We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Adriano Profeta wptables highchartsClosed   wpDataTables   Updated October 16, 2019 at 11:49am   8 Most recent comment from Aleksandar Vuković:You're welcome, Adriano.Glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Ole Morten Larsen How to Download wpDataTables BasicClosed   wpDataTables   Updated October 15, 2019 at 10:43am   4 Most recent comment from Aleksandar Vuković:Hi again Ole Morten Larsen.I just replied to your other ticket about the same issue.Please check my response, and reply there.Best regards. Alex Gurovich URL LinkClosed   wpDataTables   Updated October 15, 2019 at 8:18am   8 Most recent comment from Aleksandar Vuković:Hi again Alex.We don't seem to understand each other very well. Sorry about that.If you wish to create a link in the column header - that is not possible:Entries inside the table can be links, an ... Adriano Profeta pdf-display in width formatClosed   wpDataTables   Updated October 14, 2019 at 1:55pm   2 Most recent comment from Aleksandar Vuković:Hello again Adriano.This is not possible with the plugin's built-in features, due to the limitations of the 3rd party HTML5 library we're using for the export tools. However, I will tell y ... Isabella Poon FunctionalityClosed   wpDataTables   Updated October 14, 2019 at 11:36am   2 Most recent comment from Aleksandar Vuković:Hello Isabella.Thank you for your interest in our add-on.wpDataTables doesn't have the feature to send e-mails, and Gravity Integration for wpDataTables doesn't do that either. If I understa ... AnnePaine Automatic numbering in a fieldClosed   wpDataTables   Updated October 14, 2019 at 9:13am   2 Most recent comment from Aleksandar Vuković:Hello Anne.Thank you for your purchase.When you're creating a manual table, a wdt_ID column is automatically created, although hidden. It is an auto-increment column, which lists the numbers of r ... Thomas Bartsch SQL-Error at the end of the creation-process/ separate databaseClosed   wpDataTables   Updated October 11, 2019 at 1:55pm   13 Most recent comment from Aleksandar Vuković:You're welcome, Thomas.You too. Best regards. Tony66 set x-axis of bar chartClosed   wpDataTables   Updated October 11, 2019 at 12:22pm   2 Most recent comment from Aleksandar Vuković:Hi Tony66Please tell me which rendering engine are you using, and what does the table look like?As far as I know, only Google charts do this by default, while Highcharts and Charts.js start from 0.Th ... Paul Custom Date FormatsClosed   wpDataTables   Updated October 11, 2019 at 10:28am   2 Most recent comment from Aleksandar Vuković:Hello Paul.Thank you for your purchase.I was unable to find that format. Can you please show me how a specific date would look like?In general settings of wpDataTables, you can change the date format ... RFAWP Tables switching upClosed   wpDataTables   Updated October 10, 2019 at 1:22pm   6 Most recent comment from Aleksandar Vuković:Alright, RFAWP.I'd love to log in and test it out, but as per my previous reply - I cannot log in because access from Serbia has been disabled for your website.Can you please whitelist Serbia, a ... Srinath Fixed HeaderClosed   wpDataTables   Updated October 10, 2019 at 9:47am   2 Most recent comment from Aleksandar Vuković:Hello Srinath.Thanks for letting us know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. lolliweb Placeholders for serialized php arrayClosed   wpDataTables   Updated October 10, 2019 at 9:14am   3 Most recent comment from Aleksandar Vuković:Hey Fabian.Thanks for letting us know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Michel ter Stege Bug in front end editing optionClosed   wpDataTables   Updated October 10, 2019 at 9:04am   3 Most recent comment from Aleksandar Vuković:Not a problem, Michel. Thanks for letting us know. The ticket will close itself after a week, so no need to worry about that. If you have any further questions or issues, please feel free to open a n ... John Paolo Caragdag Table FilteringClosed   wpDataTables   Updated October 10, 2019 at 8:17am   4 Most recent comment from Aleksandar Vuković:Hi again John Paolo Caragdag.You're welcome, glad I could help.That is default behavior of charts engine, but if you need some custom solution you can check in our documentation about wpDataC ... sahinozyurek Generate graph based on number of entriesClosed   wpDataTables   Updated October 9, 2019 at 11:59am   33 Most recent comment from Aleksandar Vuković:Hi again sahinozyurek.You're welcome, glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards.