We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kassér Magiskcirkel Change font color in "show entries" and in "seach area"Closed   wpDataTables   Updated May 3, 2019 at 3:11pm   4 Most recent comment from Aleksandar Vuković:Alright, Kassér, that's not too difficult.Please add the following CSS on the page where you're adding the table's shortcode, so it looks like this: span.filter-option.pull-left { co ... Kevin Smith Download and InstallationClosed   wpDataTables   Updated May 1, 2019 at 7:49pm   8 Most recent comment from Aleksandar Vuković:Hello nouf.Thank you for your purchase. When you are posting on tickets that are not yours or have questions or issues which are not related to the title of the active ticket can you please open a n ... Catton Durbrow 2.5.1 update brakes screenly-ose - 2.4 OKClosed   wpDataTables   Updated April 30, 2019 at 3:53pm   2 Most recent comment from Aleksandar Vuković:Hello Catton.Thank you for your purchase.I am sorry, but we're not familiar with Screenly, and no other users have reported the issue until now, so we haven't had the chance to test it.Is ... nickharambee FeaturesClosed   wpDataTables   Updated April 30, 2019 at 1:36pm   3 Most recent comment from Aleksandar Vuković:Hello Nick.Thank you for your purchase.1. Glad to see you found a partial answer for that question. Unfortunately, creating a script that would send out an admin-ajax call whenever one table is edite ... HPPraxis foreign keyClosed   wpDataTables   Updated April 30, 2019 at 9:02am   6 Most recent comment from Aleksandar Vuković:Hello HPPraxis.I don't believe it's a good practice to use the wdt_ID column for Foreign keys.Please take a look at the attached screenshots. You can see that the last two in [wpdatatabl ... Jeffery Lay Dropdown Menu conflictClosed   wpDataTables   Updated April 28, 2019 at 8:48am   5 Most recent comment from Aleksandar Vuković:Ah, I see Jeff.Unfortunately the issues like conflicts with third party plugins or themes are always possible due to the nature of WP, and it might take significant time to investigate and replicate ... Arturas Day counterClosed   wpDataTables   Updated April 27, 2019 at 8:28pm   4 Most recent comment from Aleksandar Vuković:You're welcome Arturas.If you have any further questions or issues, please feel free to reach out to us.Best regards. Bill Hodskins not working on cell phonesClosed   wpDataTables   Updated April 27, 2019 at 8:23pm   2 Most recent comment from Aleksandar Vuković:Hello billhodskins.Thank you for your purchase.I'm sorry, but on the page you provided I didn't see any tables, so I navigated to https://teetimeslive.com/leader-board/ where I found a t ... HPPraxis example foreign keyClosed   wpDataTables   Updated April 26, 2019 at 12:07pm   2 Most recent comment from Aleksandar Vuković:Hello HPPraxis.Thank you for your purchase.Adding a new column from the plugin's side is impossible when you're dealing with SQL Query based tables. Those tables are using the SQL tables as ... mlkemac min / max on line chartsClosed   wpDataTables   Updated April 25, 2019 at 8:20pm   6 Most recent comment from Aleksandar Vuković:Great workaround, mlkemac.Glad to hear you have it fixed.If you have any further questions or issues, please feel free to reach out to us.Best regards. Omar O'Hara Display only certain rows of a tableClosed   wpDataTables   Updated April 25, 2019 at 11:38am   2 Most recent comment from Aleksandar Vuković:Hello Omar.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can change the amount of rows being displayed by default:O ... mlkemac horizontal stepsClosed   wpDataTables   Updated April 25, 2019 at 10:00am   6 Most recent comment from Aleksandar Vuković:Hi there, mlkemac.You're talking about this chart, correct?There are a couple of ways of doing this. You can place the table on the same page, and enable "Follow table filtering" when you'r ... RKruit Changing field settingsClosed   wpDataTables   Updated April 25, 2019 at 9:53am   2 Most recent comment from Aleksandar Vuković:Hello Roland.Thank you for your purchase.This sounds like a conflict with another plugin, or the theme currently active on your website.Can you, please, deactivate all plugins and see if the issue is ... Alexramo Server side enablingClosed   wpDataTables   Updated April 24, 2019 at 7:28pm   2 Most recent comment from Miloš Jovanović:Hi Alex,Thank you for your purchase.There is a possibility to change this number of rows to avoid automatically turning on the server side processing.Let me know if this is what you want to achieve, ... Jeremy Data display & Default dateClosed   wpDataTables   Updated April 24, 2019 at 3:46pm   4 Most recent comment from Aleksandar Vuković:Hello Jeremy.I'm sorry to say that our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won't be having the time f ...