We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Frank G Kok installing pluginClosed   wpDataTables   Updated July 26, 2019 at 8:25am   2 Most recent comment from Aleksandar Vuković:Hello Frank.Thank you for your purchase.I am not sure how you ended up with the Lite version. If you purchased the plugin some years ago through Envato marketplace, you should still have a lifetime li ... Allen Frontend Edit HookClosed   wpDataTables   Updated July 25, 2019 at 12:59pm   7 Most recent comment from Aleksandar Vuković:Hey Allen!Great news!Thanks for letting me know. I will definitely note that, it may be of use in the future!If you have any further questions or issues, please feel free to open a new ticket, and we& ... RFAWP Word wrapping in headersClosed   wpDataTables   Updated July 25, 2019 at 7:16am   2 Most recent comment from Aleksandar Vuković:Hi again RFAWP.You can try something like this: th.column-undenaturednonbeveragenonfueluse { word-break: break-word !important; width: 10% !important; } That makes the second column look like this:Yo ... RFAWP Scroll barClosed   wpDataTables   Updated July 25, 2019 at 7:11am   2 Most recent comment from Aleksandar Vuković:Hello RFAWP.I am sorry to disappoint you, but unfortunately this cannot be done without changing the code and logic of the plugin.If you were to remove the scroll bar using some CSS or anything as si ... Sam HTML code changed when saving tableClosed   wpDataTables   Updated July 24, 2019 at 9:45am   2 Most recent comment from Aleksandar Vuković:Hi again Sam.I added the same code to a multi-line string cell, and it showed up normally even after I try to edit it.As for the custom class, it does look good, but it doesn't do anything on my ... Svinauh Selectbox displays only 10 itemsClosed   wpDataTables   Updated July 24, 2019 at 8:07am   5 Most recent comment from Aleksandar Vuković:You're welcome, Svinauh.Glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. Christoph Mann filtering "Dropdown" is not workingClosed   wpDataTables   Updated July 23, 2019 at 12:48pm   14 Most recent comment from Aleksandar Vuković:Hi again Christoph.That was my bad. I forgot it was changed with the last update.The file that needed to be changed was wpdatatables/templates/frontend/filter_form.inc.php, around line 30: Filipe Boni Remove clickable imagesClosed   wpDataTables   Updated July 22, 2019 at 9:10am   2 Most recent comment from Aleksandar Vuković:Hello Filipe.Unfortunately, there is no built-in feature that'd help you achieve this, but you will be able to do it with some simple CSS.I presume you have an image column, where all your image ... vmnet Filter Form LabelClosed   wpDataTables   Updated July 22, 2019 at 8:44am   4 Most recent comment from Aleksandar Vuković:Hello again vmnetI am sorry to disappoint you, but unfortunately changing the label changes the text inside the box as well. Currently this is the way the plugin works, and there is no built-in optio ... Thomas XML Data SourceClosed   wpDataTables   Updated July 17, 2019 at 12:56pm   2 Most recent comment from Aleksandar Vuković:Hello Thomas.Thank you for your purchase.When working with XML format please note that wpDataTables presently accepts this, and only this, format of XML (see the example): A single root node with seve ... Vaclav Multiline select box - if specific value selected, forbid othersClosed   wpDataTables   Updated July 17, 2019 at 11:55am   2 Most recent comment from Aleksandar Vuković:Hello Václav.If I understood you correctly - you have a multi-line select box, where you have a pre-defined value. So, when a user adds a new row, they cannot un-select that value, but optionally ad ... hamburg-support Show no table only resultClosed   wpDataTables   Updated July 17, 2019 at 10:26am   4 Most recent comment from Aleksandar Vuković:Hello again David.I see what you mean.In order to do this, you would have to create a PIVOT table, like explained in here:https://stackoverflow.com/questions/13944417/mysql-convert-column-to-row-pivo ... Jose Sherman FilterClosed   wpDataTables   Updated July 16, 2019 at 11:14am   2 Most recent comment from Miloš Jovanović:HI Jose,Thank you for your purchase.Can you please explain me a little more and give me some example/screenshot of what are you trying to acehive so I can give you my suggestion.Best regards. Daniel Creating a fairly simple table problemClosed   wpDataTables   Updated July 16, 2019 at 11:09am   2 Most recent comment from Miloš Jovanović:HI Daniel,Thank you for your purchase.Our plugin requires to have first row in file ( in this case cell A1) populated with something, you can put for example sign " / " in order to properly import t ... TimoC1982 Search Field for a hidden tableClosed   wpDataTables   Updated July 16, 2019 at 10:53am   4 Most recent comment from Miloš Jovanović:Hi Timo,Aleksandar is out of office so I will help you out.My suggestion is to take a look at our Add-on Powerful filters on this page.There you will see the option to hide the table and only display ...