As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Christof Fixed/sticky headersClosed   wpDataTables   Updated September 24, 2019 at 8:32am   2 Most recent comment from Aleksandar Vuković:Hello Christof.Thank you for your purchase.As you already know, unfortunately something like this is not possible with the plugin's built-in features.We do have it planned, but our development t ... Gavin Short code to different tableClosed   wpDataTables   Updated September 24, 2019 at 8:10am   4 Most recent comment from Aleksandar Vuković:Hey Gavin.I understand what you want to do, but unfortunately something like this is not possible with the plugin's built-in features.On front-end, users are able to enter only one row at a time ... Keith Wozniak wpdatatables chartsClosed   wpDataTables   Updated September 23, 2019 at 2:33pm   2 Most recent comment from Aleksandar Vuković:Hello Keith.Thank you for your purchase.There's too much data for that chart height. You would need to increase the chart's height when you're creating the chart, and all labels should ... legasthenie Search with joined TablesClosed   wpDataTables   Updated September 23, 2019 at 11:19am   3 Most recent comment from Aleksandar Vuković:Hello legasthenie.Great troubleshooting. That's exactly what I'd suggest. This is happening sometimes because wpDataTables server has problems parsing the query and building new queries dyna ... Jon Falcone Use Placeholder %Var1% as a filter above tableClosed   wpDataTables   Updated September 23, 2019 at 10:35am   2 Most recent comment from Aleksandar Vuković:Hello Jon.Well, you can use placeholders as a pre-defined filtering value. So, in the query you'd remove the WHERE clause and %VAR1%, and then:1. Go into column settings, navigate to Data tab an ... Simeon Andersson Translating displayed headers etc.Closed   wpDataTables   Updated September 23, 2019 at 5:33am   2 Most recent comment from Aleksandar Vuković:Hello Simeon.I cannot say for sure if WPML will handle dynamic content like column headers, or cells, but we do have a lot of our users work with WPML. Usually I found that they have separate tables ... nunotlopes Merge rowsClosed   wpDataTables   Updated September 19, 2019 at 2:01pm   2 Most recent comment from Aleksandar Vuković:Hello Miguel.Thank you for your purchase.As you can see in our documentation, Row grouping feature is only available for non-server-side tables.These are the tables linked to an existing data sourc ... withlovingarms Foreign Keys on SQL query tables of VIEWClosed   wpDataTables   Updated September 19, 2019 at 8:43am   2 Most recent comment from Aleksandar Vuković:Hello withlovingarmsThank you for reaching out to us, but we are already aware of that issue.Not only that, but you may want to look out for these as well:For MySQL engine we are dynamically adding th ... mack_1000000 Zooming when on mobileClosed   wpDataTables   Updated September 18, 2019 at 1:09pm   8 Most recent comment from Aleksandar Vuković:Hi again mack_1000000.That shouldn't be happening with the edit modal.The issue has been forwarded to our development team, so they can take a look at it, and hopefully fix it for one of our fut ... Von Tyrone C. Kierulf Calculate totalClosed   wpDataTables   Updated September 18, 2019 at 11:30am   4 Most recent comment from Aleksandar Vuković:Hello again Von Tyrone C. Kierulf.The decimal point can be changed in main settings of wpDataTables, under "Number format". I changed it so the decimal separator is a dot, instead of a coma.As for t ... Mike CalculationsClosed   wpDataTables   Updated September 17, 2019 at 2:00pm   3 Most recent comment from Aleksandar Vuković:Hello Mike.Thank you for your purchase, and thanks for letting us know you managed to get it to work.If you have any further questions or issues, please feel free to open a new ticket, and we'll ... Mike Emerich Table DisplayClosed   wpDataTables   Updated September 17, 2019 at 1:47pm   2 Most recent comment from Aleksandar Vuković:Hello Mike.Thank you for your purchase.If I understood you correctly, you'd like to hide some columns, so they'd be displayed when you click on the "+" sign, correct?If that is true, you nee ... don vibbert trying to download wpdatatables.zipClosed   wpDataTables   Updated September 17, 2019 at 11:14am   2 Most recent comment from Aleksandar Vuković:Hello don vibbert.Thank you for your purchase.Both versions of the plugin create the same folder in ../wp-content/plugins - that folder is "wpdatatables".You need to deactivate and delete the Lite ve ... Chip Royce Field with text, image and linkClosed   wpDataTables   Updated September 16, 2019 at 10:07am   7 Most recent comment from Aleksandar Vuković:Hey Chip.Great news! Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. fergalom Possible to record the WP User editing a rowClosed   wpDataTables   Updated September 16, 2019 at 10:01am   4 Most recent comment from Aleksandar Vuković:Hi again fergalom.Yeah, you could use this on an existing MySQL table, you simply need to add the userid column.You can connect the tables using foreign key function, of course.Also, to be able to us ...