yes. If you are familiar with manipulation data in database then you can find this table  wp_wpdatatables and then insert in column ... monoazulweb Use double sorting column on loadClosed   wpDataTables   Updated April 23, 2019 at 9:20pm   24 Most recent comment from Aleksandar Vuković:Hello katefwilson. When you are posting on ticket that are not yours or have questions or issues which are not related to the title of the active ticket can you please open a new one, and we will he ... Arturas Multipal time and date cellsClosed   wpDataTables   Updated April 23, 2019 at 8:50pm   9 Most recent comment from Aleksandar Vuković:You're welcome ArturasGlad I could help. If you have any more issues or questions feel free to open a new ticket, we will gladly help. Best regards. realsol wpdatatables_filter_table_metadataClosed   wpDataTables   Updated April 23, 2019 at 8:43pm   3 Most recent comment from realsol:I will play around with the first filter on this page: https://wpdatatables.com/documentation/information-for-developers/filters/Thanks Andreas x axis ticksClosed   wpDataTables   Updated April 23, 2019 at 1:24pm   3 Most recent comment from Aleksandar Vuković:Hello Andreas.Thank you for your purchase.I am sorry to disappoint you, but what you're trying to achieve isn't possible in this way. Using type: 'time' requires moments.js file ... Jim Row NumbersClosed   wpDataTables   Updated April 23, 2019 at 12:45pm   4 Most recent comment from Aleksandar Vuković:Hello Jim.I understand it is a query, but to display it using wpDataTables, that query has to be shown in a table. So if this query works in PHPMyAdmin - it should work in wpDataTables as well.Is th ... Nawid Heidari money backClosed   wpDataTables   Updated April 19, 2019 at 9:57am   2 Most recent comment from Aleksandar Vuković:Hello Nawid.I'm sorry to hear you don't want to use our plugin after purchase.I see you purchased it on our website, so if you open the link you received via e-mail, you should find the re ... Melanie Harrison JS issues with wpDataTablesClosed   wpDataTables   Updated April 18, 2019 at 10:37am   26 Most recent comment from Aleksandar Vuković:I completely understand, Melanie.I don't know what caused the behavior of the charts to change, but I'm pretty sure if you have someone on your team willing to look into Google Charts AP ... Michael Paid for full version but plugin says I need full versionClosed   wpDataTables   Updated April 18, 2019 at 9:25am   2 Most recent comment from Aleksandar Vuković:Hello Michael.Thank you for your purchase.Can you please open the "Plugins" section in your Dashboard, and see what's written below wpDataTables - does it say "Lite" anywhere?If it does, you nee ... devrat SELECT ROW FOR QUERYClosed   wpDataTables   Updated April 18, 2019 at 8:31am   4 Most recent comment from Aleksandar Vuković:Hello again devrat.Please note: Using this plugin feature requires at least a basic knowledge of SQL. It is assumed that you can create the table in some MySQL data manager (PHPMyAdmin, MySQL Workben ... Bill Hinson Advanced Filtering Not WorkingClosed   wpDataTables   Updated April 18, 2019 at 8:04am   2 Most recent comment from Aleksandar Vuković:Hello Bill.Thank you for your purchase.Could you, please, show me what the query looks like? With this info, I can only tell you known issues with filtering and searching through SQL query based tabl ... devrat merge a row or columnClosed   wpDataTables   Updated April 17, 2019 at 2:42pm   2 Most recent comment from Aleksandar Vuković:Hello devrat.I am sorry to disappoint you, but unfortunately, merged cells aren't currently supported by wpDataTables, as already described in our documentation.Once you create a table, you can ... Khoa google charts calendarClosed   wpDataTables   Updated April 17, 2019 at 2:19pm   2 Most recent comment from Aleksandar Vuković:Hello again Khoa.We haven't had a request for this until now, so I'll add it to our wish-list. Unfortunately, there are a lot of features requests at the time, so I cannot say when or if we ... Khoa blank pageClosed   wpDataTables   Updated April 17, 2019 at 1:29pm   6 Most recent comment from Aleksandar Vuković:Hi Khoa. Great troubleshooting! These things can always surprise you with how simple stuff can break an entire query. For instance, I'll just list a few examples: 1. From version 2.3 we've ... trevorjordan UpdateClosed   wpDataTables   Updated April 17, 2019 at 10:43am   7 Most recent comment from Aleksandar Vuković:You are welcome Trevor. Glad that we solved the issue. If you have any more issues or questions feel free to open a new ticket, we will gladly help. Best regards.