We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Srinath Cannot configure created tablesClosed   wpDataTables   Updated July 15, 2019 at 11:51am   7 Most recent comment from Aleksandar Vuković:Hello again Srinath.I logged in successfully this time, but all tables are working on both sites. You were able to fix it with the duplicator plugin?Best regards. Jamie Warnock Change column value on value of other columnClosed   wpDataTables   Updated July 15, 2019 at 8:15am   5 Most recent comment from Aleksandar Vuković:Hey Jamie, great work!You're welcome.Thanks for sharing this, I'm sure someone will have much use of it.If you have any other questions or issues, please feel free to open a new ticket, and ... Jonathan Sharp Chart last entry onlyClosed   wpDataTables   Updated July 12, 2019 at 12:11pm   4 Most recent comment from Aleksandar Vuković:Hello again Jonathan.Thank you for sharing this information with us. It will be of use both to us, and other customers that have similar issues.If you have any issues with the plugin, please feel free ... Trust Hlongwane Refund Request, WpDataTable License not activatingClosed   wpDataTables   Updated July 11, 2019 at 8:59am   2 Most recent comment from Aleksandar Vuković:Hi again Trust.Like I mentioned in the e-mail, and in the other ticket. If you submitted a refund request, it will be approved. I cannot say when exactly, but don't worry about that, it will be ... Trust Hlongwane Cannot install wpdatatabllesClosed   wpDataTables   Updated July 11, 2019 at 8:58am   11 Most recent comment from Aleksandar Vuković:Hi again Trust.Sorry to hear that.If you asked for a refund, you will receive it without a doubt. It is up to the sales team to deal with that, and I don't have an insight into how long it takes ... Omar O'Hara Purchase code won't allow me to update pluginClosed   wpDataTables   Updated July 10, 2019 at 1:57pm   11 Most recent comment from Aleksandar Vuković:Hi again Omar.My suggestion is to update the plugin manually by following these steps: IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don ... Vaclav Force sort on specific columnClosed   wpDataTables   Updated July 9, 2019 at 1:28pm   4 Most recent comment from Aleksandar Vuković:Hi again Vaclav.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built in features.You can create a table using an SQL query, where you woul ... Ivan Jeremic Get the sum of table 1 in table 2Closed   wpDataTables   Updated July 9, 2019 at 12:27pm   10 Most recent comment from Aleksandar Vuković:Pozdrav Ivane.Nažalost, to se ne može postići nekim podešavanjima unutar plugin-a, ali može ako koristite wpDataCharts callbacks.  Svaki chart ima nekoliko opcija pomoću kojih može da se prom ... Roy Trying to transpose rows/columns for radar graph from chart.jsClosed   wpDataTables   Updated July 9, 2019 at 10:47am   9 Most recent comment from Aleksandar Vuković:You're welcome Roy.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. DSWerbeagentur Multi-Sorting by defaultClosed   wpDataTables   Updated July 9, 2019 at 8:53am   4 Most recent comment from Aleksandar Vuković:Hey Ben.Thank you very much for your feedback! I'm sure it will be of use to our customers, as well as myself.We are constantly working on improving the plugin, and we'll try to implement t ... Vaclav Popover column header infoClosed   wpDataTables   Updated July 9, 2019 at 8:19am   8 Most recent comment from Aleksandar Vuković:Hi again Vaclav.Thanks for keeping us posted on this.You can always disable wpDataTables' bootstrap in main settings, and see if it works like that.We have it in our "To-Do" list to create a "Ma ... ssessments Limited number of tables?Closed   wpDataTables   Updated July 9, 2019 at 8:14am   2 Most recent comment from Aleksandar Vuković:Hello ssessments.Thank you for your purchase.There is virtually no limit to the number of tables you can create with wpDataTables. wp_wpdatatables_columns is the database table where the plugin store ... bila2019 install WPdatableClosed   wpDataTables   Updated July 8, 2019 at 11:00am   2 Most recent comment from Aleksandar Vuković:Hello bila2019.Thank you for your purchase.We can assure you that the file doesn't contain any viruses or is malicious in any way.Can you, please, try installing it regularly through WordPress, ... Vaclav URL link - column type - opens the input with domain as prefixClosed   wpDataTables   Updated July 4, 2019 at 1:25pm   2 Most recent comment from Aleksandar Vuković:Hey Vaclav.URL link columns are sensitive in this way.You see, each URL (by definition) has to have http (or https) :// before the actual address, so if you input only www.google.com it will append ... Vaclav Disable front-end editing of a specific columnClosed   wpDataTables   Updated July 4, 2019 at 1:01pm   4 Most recent comment from Aleksandar Vuković:Hi again Vaclav.You're welcome.I'm glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards.