We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

UAG-WPEnvato Text Length in ColumnClosed   wpDataTables   Updated June 10, 2019 at 10:00am   4 Most recent comment from Aleksandar Vuković:You're welcome UAG-WPEnvato.Glad I could help. If you have any more issues or questions feel free to open a new ticket, we will gladly help.Best regards. sswcmw17 Updating wpDataTables deletes MSSQL DriverClosed   wpDataTables   Updated June 7, 2019 at 8:20am   3 Most recent comment from Aleksandar Vuković:Hello sswcmw17.Yeah, sorry for the inconvenience, but unfortunately when updates occur, they override all files in the plugin. Config.inc.php file being one of them. It replaces the file you modified ... Christian Dalton Save Filter Form Results to Variable / Filter 2 Tables w/ 1 Filter FormClosed   wpDataTables   Updated June 7, 2019 at 7:17am   2 Most recent comment from Aleksandar Vuković:Hello Christian.You can take a look at the video in our documentation, around 3:00 minute mark. You'll see how you can define placeholders and use them in a filter. You can also define them in ... roaddoc UUIDClosed   wpDataTables   Updated June 6, 2019 at 3:51pm   2 Most recent comment from Aleksandar Vuković:Hello Sven.Sorry to disappoint you, but for now it's not. Thank you for the suggestion, though. We will definitely add it to our ideas list, so it can be implemented in one of our next updates. ... JOB HOEFS pre-filteringClosed   wpDataTables   Updated June 6, 2019 at 10:44am   2 Most recent comment from Aleksandar Vuković:Hello again JOB HOEFS.I see this is a duplicate ticket, and I answered on the other one, so I'll close this one.Best regards. kscott29 AMP For WP CompatabilityClosed   wpDataTables   Updated June 6, 2019 at 9:30am   5 Most recent comment from Aleksandar Vuković:Hi again kscott29.Sorry for the late response.I have logged in and saw the issue. While I was able to display the table, it didn't come up right, and it would require a lot more coding to get ... Victoria Wordpress 5.2.1Closed   wpDataTables   Updated June 5, 2019 at 11:32am   4 Most recent comment from Aleksandar Vuković:Hello Victoria.Thank you for your purchase.And thanks for letting us know the issue was resolved. Great troubleshooting!If you have any further questions or issues, please feel free to open a new tic ... Steve Karr uBlock Origins blocking table from renderingClosed   wpDataTables   Updated June 5, 2019 at 8:20am   2 Most recent comment from Aleksandar Vuković:Hello skarr.Thank you for your purchase.We haven't had the chance to work with uBlock Origins ad blocker until now, so I installed it and checked your website, and the issue appeared.It may be ... Christian Dalton How to Move Filter Form InputsClosed   wpDataTables   Updated June 4, 2019 at 8:27am   4 Most recent comment from Aleksandar Vuković:You are welcome Christian. Glad I could help. If you have any more issues or questions feel free to open a new ticket, we will gladly help. Best regards. Shai Adler Custom wpDataTables CSSClosed   wpDataTables   Updated June 4, 2019 at 8:16am   10 Most recent comment from Aleksandar Vuković:You are welcome Shai. Glad that we solved the issue. If you have any more issues or questions feel free to open a new ticket, we will gladly help.Best regards. Markus How to work with placeholders for Serialized PHP arrayClosed   wpDataTables   Updated June 4, 2019 at 7:13am   8 Most recent comment from Aleksandar Vuković:Hi Markus. You're welcome, although we haven't been able to make it work we will always test the product to provide the best answer. As for the documentation, it states that placeholders ca ... Omar O'Hara Spreadsheet formatting completely removedClosed   wpDataTables   Updated June 3, 2019 at 10:02am   22 Most recent comment from Aleksandar Vuković:Hi again Omar.Is that code still present in Custom CSS field, because I did not see it loaded on the page?When I add it when I inspect the page, it looks like this:What was changed in the meantime ... Robert Loethen Default values not carried in Apply and Add NewClosed   wpDataTables   Updated June 3, 2019 at 8:49am   4 Most recent comment from Aleksandar Vuković:Hello Robert.To hide the "Apply and add new" button, you need to add the following CSS to your Custom CSS field in main settings of wpDataTables: .wpdt-c #table_1_apply_edit_dialog { display: none ! ... RFAWP Sorting smallest-largest numbers in tablesClosed   wpDataTables   Updated May 30, 2019 at 1:19pm   5 Most recent comment from Aleksandar Vuković:Hello again RFAWP.There are a few errors on the page:_____________________________________You have included the Google Maps JavaScript API multiple times on this page. This may cause unexpected errors ... Jose Luis Orue Date filterClosed   wpDataTables   Updated May 30, 2019 at 1:05pm   2 Most recent comment from Aleksandar Vuković:Hello jlorueI am sorry, but the only available filters are the ones you see in column settings.If you need only a single value, you can choose a select-box filter, and when you expand it, you will be ...