We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Brent Remote Data TableClosed   wpDataTables   Updated October 9, 2019 at 11:41am   4 Most recent comment from Aleksandar Vuković:Hi again Brent.I don't believe that, since half of us here use Apple computers. Maybe there was some cache stored, and when it got cleared it started working again.Best regards. SDevRex URL Links Not ShowingClosed   wpDataTables   Updated October 9, 2019 at 11:20am   2 Most recent comment from Aleksandar Vuković:Hello SDevRexPlease tell me how you're adding the URL?It should work normally, out of the box. I cannot suggest much without taking a look at the table.Please provide me a temporary WP-admin logi ... KINGSLEY GAAH conditional formattingClosed   wpDataTables   Updated October 7, 2019 at 7:05am   2 Most recent comment from Aleksandar Vuković:Hello again KINGSLEY GAAH.I am sorry to disappoint you, but unfortunately conditional formatting works only within the same column, and cannot be used between columns or tables.Depending on what you ... KINGSLEY GAAH wordpress table dropdownClosed   wpDataTables   Updated October 7, 2019 at 6:51am   2 Most recent comment from Aleksandar Vuković:Hello KINGSLEY GAAHThank you for your purchase.There is probably a conflict with the bootstrap.js files. Please go to wpDataTables main Settings on your wp-admin page. You'll see Include full ... jerundle Filtered tables aren't reflected when used as source when making chartsClosed   wpDataTables   Updated October 4, 2019 at 8:11pm   6 Most recent comment from Aleksandar Vuković:You're welcome jerundle.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Tony66 shortcodes do not work in sliderClosed   wpDataTables   Updated October 4, 2019 at 2:59pm   3 Most recent comment from Aleksandar Vuković:Hey Tony.Thank you for letting us know.I also thank you for sharing with us that Gutenslider works with wpDataTables. I'll have to test it myself, and see how it works, so I can share the inform ... Ryan Fidler Display additional information when clicking table rowClosed   wpDataTables   Updated October 4, 2019 at 11:39am   2 Most recent comment from Aleksandar Vuković:Hello Ryan.Thank you for your purchase.You can achieve this with enabling the Responsiveness feature.You would also need to add all those columns that will be hidden:Facility ID, Facility Name, Name, ... altainvestimentos CSS IMAGE PROBLEMClosed   wpDataTables   Updated October 3, 2019 at 12:08pm   8 Most recent comment from Aleksandar Vuković:Hey altainvestimentos.There's nothing wrong with what you did. I created a new table, and failed to display the images with dimi GEO LOCATIONClosed   wpDataTables   Updated October 2, 2019 at 10:57am   2 Most recent comment from Aleksandar Vuković:Hello Dimitris.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Gravity Forms integration add-on is working with a wpDataTa ... Andrew Table URL linkClosed   wpDataTables   Updated October 2, 2019 at 7:10am   7 Most recent comment from Aleksandar Vuković:Hello again Andrew.This is actually neither a bug, nor a feature. It is a limitation of the 3rd party HTML5 library we use for table export tools.Images, URL links, e-mail links are currently unsuppor ... Brandon Formula ColumnClosed   wpDataTables   Updated October 1, 2019 at 10:00am   7 Most recent comment from Aleksandar Vuković:Great news, Brandon.Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Ian Add links to images, textClosed   wpDataTables   Updated September 30, 2019 at 11:18am   2 Most recent comment from Aleksandar Vuković:Hello Ian.You can achieve this if you use "string" type columns.For example, to have an image in a cell, which also has a link on it, you'd need to enter this: It will show an image in a cell, ... ThGilabert placeholders issueClosed   wpDataTables   Updated September 30, 2019 at 9:55am   4 Most recent comment from Aleksandar Vuković:Hello again Thierry.Thanks for letting me know.I will forward it to our development team, so they can take a look at it, but I don't know if that would be possible to achieve. You see, that mess ... Von Tyrone C. Kierulf ErrorsClosed   wpDataTables   Updated September 30, 2019 at 8:04am   5 Most recent comment from Aleksandar Vuković:Hello again Von Tyrone C. Kierulf.Good job! Thanks for letting me know.Since those are just notices, and if everything works fine, that is a good workaround.Best regards. altainvestimentos Problem with Data TAbleClosed   wpDataTables   Updated September 30, 2019 at 6:43am   2 Most recent comment from Aleksandar Vuković:Hello altainvestimentos.Thank you for your purchase, and sorry to hear you're having issues.These issues are very rare, but they usually occur when there is a conflict either with the theme curr ...