We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

withlovingarms Foreign Keys on SQL query tables of VIEWClosed   wpDataTables   Updated September 19, 2019 at 8:43am   2 Most recent comment from Aleksandar Vuković:Hello withlovingarmsThank you for reaching out to us, but we are already aware of that issue.Not only that, but you may want to look out for these as well:For MySQL engine we are dynamically adding th ... mack_1000000 Zooming when on mobileClosed   wpDataTables   Updated September 18, 2019 at 1:09pm   8 Most recent comment from Aleksandar Vuković:Hi again mack_1000000.That shouldn't be happening with the edit modal.The issue has been forwarded to our development team, so they can take a look at it, and hopefully fix it for one of our fut ... Von Tyrone C. Kierulf Calculate totalClosed   wpDataTables   Updated September 18, 2019 at 11:30am   4 Most recent comment from Aleksandar Vuković:Hello again Von Tyrone C. Kierulf.The decimal point can be changed in main settings of wpDataTables, under "Number format". I changed it so the decimal separator is a dot, instead of a coma.As for t ... Mike CalculationsClosed   wpDataTables   Updated September 17, 2019 at 2:00pm   3 Most recent comment from Aleksandar Vuković:Hello Mike.Thank you for your purchase, and thanks for letting us know you managed to get it to work.If you have any further questions or issues, please feel free to open a new ticket, and we'll ... Mike Emerich Table DisplayClosed   wpDataTables   Updated September 17, 2019 at 1:47pm   2 Most recent comment from Aleksandar Vuković:Hello Mike.Thank you for your purchase.If I understood you correctly, you'd like to hide some columns, so they'd be displayed when you click on the "+" sign, correct?If that is true, you nee ... don vibbert trying to download wpdatatables.zipClosed   wpDataTables   Updated September 17, 2019 at 11:14am   2 Most recent comment from Aleksandar Vuković:Hello don vibbert.Thank you for your purchase.Both versions of the plugin create the same folder in ../wp-content/plugins - that folder is "wpdatatables".You need to deactivate and delete the Lite ve ... Chip Royce Field with text, image and linkClosed   wpDataTables   Updated September 16, 2019 at 10:07am   7 Most recent comment from Aleksandar Vuković:Hey Chip.Great news! Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. fergalom Possible to record the WP User editing a rowClosed   wpDataTables   Updated September 16, 2019 at 10:01am   4 Most recent comment from Aleksandar Vuković:Hi again fergalom.Yeah, you could use this on an existing MySQL table, you simply need to add the userid column.You can connect the tables using foreign key function, of course.Also, to be able to us ... Tom Clark wpDataTables version 2.5.1Closed   wpDataTables   Updated September 13, 2019 at 3:04pm   2 Most recent comment from Aleksandar Vuković:Hello Tom.Thank you for your purchase. You can download the latest version if you log into our store with the credentials you received in your e-mail when you purchased the plugin, and you can downlo ... legasthenie View of DatabaseClosed   wpDataTables   Updated September 13, 2019 at 9:10am   2 Most recent comment from Aleksandar Vuković:Hello Mario.Thank you for your purchase.When you go into main settings of wpDataTables, you will see "Tablet width".If you set that to be the size of your computer screen, all widths below that will b ... Jon Falcone Just need to freeze a column while I scroll for one of my tablesClosed   wpDataTables   Updated September 13, 2019 at 6:59am   2 Most recent comment from Aleksandar Vuković:Hello Jon.Sorry to disappoint you, but unfortunately something like this is not possible to achieve with the plugin's built in features at the moment, or some simple CSS. Here is a suggestion fr ... Richard Scholtens MYSQL Data retrieval group concat filterClosed   wpDataTables   Updated September 12, 2019 at 7:19am   4 Most recent comment from Aleksandar Vuković:You're welcome RichardGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. dfrank0043 Move the tools buttonsClosed   wpDataTables   Updated September 12, 2019 at 7:19am   6 Most recent comment from Aleksandar Vuković:Hello again dfrank0043.I'm not sure if you managed to fix it, or the issue is present only on your end, but the button is there, and it does work (see attachment).When I clicked on it, it downl ... Philip Hamer Plugin fails to upload to wordpress siteClosed   wpDataTables   Updated September 11, 2019 at 11:18am   2 Most recent comment from Aleksandar Vuković:Hey PhilipSorry for the late response. Please note that our plugin is around 11 MB in size, so if you are not able to upload it through WordPress plugins page, then you may need to increase the follo ... hoa how to update old table by importing data from new data table sourceClosed   wpDataTables   Updated September 10, 2019 at 7:43am   2 Most recent comment from Aleksandar Vuković:Hello hoa.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.If you create a table linked to an Excel file the plugin will b ...