We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

nickharambee A couple of questions about wpdatatablesClosed   wpDataTables   Updated May 7, 2019 at 7:59am   4 Most recent comment from Aleksandar Vuković:Hey Nick.If you create a table, like described in the documentation, and create that userid column - it will add the user ID of the user that is adding a new row.For instance - you have a table where ... UAG-WPEnvato MS SQL - Separate DB Connection - ErrorClosed   wpDataTables   Updated May 6, 2019 at 4:18pm   4 Most recent comment from Isidora Markovic:Hello Diana,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Alexsandar is out of office today and I will help you.Yes that is correc ... VSDAdmin Cannot Edit TablesClosed   wpDataTables   Updated May 6, 2019 at 4:16pm   3 Most recent comment from Miloš Jovanović:HI VSDAdmin,Thank you for your purchase.Sorry for late response, we are not working on weekends.Glad to hear that you do not have the issue anymore. If you have more questions feel free to open a new ... CWard7 Column Filter Conditional ReadonlyClosed   wpDataTables   Updated May 6, 2019 at 3:16pm   2 Most recent comment from Miloš Jovanović:HI CWard7,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.Probably this can be don ... Lantz Smiddy wpDataTables update/edit/deleteClosed   wpDataTables   Updated May 5, 2019 at 8:47pm   2 Most recent comment from Aleksandar Vuković:Hello again Lantz.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and ... Lantz Smiddy Cannot Update, Front-EndClosed   wpDataTables   Updated May 5, 2019 at 8:45pm   2 Most recent comment from Aleksandar Vuković:Hello Lantz.Thank you for your purchase.Can you, please change the table's name in the database, so it doesn't contain a dot?We've experienced issues like this when the tables had a do ... nickharambee Gantt like chartClosed   wpDataTables   Updated May 5, 2019 at 8:42pm   4 Most recent comment from Aleksandar Vuković:Hey Nick.Of course, I'll forward this to our development team, so they can take a look, and maybe it will be implemented in one of our next updates.I can't say for sure, though.Best regard ... Mikkel Ibsen Auto opdate table in wpDatatableClosed   wpDataTables   Updated May 5, 2019 at 8:26pm   2 Most recent comment from Aleksandar Vuković:Hello MikkelThank you for your purchase.If you created the table using the first option (Create a table linked to an existing data source), the file that is being used as a data source is being store ... realsol Excel Table, limit rowsClosed   wpDataTables   Updated May 5, 2019 at 8:16pm   2 Most recent comment from Aleksandar Vuković:Hello realsol.When you open a table in an Excel-like editor, it behaves like Excel - it shows all rows, and this cannot be changed using plugin's built-in features.Maybe it could be done as a pa ... realsol Display Chart and TablerClosed   wpDataTables   Updated May 5, 2019 at 8:09pm   2 Most recent comment from Aleksandar Vuković:Hello realsol.You should be able to add multiple tables and charts on the same page without issues.I don't know why you're getting a blank page. I believe there's a conflict with eit ... Arturas Creating a table linked to an existing data source.Closed   wpDataTables   Updated May 5, 2019 at 7:51pm   2 Most recent comment from Aleksandar Vuković:Hello Arturas.The table is auto sorted by the first column. If you don't want the table to be sortable, you can disable it in the options above the table:Best regards. protonmaster FunctionalityClosed   wpDataTables   Updated May 5, 2019 at 6:04pm   2 Most recent comment from Aleksandar Vuković:Hello protonmasterThank you for your purchase.Sorry for the late response. Wednesday and Thursday were non-working days in our country.1) I would have to take a look at either the chart, or the page ... Thomas Kösters Menu not loadingClosed   wpDataTables   Updated May 5, 2019 at 5:42pm   4 Most recent comment from Aleksandar Vuković:Great news, Thomas.Thanks for letting me know. If you have any more issues or questions feel free to open a new ticket, we will gladly help. Best regards. hoa How to insert images into a row in a table?Closed   wpDataTables   Updated May 5, 2019 at 5:13pm   2 Most recent comment from Aleksandar Vuković:Hello hoaThank you for your purchase.Sorry for the late response. Wednesday 1st and Thursday 2nd were non-working days in our country.I see that that column is "string" type. To add a picture in a ... Arturas Date column fills with random dataClosed   wpDataTables   Updated May 4, 2019 at 10:22pm   3 Most recent comment from Aleksandar Vuković:Great news Arturas.Thanks for letting us know. If you have any more issues or questions feel free to open a new ticket, we will gladly help. Best regards.