We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

JULIO OQUENDO CONECTION MSSQLClosed   wpDataTables   Updated September 27, 2019 at 1:35pm   2 Most recent comment from Aleksandar Vuković:Hello JULIO.Thank you for your purchase.Our plugin is using PDO_SQLSRV driver. Can you please check do you have installed and enabled PDO extension (pdo_sqlsrv) on your server? If your WordPress is h ... Dele Grouping Not AvailableClosed   wpDataTables   Updated September 27, 2019 at 10:47am   4 Most recent comment from Aleksandar Vuković:Sure thing, DeleIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. UMIT OZAYDIN turkish charactersClosed   wpDataTables   Updated September 30, 2019 at 6:38am   14 Most recent comment from Aleksandar Vuković:Hi again UmitThere's definitely something wrong with the format in the file. I see from its name that it's exported from Table Press, so I guess that is doing something with the characters. ... samtim11 Exporting Tables to a new siteClosed   wpDataTables   Updated September 26, 2019 at 3:52pm   2 Most recent comment from Aleksandar Vuković:Hello samtim11.When you are moving on live site from local or stage site we can suggest using the Duplicator plugin. We use it and it's working fine, because it will transfer all the files and ... Chris Paterson Remember filter settings when visitor retruns to pageClosed   wpDataTables   Updated September 26, 2019 at 2:42pm   4 Most recent comment from Aleksandar Vuković:Hi again Chris.I don't know about any plugins or addons that do that, sorry.Have you maybe thought of opening that URL in a new tab? That way everything they click on will be opened in another b ... tnconnect Reorder RowsClosed   wpDataTables   Updated September 26, 2019 at 1:38pm   2 Most recent comment from Aleksandar Vuković:Hey tnconnectWe tried to develop something like this, but due to the nature of manual tables, having an auto-increment wdt_ID column, and some other issues that were in our way, the feature developmen ... Byron a couple how to feature questionsClosed   wpDataTables   Updated September 25, 2019 at 9:08am   7 Most recent comment from Aleksandar Vuković:Hello again Byron.You should be able to delete them by clicking on a row, then "Delete" above the table.If that doesn't work, you should be able to delete them from the database directly.Best reg ... Alex Georgianna Conditional FilterClosed   wpDataTables   Updated September 24, 2019 at 1:47pm   2 Most recent comment from Aleksandar Vuković:Hello Alex.Thank you for your purchase.Cascade filtering is offered through our paid add-on Powerful Filters.With this add-on you'll also have an option to hide the table before filtering is app ... Christof Fixed/sticky headersClosed   wpDataTables   Updated September 24, 2019 at 8:32am   2 Most recent comment from Aleksandar Vuković:Hello Christof.Thank you for your purchase.As you already know, unfortunately something like this is not possible with the plugin's built-in features.We do have it planned, but our development t ... Gavin Short code to different tableClosed   wpDataTables   Updated September 24, 2019 at 8:10am   4 Most recent comment from Aleksandar Vuković:Hey Gavin.I understand what you want to do, but unfortunately something like this is not possible with the plugin's built-in features.On front-end, users are able to enter only one row at a time ... Keith Wozniak wpdatatables chartsClosed   wpDataTables   Updated September 23, 2019 at 2:33pm   2 Most recent comment from Aleksandar Vuković:Hello Keith.Thank you for your purchase.There's too much data for that chart height. You would need to increase the chart's height when you're creating the chart, and all labels should ... legasthenie Search with joined TablesClosed   wpDataTables   Updated September 23, 2019 at 11:19am   3 Most recent comment from Aleksandar Vuković:Hello legasthenie.Great troubleshooting. That's exactly what I'd suggest. This is happening sometimes because wpDataTables server has problems parsing the query and building new queries dyna ... Jon Falcone Use Placeholder %Var1% as a filter above tableClosed   wpDataTables   Updated September 23, 2019 at 10:35am   2 Most recent comment from Aleksandar Vuković:Hello Jon.Well, you can use placeholders as a pre-defined filtering value. So, in the query you'd remove the WHERE clause and %VAR1%, and then:1. Go into column settings, navigate to Data tab an ... Simeon Andersson Translating displayed headers etc.Closed   wpDataTables   Updated September 23, 2019 at 5:33am   2 Most recent comment from Aleksandar Vuković:Hello Simeon.I cannot say for sure if WPML will handle dynamic content like column headers, or cells, but we do have a lot of our users work with WPML. Usually I found that they have separate tables ... nunotlopes Merge rowsClosed   wpDataTables   Updated September 19, 2019 at 2:01pm   2 Most recent comment from Aleksandar Vuković:Hello Miguel.Thank you for your purchase.As you can see in our documentation, Row grouping feature is only available for non-server-side tables.These are the tables linked to an existing data sourc ...