We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

DINHEIRO Luiz Fernando cancellationClosed   wpDataTables   Updated June 12, 2019 at 9:34am   2 Most recent comment from Aleksandar Vuković:Hi DINHEIRO.Sorry to hear you don't want to use our plugin after purchase. You purchased the product on our website - https://wpdatatables.com/ so, you should have received an invoice with th ... rwoodw1 purchase code not workingClosed   wpDataTables   Updated June 12, 2019 at 8:05am   22 Most recent comment from Aleksandar Vuković:Hello Steve.When you're writing on tickets that are not yours, there is no Private reply option.Also, this sounds like you're trying to update the Lite version of the plugin. Are you?Anyway ... Alex Toh TEK Where is the place to add a custome sql code to customize the tables and columnClosed   wpDataTables   Updated June 11, 2019 at 1:39pm   2 Most recent comment from Aleksandar Vuković:Hello again bidtocart.Most likely that it can, but could you please tell me what you'd like to add and what should it do?Best regards. 22459 wpDatatables price increase questionClosed   wpDataTables   Updated June 11, 2019 at 1:20pm   2 Most recent comment from Aleksandar Vuković:Hello 22459.We completely understand your surprise.This is our decision, not Envato's. Please let me explain.The main reason of our decision, however, is not the wish to try to ‘rob off’ the ... menendeza Filter Data based on RolesClosed   wpDataTables   Updated June 11, 2019 at 1:10pm   2 Most recent comment from Aleksandar Vuković:Hello again menendeza.It is possible to enable "Users see and edit only own data", which depends on the user ID.As far as roles go - wpDataTables doesn't work with roles, and I believe you coul ... menendeza Date Display WrongClosed   wpDataTables   Updated June 11, 2019 at 1:07pm   4 Most recent comment from Aleksandar Vuković:Good news, menendeza.Thanks for letting me know.If you have any more issues or questions feel free to open a new ticket, we will gladly help. Best regards. A Gil Importing image with Excel fileClosed   wpDataTables   Updated June 11, 2019 at 12:53pm   2 Most recent comment from Aleksandar Vuković:Hello A Gil.Thank you for your purchase.If you're linking to an existing Excel file, you cannot add a new column, nor will that table be editable in the plugin. So, you could add the image colum ... Robert Loethen wdt_ID not populatingClosed   wpDataTables   Updated June 11, 2019 at 11:40am   11 Most recent comment from Aleksandar Vuković:You're welcome Rob.Glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. priscile Google Gauge chart and Gravity form entriesClosed   wpDataTables   Updated June 10, 2019 at 2:19pm   2 Most recent comment from Aleksandar Vuković:Hello priscileI believe that the issue is present because the users don't need to be logged in. The user should be logged in for this feature to work. Like mentioned in the video in our docum ... Omar O'Hara Control size of imported imagesClosed   wpDataTables   Updated June 10, 2019 at 12:48pm   6 Most recent comment from Aleksandar Vuković:I see Omar.I'll reply to your other ticket about purchase code.Thanks. Alex Toh TEK How to display my tables in the form of tabsClosed   wpDataTables   Updated June 10, 2019 at 12:18pm   2 Most recent comment from Aleksandar Vuković:Hello again bidtocart.To use the tables in tabs, people usually do this through some page builder like Elementor, or WP Bakery.Adding simple CSS can make the tables appear differently than what you e ... Alex Toh TEK Hide and display of table base on user profileClosed   wpDataTables   Updated June 10, 2019 at 12:09pm   2 Most recent comment from Aleksandar Vuković:Hi again bidtocart.You can hide contents of the table based on data inserted into them using our "Users see and edit only own data" feature. The tables would still be visible, although blank if they ... wiredlisa Search & Display LimitsClosed   wpDataTables   Updated June 10, 2019 at 11:26am   3 Most recent comment from Aleksandar Vuković:Hello wiredlisa.I just saw the ticket, so you can disregard my comment in the other ticket.Yeah, I imagined there was a statement limiting the query. What I don't understand is that this is si ... Larry Kolinek remove total record filering results textClosed   wpDataTables   Updated June 10, 2019 at 11:11am   10 Most recent comment from Aleksandar Vuković:Hello wiredlisa.For future reference:About the second question: When you are posting on tickets that are not yours or have questions or issues which are not related to the title of the active ticket ... wiredlisa horizontal scrollbarClosed   wpDataTables   Updated June 10, 2019 at 10:58am   2 Most recent comment from Aleksandar Vuković:Hello wiredlisa.While this could be done, it is not something you'd be able to do from within the plugin settings. We don't have any built-in options to do that.Instead, you'd need to ...