We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Penny Rice update failedClosed   wpDataTables   Updated April 17, 2019 at 9:21am   2 Most recent comment from Aleksandar Vuković:Hello Penny.Thank you for your purchase.My suggestion is to update the plugin manually by following these steps: IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in th ... Frastra96 Change order of rows in tableClosed   wpDataTables   Updated April 16, 2019 at 1:42pm   4 Most recent comment from Aleksandar Vuković:Hello again Frastra96.Not with the built in features, unfortunately, no. Table Tools consists of a block of buttons that provides additional features for the tables: export to PDF, export to CSV, ... Gerard Beaulieu Serialized PHP has stopped workingClosed   wpDataTables   Updated April 16, 2019 at 1:32pm   6 Most recent comment from Aleksandar Vuković:Great troubleshooting, Gerard.Thanks for letting me know.I'm curious, though, if DiffChecker will be able to find the difference between those two files. Can you just check that and let me know ... bmwork Chart source codesClosed   wpDataTables   Updated April 16, 2019 at 12:22pm   3 Most recent comment from Aleksandar Vuković:Hello bmwork.From the look of that screenshot, I'd say the chart was added to an element coming either from the theme or from a page builder (Beaver, Elementor, WP Bakery, etc.). Unfortunately ... Brendan Cant download PluginClosed   wpDataTables   Updated April 16, 2019 at 12:13pm   10 Most recent comment from Isidora Markovic:Hi Brendan,You are welcome.Best regards. Arturas Set what usrs can editClosed   wpDataTables   Updated April 16, 2019 at 11:23am   3 Most recent comment from Arturas:Thank you for fast replay.I need that users would see all data, still thank you for the help  Arturas User activeti logClosed   wpDataTables   Updated April 16, 2019 at 10:35am   4 Most recent comment from Aleksandar Vuković:You're welcome, again, Arturas.Best regards. John Tran Rounding a calculated numberClosed   wpDataTables   Updated April 16, 2019 at 10:29am   2 Most recent comment from Aleksandar Vuković:Hello John.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The Formula (calculated) columns use basic math operations and ... rakesh Slow loadClosed   wpDataTables   Updated April 16, 2019 at 8:22am   9 Most recent comment from Aleksandar Vuković:Hey rakesh.Here’s the changelog: Version 2.5.1 (released 15.04.2019) A minor release with a couple of improvements.Feature: New auto-update and plugin activation system. Make sure to re-acivate your ... Twsears Colum Sum QuestionClosed   wpDataTables   Updated April 16, 2019 at 7:43am   12 Most recent comment from Aleksandar Vuković:Hello Twsears.Which tables are you referring to? I see there is [wpdatatable id=26] on the top of this page:https://www.travelwithsears.com/accounting/But when I open that table in the back-end, I ... legasthenie Show DatabaseClosed   wpDataTables   Updated April 15, 2019 at 7:33am   2 Most recent comment from Aleksandar Vuković:Hello Mario.Thank you for your purchase.I believe this question should be turned to that other plugin's team. This is a simple short-code and maybe there are settings in that other plugin where ... Arturas Can't create a table by importing data from a data sourceClosed   wpDataTables   Updated April 12, 2019 at 11:28am   17 Most recent comment from Aleksandar Vuković:Hello again Arturas.You're welcome.The other ticket you have is already closed, and I'll close this one out now.Please feel free to reach out to us if you have any further questions or issu ... Svinauh How to insert into a cell of the table video from google drive?Closed   wpDataTables   Updated April 12, 2019 at 10:46am   2 Most recent comment from Aleksandar Vuković:Hi again Svinauh.Can you please point me to the table where this happens?Also, if I understood you correctly - the video doesn't show up, but instead a link to the video, correct?Best regards. Svinauh In the backend, the documentation button overlaps the table.Closed   wpDataTables   Updated April 12, 2019 at 10:21am   8 Most recent comment from Aleksandar Vuković:Hi Svinauh.I believe I did get it sorted out, but put that aside - there's some javascript adding height. Maybe it's even coming from that "My Private Site" plugin, I wouldn't know. ... gishop Conditional FormattingClosed   wpDataTables   Updated April 12, 2019 at 7:26am   7 Most recent comment from Aleksandar Vuković:Hey, Gisho.You are welcome. I'm glad I could help. We would greatly appreciate it if you could take a minute and leave a Review on CodeCanyon on this link, and if it's not too much to a ...