We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

withlovingarms Disable the Enter Key on formsClosed   wpDataTables   Updated August 15, 2019 at 1:16pm   2 Most recent comment from Isidora Markovic:Hi withlovingarms,Thank you for your purchase.Yes, you can change some code in our plugin. In file wp-content/plugins/wpdatatables/assets/js/wpdatatables/wpdatatables.js areound line 918 you will f ... slompretz how to make foreign key searchableClosed   wpDataTables   Updated August 15, 2019 at 12:49pm   4 Most recent comment from Isidora Markovic:Hi slompretz,Yes for foreign keys columns you need to insert exact the same values to get the results. My suggestion is to remove that global search(turn off Main search option) and to use Filters ab ... James Ashcroft Migration failureClosed   wpDataTables   Updated August 14, 2019 at 11:02am   4 Most recent comment from Miloš Jovanović:Hi James, Glad to hear that.If you have any more questions feel free to open a new ticket, we will gladly help.Best regards. Carlos Silva MySQL query to get product and user IDClosed   wpDataTables   Updated August 13, 2019 at 10:49am   2 Most recent comment from Isidora Markovic:Hi Carlos,Thank you for your purchase.You need to create query where you will pull user id from those tables and then try to use our placeholder %CURRENT_USER_ID% in that query.Please note: Using t ... ckad1979 Adding hyperlinks to columnsClosed   wpDataTables   Updated August 13, 2019 at 10:42am   2 Most recent comment from Isidora Markovic:Hi ckad1979,Thank you for your purchase. Yes because wpdatatables get only visible data from it(which means that link will not be taken) If you what to use URL column in wpdatatables on proper way yo ... pjetson Multiple instances of wpdatatables pluginClosed   wpDataTables   Updated August 13, 2019 at 8:05am   6 Most recent comment from Isidora Markovic:Hi Peter,You are welcome. I am glad that now everything is working fine.  If you have any more issues or questions feel free to open a new ticket, we will gladly help. I’d like to ask you a favor ... rakesh exact filterClosed   wpDataTables   Updated August 12, 2019 at 1:24pm   2 Most recent comment from Isidora Markovic:Hi rakesh,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.When you set exact filter for some column and ... pawcio007 Grouping ColumnClosed   wpDataTables   Updated August 12, 2019 at 12:34pm   8 Most recent comment from Miloš Jovanović:HI pawcio007,Ok I disabled grouping for that column.( attachment) when you enable grouping for the column and if you do not want for that column to be grouped , you should click on the yellow butto ... CWard7 Editor RolesClosed   wpDataTables   Updated August 12, 2019 at 12:30pm   2 Most recent comment from Isidora Markovic:Hi CWard7,Thank you for your purcahse.We are not sure what is going on if is working on some tables and it is not working on particular table. I suppose that is related with settigns of that table.Ca ... Ricardo Mendez Table Tools not workingClosed   wpDataTables   Updated August 9, 2019 at 8:10am   2 Most recent comment from Isidora Markovic:Hi Ricardo,Thank you for your purchase.Sorry for inconvenience,1) Can you please try to update manually plugin, because from your issue there is a change that some files are missing? You can download ... Jeremy Story table not creatingClosed   wpDataTables   Updated August 8, 2019 at 10:47am   2 Most recent comment from Miloš Jovanović:HI Jeremy,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most effi ... Yannis TRIANTAPHYLIDES Need special snippet hookClosed   wpDataTables   Updated August 7, 2019 at 10:50am   2 Most recent comment from Isidora Markovic:Hi Yannis,Thank you for your purchase.I suppose that you create table from SQL query. If that is true then you can use CONCAT function in MySQL. With which you can connect those properties from tab ... Autostopowicz input placeholderClosed   wpDataTables   Updated August 7, 2019 at 10:42am   2 Most recent comment from Isidora Markovic:Hi Autostopowicz,Thank you for your purchase.That is the custom solution. You can check some workaround on this linkhttps://stackoverflow.com/questions/9707021/how-do-i-auto-hide-placeholder-text-upo ... Olive & Lake Connect WPDataTables to MySQL google cloud storageClosed   wpDataTables   Updated August 6, 2019 at 12:00pm   24 Most recent comment from Isidora Markovic:Hi Seb,Aleksandar is on vacation and I will answer you.I am glad that now everything is working fine and that Aleksandar help you to solve this issue. If you have any more issues or questions feel f ... Dean Accessing data from a datatableClosed   wpDataTables   Updated August 2, 2019 at 1:41pm   6 Most recent comment from Aleksandar Vuković:I understand, Dean.Unfortunately that's not how it works.If you have any other issues or questions, though, please feel free to open a new ticket and we'll gladly help.Best regards.