We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

dinhhan5 How to display math result in a cellClosed   wpDataTables   Updated June 18, 2019 at 11:14am   2 Most recent comment from Aleksandar Vuković:Hello Dinh.Thank you for your purchase.If I understood you correctly - you'd like to create another formula column, and then subtract the original value from the first formula column, correct? ... Felipe Jubert Invalid JSON responseClosed   wpDataTables   Updated June 18, 2019 at 10:14am   6 Most recent comment from Aleksandar Vuković:Hello again Felipe.Yeah, I guessed you have a query similar to this.This is probably happening because wpDataTables server has problems with parsing of the query and building new queries dynamically ... Yi-Hong Ke disable automatic sorting when table generatedClosed   wpDataTables   Updated June 18, 2019 at 9:54am   2 Most recent comment from Aleksandar Vuković:Hello Yi-Hong Ke.Thank you for your purchase.If you enable sorting, the table will always sort by one of the columns by default (usually the first column). If you have custom sorting defined in the q ... Alex Toh TEK How to make the subscriber can only his own dataClosed   wpDataTables   Updated June 17, 2019 at 10:07am   12 Most recent comment from Aleksandar Vuković:You're welcome, bidtocart.I'm glad I could help.If you have any further questions or issues, please feel free to open a new ticket and we'll gladly help.Best regards. Julian String is not inserted completelyClosed   wpDataTables   Updated June 17, 2019 at 9:46am   2 Most recent comment from Aleksandar Vuković:Hello again Julian.As I mentioned in the previous ticket, that database format is not supported yet.The character limit is set in the database. So, if you want to add a long string to a cell, the ed ... Julian Base64Closed   wpDataTables   Updated June 17, 2019 at 8:48am   2 Most recent comment from Aleksandar Vuković:Hello Julian.I am sorry to disappoint you, but unfortunately that database format is not supported yet.You can see more about image columns here, but in short, you can add images either through the ... Lilian Gurruchaga Error in value interpretationClosed   wpDataTables   Updated June 17, 2019 at 8:29am   4 Most recent comment from Aleksandar Vuković:Hello again Lilian.That doesn't tell me much. The query is quite simple, so if the table you're trying to pull is not empty it should be working fine.Please provide me a temporary WP-admin ... RFAWP error log with this plugin - causing visual changes on our siteClosed   wpDataTables   Updated June 17, 2019 at 7:50am   10 Most recent comment from Aleksandar Vuković:Hi again RFAWP.Sorry for the late response.If you're not seeing the warning when you're logged in and white-listed, this can only indicate that this is a security issue, and has actually no ... Randy Reineck Filter stylingClosed   wpDataTables   Updated June 13, 2019 at 9:31am   2 Most recent comment from Aleksandar Vuković:Hello Randy.Thank you for your purchase.I am sorry to disappoint you, though, but unfortunately the plugin doesn't have the feature to collapse the filters.“Advanced filter in a widget” (in ... Novy_85 Search filter for foreign keysClosed   wpDataTables   Updated June 13, 2019 at 8:49am   10 Most recent comment from Aleksandar Vuković:Alright, Novy_85.Thanks for letting me know.I'll get back to you on the other ticket.Best regards. Alex Toh TEK How to display a data directly onto a table columnClosed   wpDataTables   Updated June 12, 2019 at 2:28pm   4 Most recent comment from Aleksandar Vuković:Ah, I see bidtocart.The thing is that you can't actually do this easily.You would have to create an SQL query based table, and pull the info from the database.User roles are stored in wp_option ... BRICE AUGUSTYN Web DevelopmentClosed   wpDataTables   Updated June 12, 2019 at 11:45am   2 Most recent comment from Aleksandar Vuković:Hello BRICE.Thank you for your purchase.While tables created with our plugin are ours, we use chart engines from ChartJS, Google Charts and HighCharts. That is default behavior of charts engine, ... Navid007 Conditional FormattingClosed   wpDataTables   Updated June 12, 2019 at 11:25am   2 Most recent comment from Aleksandar Vuković:Hello Navid.If you mean to add conditional formatting between columns, unfortunately that is still not implemented in the plugin's features.Thank you for the suggestion, though - we already have ... Alex Toh TEK can submit picture using subcriber accountClosed   wpDataTables   Updated June 12, 2019 at 10:02am   4 Most recent comment from Aleksandar Vuković:You're welcome.Please feel free to reach out to me if you encounter some issues.Best regards. Alex Toh TEK setting up of tableClosed   wpDataTables   Updated June 12, 2019 at 10:00am   4 Most recent comment from Aleksandar Vuković:You're welcome bidtocart.If you encounter any issues, please feel free to reach out to me, I'll gladly help.Best regards.