We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Martin Bug in custom queryClosed   wpDataTables   Updated May 30, 2019 at 8:19am   3 Most recent comment from Martin:Hello Aleksandar, Thanks for your answer, I will create views in database to test it out. I will let you know, if it works. Thanks areaticCV areatic Popover toolsClosed   wpDataTables   Updated May 29, 2019 at 10:12am   4 Most recent comment from Aleksandar Vuković:Hi again areaticCV.Thank you for the suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our ide ... Santhanam how to include Company Name and LogoClosed   wpDataTables   Updated May 29, 2019 at 9:58am   2 Most recent comment from Aleksandar Vuković:Hello Santhanam.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible to achieve with the plugin's built in features. Table Tools cons ... James Ashcroft Migration failureClosed   wpDataTables   Updated May 29, 2019 at 9:13am   4 Most recent comment from Aleksandar Vuković:You're welcome James.I'm glad you were able to get it up and running.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best rega ... Matt Pie Chart colors for High ChartsClosed   wpDataTables   Updated May 29, 2019 at 7:27am   3 Most recent comment from Aleksandar Vuković:Great, Matt.I'm glad you got it resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. wade street horizontal and vertical scroll bars for the tableClosed   wpDataTables   Updated May 28, 2019 at 12:19pm   2 Most recent comment from Aleksandar Vuković:Hello wade.Thank you for your purchase. Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment and it requires some co ... honeycombhouse Front end editableClosed   wpDataTables   Updated May 28, 2019 at 10:29am   1 Most recent comment from honeycombhouse:I already fixed Larry Daniele Filtering with server-side processing not workingClosed   wpDataTables   Updated May 28, 2019 at 9:21am   13 Most recent comment from Aleksandar Vuković:Hi Jorge.Sure, that info doesn't contain any personal data, so I can share it with you again.You would need to change the following files:../wp-content/plugins/wpdatatables/wpdatatables.php - Ad ... marcsontag problem saving existing tablesClosed   wpDataTables   Updated May 28, 2019 at 9:03am   8 Most recent comment from Aleksandar Vuković:Hello again marcsontag.I'm sorry to hear you decided not to use wpDataTables, but like wiredlisa mentioned - their issue was caused by a conflict with another plugin.Unfortunately the issues like ... Safi Ahmed Purchase Code Related InquiryClosed   wpDataTables   Updated May 28, 2019 at 5:04am   19 Most recent comment from Safi Ahmed:Hi Aleksandar!Yes, the version has changed. It's updated now. Thanks. Santiago checkbox and edit field in a tabletClosed   wpDataTables   Updated May 24, 2019 at 10:01am   4 Most recent comment from Aleksandar Vuković:Hey Santiago.I checked with my mobile device, since I don't have an actual tablet with me, and once I rotate the screen, it works just fine (see attachment).What happens when you double-click ... Santiago Page with credentialsClosed   wpDataTables   Updated May 23, 2019 at 9:04am   3 Most recent comment from Aleksandar Vuković:Hello Santiago.Thank you for your purchase.These issues usually occur when mod_security is enabled, or there's a security or membership plugin blocking the admin-ajax call to be completed when n ... Johnmulholland URL LinkClosed   wpDataTables   Updated May 23, 2019 at 8:41am   2 Most recent comment from Aleksandar Vuković:Hello Johnmulholland.Thank you for your purchase.You can add URLs to cells using "string" type columns, and then adding values to cells like this: Google Yahoo Amazonso it looks like this:Then, my ad ... simonegle No Pop-UpClosed   wpDataTables   Updated May 23, 2019 at 8:07am   6 Most recent comment from Aleksandar Vuković:Hi again simonegle.I'm sorry, but I simply cannot make any changes without that warning coming up. I cannot go back in after it comes up.We have had issues with the Kleo theme in the past, and ... Christian Johansen Impossible to create simple chartClosed   wpDataTables   Updated May 22, 2019 at 12:52pm   10 Most recent comment from Aleksandar Vuković:Thank you, ChristianI'm glad I could help.Best regards.