We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

RFAWP Having custom number rowsClosed   wpDataTables   Updated May 22, 2019 at 9:58am   6 Most recent comment from Aleksandar Vuković:Hello again RFAWP.You're welcome.When you say "arrow navigation", you mean this, right?If this is what you want to hide, then just add this code in Custom wpDataTables CSS under the “Custom ... jb11294 Edit ModalClosed   wpDataTables   Updated May 22, 2019 at 9:53am   4 Most recent comment from Aleksandar Vuković:Hey jb11294.Great work, I must say! And thanks for this. It may help someone else if they come up with the same request. Greatly appreciated!Best regards. Elektron42 arranged over the SiteClosed   wpDataTables   Updated May 21, 2019 at 2:30pm   9 Most recent comment from Aleksandar Vuković:Hello again Elektron42.I am sorry to disappoint you, but unfortunately we don't have any German-speaking people in our team, and our developers have been really busy recently, working on priori ... AURPO Conditional Formatting Operators not available on DATE ColumnClosed   wpDataTables   Updated May 20, 2019 at 10:15am   8 Most recent comment from Aleksandar Vuković:Hi again Jim.Understood. Perhaps it's having difficulties understanding the STR_TO_DATE. Have you tried converting it to date, like: select convert(varchar, getdate(), 11) To get it to display Y, ... Jacques Spijkers No acces tot tableClosed   wpDataTables   Updated May 20, 2019 at 9:54am   2 Most recent comment from Aleksandar Vuković:Hello Jacques.This error Call to a member function setFilterType() on boolean usually occurs when you made a change in the file the table was created from, like:Changing the column’s name,Changing ... Larry Turner Can't change some settingsClosed   wpDataTables   Updated May 20, 2019 at 9:17am   26 Most recent comment from Aleksandar Vuković:Thanks for the feedback Larry!I'll make a note of this for future reference!Best regards to both of you. Laszlo Abraham error import from excelClosed   wpDataTables   Updated May 20, 2019 at 12:29pm   9 Most recent comment from Aleksandar Vuković:Also, I forgot to mention.Only Highcharts can have the export tool, so you're able to "print" the chart. Google and ChartsJS don't have this feature.Best regards. Mark Gibbs Integration with Formidable FormsClosed   wpDataTables   Updated May 17, 2019 at 11:09am   2 Most recent comment from Aleksandar Vuković:Hello quistuipater.I am sorry to disappoint you, but unfortunately tables created from Formidable Forms are not editable, and are not being saved in a separate table, like other types of wpDataTable ... jakewikilawn wpDataTables doesn't workClosed   wpDataTables   Updated May 17, 2019 at 9:04am   3 Most recent comment from Aleksandar Vuković:Hello Jake.Thank you for your purchase.These issues usually occur when there's a conflict with either the theme you're using or another plugin you have installed. For troubleshooting purpo ... James Schrage referencing column data outside of wpDataTablesClosed   wpDataTables   Updated May 16, 2019 at 9:16am   6 Most recent comment from Aleksandar Vuković:Hey Jim.I'm sorry but Skype, TeamViewer, Zoom and all similar forms of communication other than tickets is not possible. Would you be able to record the screen (screencast), and explain there an ... hcarrig Tables constantly losing all informationClosed   wpDataTables   Updated May 16, 2019 at 9:10am   5 Most recent comment from Aleksandar Vuković:Hello again hcarrig. That makes sense. Linking to an existing data source (CSV, Excel, Google Spreadsheet) that contains empty cells will break the table because the number range slider will try to i ... jimmy Frontend edit - populate select box with SQL valuesClosed   wpDataTables   Updated May 16, 2019 at 8:56am   2 Most recent comment from Aleksandar Vuković:Hello jimmy.If you have a MySQL table with all values stored in one column, those values will be visible once you create a table linked to that SQL table.So, when you configure that column and set th ... Laszlo Abraham WordPress 5.2Closed   wpDataTables   Updated May 15, 2019 at 2:30pm   3 Most recent comment from Laszlo Abraham:Thank you Alesandr! Plasmid69 Change row height in Light base skinClosed   wpDataTables   Updated May 15, 2019 at 1:25pm   2 Most recent comment from Aleksandar Vuković:Hello again Plasmid69.You can go to Custom JS and CSS tab in main settings of wpDataTables, and under Custom CSS add this line of code: table.wpDataTable tr { line-height: 10px !important; } You ... Kevin Dark Theme Doesn't Display IconsClosed   wpDataTables   Updated May 15, 2019 at 1:23pm   2 Most recent comment from Aleksandar Vuković:Hello Kevin.Thank you for your purchase.We haven't had this complaint yet.Please tell me if the table looks normal in back-end?wpDataTables is a WYSIWYG (What You See Is What You Get) concept b ...