We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

bmwork Filtering not workingClosed   wpDataTables   Updated March 25, 2019 at 10:00am   6 Most recent comment from Aleksandar Vuković:Good news, Marek, so to speakThanks for the update.If you run into anything else, please feel free to reach out to us.Best regards. bmwork SQL queries (postgresql)Closed   wpDataTables   Updated March 25, 2019 at 9:59am   10 Most recent comment from Aleksandar Vuković:Ah, good to know Marek.Thank you.I'll ask you to keep the credentials for us so our developer can remote in and take a look after all.Thanks in advance.Best regards. TicTransversal shortcodes + parametersClosed   wpDataTables   Updated March 25, 2019 at 9:43am   4 Most recent comment from Aleksandar Vuković:Hi Jorge.Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our idea list an ... realsol Looking for Development hooksClosed   wpDataTables   Updated March 25, 2019 at 9:29am   2 Most recent comment from Aleksandar Vuković:Hello realsol.Thank you for your purchase.You can take a look at our documentation on Filter hooks, actions, front-end table callbacks and front-end charts callbacks.I hope this helps.Best regar ... Ayman bakir Populate data from another tableClosed   wpDataTables   Updated March 25, 2019 at 8:40am   2 Most recent comment from Aleksandar Vuković:Hello Ayman.Thank you for your purchase.I believe you want to take a look at the Foreign Keys. In an example we've shown on that page, you can see how you can create relations like this. There& ... rakesh chartClosed   wpDataTables   Updated March 25, 2019 at 8:38am   2 Most recent comment from Aleksandar Vuković:Hello rakesh.Charts engines work just as shown in that warning message - you need to have an integer or float column in it for the engine to generate a chart. Only one string type column can be added ... Kevin search box location - can it be changed?Closed   wpDataTables   Updated March 22, 2019 at 4:48pm   2 Most recent comment from Aleksandar Vuković:Hi Kevin.I just saw you opened two identical tickets.Just to let you know that I'll change this one.Best regards. KienbaumIT Zero on empty integer-cellsClosed   wpDataTables   Updated March 22, 2019 at 11:41am   6 Most recent comment from Aleksandar Vuković:Hi again Florian.I don't know if it will be implemented in the next update, but it most definitely will in one of the future ones. One of our developers has started working on an even better sol ... Giang Lê Hoàng Automatically get value from 2nd tableClosed   wpDataTables   Updated March 22, 2019 at 11:33am   2 Most recent comment from Aleksandar Vuković:Hello Giang Lê Hoàng.Thank you for your purchase.This can be achieved using Foreign Keys. Please note, though, that the first table should have a unique auto-increment ID column, so each user has i ... The_Real_titi Autoptimize limitationClosed   wpDataTables   Updated March 22, 2019 at 9:16am   3 Most recent comment from Aleksandar Vuković:Hello The_Real_titi.Thank you for your purchase.I'm glad to hear you found the solution, thanks for letting me know.If you have any further questions or issues, please feel free to open a new ti ... rakesh multiselectboxClosed   wpDataTables   Updated March 22, 2019 at 7:55am   7 Most recent comment from Aleksandar Vuković:Hello again rakesh.Unfortunately, I cannot open the link you provided:As for removing the search from the select box - that can be done with some custom CSS, but I doubt it'll speed anything up, ... TrajectB AligningClosed   wpDataTables   Updated March 21, 2019 at 7:59pm   6 Most recent comment from Aleksandar Vuković:Sorry Eric, but at the moment custom CSS is the only way to do this.Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in req ... Fabian Adding a '%' sign to a string fieldClosed   wpDataTables   Updated March 21, 2019 at 2:27pm   7 Most recent comment from Aleksandar Vuković:Thanks for letting me know, Fabian.You are welcome. Glad I could help.I forwarded the issue to our developers, and they are looking into it for some of our future updates. If you have any more issu ... Hubert_Hilling localisationClosed   wpDataTables   Updated March 22, 2019 at 10:42am   12 Most recent comment from Aleksandar Vuković:Thank you for leaving a review, Hubert! We appreciate that very much.I hope I'm not being too daring here, but can I ask you for just one more thing - it'd take a couple of minutes of you ... soportesv Export to Excel including StyleClosed   wpDataTables   Updated March 21, 2019 at 10:21am   2 Most recent comment from Aleksandar Vuković:Hello soportesvThank you for your purchase.I am sorry to disappoint you, but unfortunately the functionalities of table tools are based on a 3rd party HTML5 library, and there are some limitations ...