We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

withlovingarms Search Functionality Lost With VIEW tables containing 2 CONCAT columnsClosed   wpDataTables   Updated September 9, 2019 at 1:13pm   4 Most recent comment from Aleksandar Vuković:Of course, withlovingarms.Thanks for letting us know about the issues you run into. We always appreciate these things being reported to us. It helps us develop the plugin better.If you have any furthe ... Jeremy Show XX entries does not displayClosed   wpDataTables   Updated September 9, 2019 at 10:47am   2 Most recent comment from Aleksandar Vuković:Hello Jeremy. Thank you for your purchase. You're quite right, and there seems to be a conflict with the bootstrap.js files. We actually have a couple of sliders in wpDataTables settings, where y ... Ladji Upload file using font-end editingClosed   wpDataTables   Updated September 9, 2019 at 8:13am   4 Most recent comment from Aleksandar Vuković:Hello Ladji.Yeah, this is the default behavior of the plugin. You can rename it to something else, if you go to the "Data" tab, set the type to be URL Link, and have it appear as a button. Then you ca ... Von Tyrone C. Kierulf Separate DB connection - Error SavingClosed   wpDataTables   Updated September 6, 2019 at 3:41pm   5 Most recent comment from Aleksandar Vuković:Hi again Von Tyrone C. Kierulf.Understood. Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, ... Marlene This version is available with purchase of full versionClosed   wpDataTables   Updated September 6, 2019 at 11:35am   2 Most recent comment from [deleted]:Hello Marlene, Thank you for your purchase. Note that if you used the Lite version before, you cannot update to the full plugin just by adding the purchase code. The installation files are different ... Willem Lookup TableClosed   wpDataTables   Updated September 5, 2019 at 12:29pm   2 Most recent comment from Aleksandar Vuković:Hello Willem.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can take a look at the Forei ... Joshua Creating TablesClosed   wpDataTables   Updated September 5, 2019 at 11:42am   6 Most recent comment from Aleksandar Vuković:Hey Joshua.That's strange.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient wa ... Marissa Details ReportClosed   wpDataTables   Updated September 5, 2019 at 8:32am   2 Most recent comment from Aleksandar Vuković:Hello Marissa.Thank you for your purchase.To generate reports, though, you would need to purchase our Report Builder add-on. When you do this, you can create a template for the table which is used to ... universalgc Multi-Line Charts not sorting/filtering correctlyClosed   wpDataTables   Updated September 5, 2019 at 8:06am   6 Most recent comment from Aleksandar Vuković:You're welcome, universalgc.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. tnconnect Row GroupingClosed   wpDataTables   Updated September 4, 2019 at 1:16pm   4 Most recent comment from Aleksandar Vuković:Hi again tnconnectYeah, I agree, but the issue with it is that server side tables can have millions of rows. So the plugin would have to go through all those rows, and look for the values that would ... kevin von kreijfelt SQLClosed   wpDataTables   Updated September 3, 2019 at 6:40am   2 Most recent comment from Aleksandar Vuković:Hi kevin.Good idea on posting a public ticket about this, there may be someone willing to help.Like I mentioned before - this would be considered custom work, which is not included in the support of ... Brandon Having Columns work togetherClosed   wpDataTables   Updated September 2, 2019 at 1:21pm   5 Most recent comment from Aleksandar Vuković:Hello again Brandon.I am sorry to disappoint you, but unfortunately using Foreign Keys is not possible when you create tables from Gravity Forms. They are available with Formidable Forms, but the tabl ... Wiryono Custom value formatClosed   wpDataTables   Updated September 2, 2019 at 12:16pm   2 Most recent comment from Aleksandar Vuković:Hello Wiryono.Thank you for your purchase.It probably can be done with some custom work, but unfortunately customization requests are not covered with included support of the plugin.I can point you t ... Chris Paterson Edit roll over for filters using 'Material' base skinClosed   wpDataTables   Updated August 30, 2019 at 3:33pm   2 Most recent comment from Aleksandar Vuković:Hello ChrisI believe this could be done with some custom CSS.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as ... jagesso Vertical Axis BugClosed   wpDataTables   Updated August 30, 2019 at 3:17pm   2 Most recent comment from Aleksandar Vuković:Hey jagesso.I apologize for this. There have been a lot of bugs and fixes we focused on, but somehow we missed this.I have just reminded our development team, so they can work on implementing a perman ...