We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Adriano Profeta Linking user IDClosed   wpDataTables   Updated August 2, 2019 at 1:39pm   4 Most recent comment from Aleksandar Vuković:Hi again Adriano.I can point you to this document, where you can see some of the most popular Membership plugins.I believe you could add certain employees to a certain group using those plugins, an ... Shannon Hamrick Show only logged-in users dataClosed   wpDataTables   Updated August 2, 2019 at 11:47am   2 Most recent comment from Aleksandar Vuković:Hello Shannon.Unfortunately, at the moment - it is sort of a package deal.If you have an SQL table, you can add a WHERE function, so it only displays the data for the currently logged in user.For exam ... Robert Is it possible to display a calculated field in-line?Closed   wpDataTables   Updated August 2, 2019 at 10:33am   2 Most recent comment from Aleksandar Vuković:Hello Robert.There's no way of doing this with plugin's built-in features, but it can be achieved with some CSS.Here's how it used to look on my page:And this is after applying CSS:And ... Randy Reineck Filter Font FormatingClosed   wpDataTables   Updated August 2, 2019 at 8:41am   6 Most recent comment from Aleksandar Vuković:You're welcome, Randy.Glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. Mario Cantalupo wpdatatables_after_frontent_edit_row( $formdata, $rowId, $tableId )Closed   wpDataTables   Updated August 1, 2019 at 1:19pm   4 Most recent comment from Aleksandar Vuković:Hi again Mario.As it is explained in documentation for this action: $formdata is the array of keys and values for editing, so when executed it will return the name of the column and the values of all ... Noel García Tables populated from json not getting updated on page refreshClosed   wpDataTables   Updated August 1, 2019 at 12:33pm   2 Most recent comment from Aleksandar Vuković:Hello Noel.Thank you for your purchase.Just like Milos mentioned there:you must also refresh the page in order to see changesThis goes for back-end, as well as front-end pages. There is no dynamic ref ... samtim11 HTML Not workingClosed   wpDataTables   Updated August 1, 2019 at 7:17am   7 Most recent comment from Aleksandar Vuković:Great news, samtim11.Thanks for letting me know. I'm glad to hear it works good.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Bes ... Michael Support / Question about Column Copy/PasteClosed   wpDataTables   Updated July 31, 2019 at 9:51am   8 Most recent comment from Aleksandar Vuković:HI again Michael.After I opened the file, I was able to generate a table from it using this URL:https://docs.google.com/spreadsheets/d/18T8PpRyOfM19sgF84kM9bT8EU-52oNn9e9Bv2NbOwVE/edit?ts=5d3f99c8#g ... John Howell Hiding empty columns on sort/filterClosed   wpDataTables   Updated July 31, 2019 at 9:33am   4 Most recent comment from Aleksandar Vuković:Thanks for the kind words, John.Us too, honestly. We've got a lot planned for the next few months, so it should be quite interesting in the near future.If you have any further questions or issue ... badun MS SQL Filter, Search and Delete Row does not workClosed   wpDataTables   Updated July 30, 2019 at 7:56am   11 Most recent comment from Aleksandar Vuković:Alright Vad, sorry about asking for the credentials again.1. We have not had any issues with the databases, regardless of if they are saved as dbo or dba, but I will forward it to our developers, so ... Charles W Marshall Where are wpDataTables storedClosed   wpDataTables   Updated July 29, 2019 at 9:44am   2 Most recent comment from Aleksandar Vuković:Hello Charles.Thank you for your purchase.Manual tables are being stored in the database where your WordPress is installed in this format: "wp_wpdatatable_#". The prefix may change, though, depending ... gfnewsitedev Calculated totalsClosed   wpDataTables   Updated July 29, 2019 at 8:21am   13 Most recent comment from Aleksandar Vuković:You're welcome, Zubin.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. mathieu sardou sql queryClosed   wpDataTables   Updated July 26, 2019 at 10:00am   9 Most recent comment from Aleksandar Vuković:Hello again Mathieu.That is great news!Thanks for sharing that with everyone. I will make a personal note, so if someone else reaches out with a similar problem, we may be able to fix it a lot faster. ... Isabelle Date ColumnClosed   wpDataTables   Updated July 26, 2019 at 9:58am   14 Most recent comment from Aleksandar Vuković:Ah, I see Isabelle. Can you please tell me which version of libxml do you use? You should find the libxml version in your php.info file. If the version is less then 2.7.8 In file  wp-content/plu ... BiBox Reinstall v 2.6 and can`t activateClosed   wpDataTables   Updated July 26, 2019 at 9:24am   2 Most recent comment from Aleksandar Vuković:Hello BiBox.Since you bought the plugin through Envato marketplace, you don't actually need the purchase code to activate the license. The "Purchase Code" field is reserved for purchases made th ...