We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Plasmid69 Complex sql query errorClosed   wpDataTables   Updated March 21, 2019 at 10:14am   2 Most recent comment from Aleksandar Vuković:Hello Plasmid69.Can you, please, export the database that contain these tables from PHPMyAdmin and send it to me, so I can try it locally?Just make sure to enable the Private slider when you respon ... Nancy Swart 404 page not found when trying to create a table from an Excel fileClosed   wpDataTables   Updated March 21, 2019 at 9:40am   6 Most recent comment from Aleksandar Vuković:There you go, Nancy. Beautiful. Thank you for letting me know. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you co ... KienbaumIT Translations outside the plugin-folderClosed   wpDataTables   Updated March 21, 2019 at 9:04am   2 Most recent comment from Aleksandar Vuković:Hello KienbaumIT.When you update the .po file and translate the plugin, you can copy that file to another folder on your PC, so when the plugin updates, you can just copy over the .po file.Basically, ... bmwork PostgreSQL connection to wpdatatablesClosed   wpDataTables   Updated March 21, 2019 at 9:00am   9 Most recent comment from Aleksandar Vuković:Hey, thanks Bartek.That's really useful. I appreciate the help!If you have any further questions or issues, please feel free to reach out to us, and we'll gladly help.Best regards! rakesh Data sourceClosed   wpDataTables   Updated March 20, 2019 at 9:15am   2 Most recent comment from Aleksandar Vuković:Hi rakesh.When you select a file to be used as an external data source, that file is being stored in ../wp-content/uploads/YEAR/MONTH.For example, if you select a file "test.xlsx" from your desktop - ... KienbaumIT Columns disappear after changesClosed   wpDataTables   Updated March 18, 2019 at 9:19pm   4 Most recent comment from Aleksandar Vuković:I agree KienbaumIT.The plugin does prevent us from creating a table with a name this long, but honestly I haven't tested it by adding a new column using the green button.I'll do that, and i ... maxlaxinc Import from Existing Source errorClosed   wpDataTables   Updated March 18, 2019 at 2:08pm   2 Most recent comment from Aleksandar Vuković:Hello maxlaxinc.I tried to create a table from the link you provided and got the following error:Have you published the document?Best regards. rakesh Info BlockClosed   wpDataTables   Updated March 18, 2019 at 1:46pm   2 Most recent comment from Aleksandar Vuković:Hello rakesh.This cannot be done with custom CSS, or any settings within the plugin. You would need to open ../wp-content/plugins/wpdatatables/source/class.wpdatatable.php and around line 3084 find th ... Kevindai front end interactive toolbarClosed   wpDataTables   Updated March 19, 2019 at 9:10am   3 Most recent comment from Aleksandar Vuković:Hello again Kevin.Can you, please, explain to me how these filters would be applied?1 day - I'm guessing you'd like to select a single day and display the chart based on that day (that' ... rakesh Latest entry on topClosed   wpDataTables   Updated March 18, 2019 at 9:16am   2 Most recent comment from Aleksandar Vuković:Hi rakesh.If you created a table manually, you should have a hidden "WDT_ID" column.Click on the yellow button "Complete column list", and then on the wrench next to it, to enter settings. Go to "Sor ... Omar O\'Hara Data syncs slowlyClosed   wpDataTables   Updated March 15, 2019 at 9:02pm   2 Most recent comment from Aleksandar Vuković:Hi Leneia.Thank you for your purchase.Just like mentioned in our documentation - There is a cache on the Google side, so when you update the table it might take up to 5-15 minutes to be reflected in ... CROIXMARIE Didier Formating buttonsClosed   wpDataTables   Updated March 15, 2019 at 8:48pm   26 Most recent comment from Aleksandar Vuković:You are welcome Didier. Glad I could be of service. If you have any more issues or questions feel free to open a new ticket, we will gladly help. Best regards. BiBox Extended LicenseClosed   wpDataTables   Updated March 15, 2019 at 9:55am   2 Most recent comment from Aleksandar Vuković:Hello BiBox.Thank you for your purchase.As we are using Envato as the marketplace for selling the product, their licensing policies apply: https://codecanyon.net/licenses/terms/regular Their policy ... James brim WpDataTables No VIEW instead of EDITABLEClosed   wpDataTables   Updated March 14, 2019 at 3:04pm   6 Most recent comment from Aleksandar Vuković:I agree, James.It has been noted, and forwarded, so I'm hoping it'll be a part of one of the future releases.Until we speak again - best regards! nachovalsan change language and other itemsClosed   wpDataTables   Updated March 14, 2019 at 2:36pm   4 Most recent comment from Aleksandar Vuković:Hello again nachovalsan.For translating the plugin, please take a look at our documentation.About the second question - can you please explain in a bit more detail what it is you'd like to do?From wh ...