We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Trevor Harwood ShortcodesClosed   wpDataTables   Updated August 26, 2019 at 7:48am   2 Most recent comment from Aleksandar Vuković:Hello Trevor.Thank you for your purchase.The shortcodes should work with wpDataTables just like they do outside of it. They all should recover the data dynamically, exactly like [wpdatatable id=1] s ... william crowther Time data fieldClosed   wpDataTables   Updated August 23, 2019 at 12:08pm   6 Most recent comment from Aleksandar Vuković:Hi again william.When it comes to charts, you can manipulate them if you're familiar with wpDataCharts callbacks.  Every chart exposes several options that customize its look and feel. Charts us ... Ben Kaesehagen Mysql query preview has results, created table does notClosed   wpDataTables   Updated August 23, 2019 at 11:59am   6 Most recent comment from Aleksandar Vuković:Hi again Ben.Well when you're creating a table using the query constructor - it has some issues like I mentioned before. It tries to guess what you wanted to query, and even though it came up wi ... Krystle Bug: html bold doesn't workClosed   wpDataTables   Updated August 22, 2019 at 1:26pm   4 Most recent comment from Aleksandar Vuković:Hello James0977.If the solution that worked for Krystle didn't help you, please open a new private ticket, where you'll provide me with a temporary WP-admin login for your site where this ... Jeff Bacon PostgreSQL DB on LinuxClosed   wpDataTables   Updated August 22, 2019 at 8:27am   2 Most recent comment from Aleksandar Vuković:Hello Jeff.One of our customers had an issue with PostgreSQL drivers, and this is what they said they did, to solve the problem:My WordPress has been hosted on AWS with Ubuntu server 18.04 and I was ... Alejandro Flamerich class.wpdatatable.php on line 3604​​Closed   wpDataTables   Updated August 21, 2019 at 10:42am   6 Most recent comment from Aleksandar Vuković:Hello Alejandro.Thanks for sharing that with everyone - greatly appreciated. I'll forward it to one of our developers, so they can take a look.As for this:We have a field (type string) in mysql a ... sahinozyurek See sums of options in a row as graphsClosed   wpDataTables   Updated August 20, 2019 at 1:26pm   4 Most recent comment from Aleksandar Vuković:Hello again sahinozyurek.I'm pretty sure I'm misunderstanding the structure of the table.Before I'm able to provide a valid response, can you please show me what the table looks like, ... BIASOTTO Simon Slow display and searchClosed   wpDataTables   Updated August 19, 2019 at 2:40pm   2 Most recent comment from Aleksandar Vuković:Hello Simon.For a table this big, we do advise either converting to CSV, or even better - creating a database table like you mentioned.That way the table only reads what's currently being displa ... AntonioSedino Editors compatibilityClosed   wpDataTables   Updated August 19, 2019 at 1:29pm   2 Most recent comment from Aleksandar Vuković:Hello Antonio.Thank you for your purchase.I am not familiar with this editor, so I cannot say for sure if it is compatible or not.Unfortunately the issues like conflicts with third party plugins or t ... wiredlisa WPdataTable Site migrationClosed   wpDataTables   Updated August 19, 2019 at 10:30am   2 Most recent comment from Aleksandar Vuković:Hello wiredlisa.When you are moving on live site from local or stage site we can suggest to use Plugin Duplicator. We use it and it's working fine, because it will transfer all the files and a ... R\West Interactive wpDataTables and Relational Post Type ColumnClosed   wpDataTables   Updated August 19, 2019 at 10:27am   9 Most recent comment from Aleksandar Vuković:Hello Taylor.Sorry for the late reply.Our company is located in Serbia and our working time is from 10:00 to 17:00 CET, business days. Please note that the query constructor is not an ultimate query ... ckad1979 Single Cell DataClosed   wpDataTables   Updated August 19, 2019 at 9:32am   4 Most recent comment from Aleksandar Vuković:Hi again ckad1979.Sorry for the late response.I am sorry to disappoint you, but unfortunately accessing the content once a day is not possible with the plugin's built in features. The plugin is ... ryan inline editing on frontend? With sql dataClosed   wpDataTables   Updated August 19, 2019 at 7:46am   4 Most recent comment from Aleksandar Vuković:Hello ryan.Sorry for the late response.I just visited https://stock.engravedrinks.com/ and was able to access inline editing for the table - I just had to double click on a row, and I was able to ... movingwords Dataset with old date column and date filterClosed   wpDataTables   Updated August 16, 2019 at 9:46am   18 Most recent comment from Isidora Markovic:Hi movingwords,I am glad that you found a solution.Large amount of data is related primarily for Highstock charts that is not implemented in our plugin. We didn't implement this because there wa ... Jon Falcone Can't for life of me connect a separate MySQL databaseClosed   wpDataTables   Updated August 15, 2019 at 1:20pm   4 Most recent comment from Isidora Markovic:Hi Jon, Sorry to hear your frustration,But issue that you experienced is not related with our plugin or settings in our plugin. Permissions for accessing to someone database need to be set on databas ...