As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Tom Clark wpDataTables version 2.5.1Closed   wpDataTables   Updated September 13, 2019 at 3:04pm   2 Most recent comment from Aleksandar Vuković:Hello Tom.Thank you for your purchase. You can download the latest version if you log into our store with the credentials you received in your e-mail when you purchased the plugin, and you can downlo ... legasthenie View of DatabaseClosed   wpDataTables   Updated September 13, 2019 at 9:10am   2 Most recent comment from Aleksandar Vuković:Hello Mario.Thank you for your purchase.When you go into main settings of wpDataTables, you will see "Tablet width".If you set that to be the size of your computer screen, all widths below that will b ... Jon Falcone Just need to freeze a column while I scroll for one of my tablesClosed   wpDataTables   Updated September 13, 2019 at 6:59am   2 Most recent comment from Aleksandar Vuković:Hello Jon.Sorry to disappoint you, but unfortunately something like this is not possible to achieve with the plugin's built in features at the moment, or some simple CSS. Here is a suggestion fr ... Richard Scholtens MYSQL Data retrieval group concat filterClosed   wpDataTables   Updated September 12, 2019 at 7:19am   4 Most recent comment from Aleksandar Vuković:You're welcome RichardGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. dfrank0043 Move the tools buttonsClosed   wpDataTables   Updated September 12, 2019 at 7:19am   6 Most recent comment from Aleksandar Vuković:Hello again dfrank0043.I'm not sure if you managed to fix it, or the issue is present only on your end, but the button is there, and it does work (see attachment).When I clicked on it, it downl ... Philip Hamer Plugin fails to upload to wordpress siteClosed   wpDataTables   Updated September 11, 2019 at 11:18am   2 Most recent comment from Aleksandar Vuković:Hey PhilipSorry for the late response. Please note that our plugin is around 11 MB in size, so if you are not able to upload it through WordPress plugins page, then you may need to increase the follo ... hoa how to update old table by importing data from new data table sourceClosed   wpDataTables   Updated September 10, 2019 at 7:43am   2 Most recent comment from Aleksandar Vuković:Hello hoa.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.If you create a table linked to an Excel file the plugin will b ... withlovingarms Search Functionality Lost With VIEW tables containing 2 CONCAT columnsClosed   wpDataTables   Updated September 9, 2019 at 1:13pm   4 Most recent comment from Aleksandar Vuković:Of course, withlovingarms.Thanks for letting us know about the issues you run into. We always appreciate these things being reported to us. It helps us develop the plugin better.If you have any furthe ... Jeremy Show XX entries does not displayClosed   wpDataTables   Updated September 9, 2019 at 10:47am   2 Most recent comment from Aleksandar Vuković:Hello Jeremy. Thank you for your purchase. You're quite right, and there seems to be a conflict with the bootstrap.js files. We actually have a couple of sliders in wpDataTables settings, where y ... Ladji Upload file using font-end editingClosed   wpDataTables   Updated September 9, 2019 at 8:13am   4 Most recent comment from Aleksandar Vuković:Hello Ladji.Yeah, this is the default behavior of the plugin. You can rename it to something else, if you go to the "Data" tab, set the type to be URL Link, and have it appear as a button. Then you ca ... Von Tyrone C. Kierulf Separate DB connection - Error SavingClosed   wpDataTables   Updated September 6, 2019 at 3:41pm   5 Most recent comment from Aleksandar Vuković:Hi again Von Tyrone C. Kierulf.Understood. Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, ... Marlene This version is available with purchase of full versionClosed   wpDataTables   Updated September 6, 2019 at 11:35am   2 Most recent comment from [deleted]:Hello Marlene, Thank you for your purchase. Note that if you used the Lite version before, you cannot update to the full plugin just by adding the purchase code. The installation files are different ... Willem Lookup TableClosed   wpDataTables   Updated September 5, 2019 at 12:29pm   2 Most recent comment from Aleksandar Vuković:Hello Willem.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can take a look at the Forei ... Joshua Creating TablesClosed   wpDataTables   Updated September 5, 2019 at 11:42am   6 Most recent comment from Aleksandar Vuković:Hey Joshua.That's strange.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient wa ... Marissa Details ReportClosed   wpDataTables   Updated September 5, 2019 at 8:32am   2 Most recent comment from Aleksandar Vuković:Hello Marissa.Thank you for your purchase.To generate reports, though, you would need to purchase our Report Builder add-on. When you do this, you can create a template for the table which is used to ...