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  Public Ticket #2152934
trying to download wpdatatables.zip
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  • don vibbert started the conversation

    I downloaded free version of wpdata tables.  Then I purchased the full version.  When I followed direction to download the wpdatatables.zip file to my plugins in WordPress, I keep getting error:  

    Destination folder already exists. /home/svibbert13/public_html/imageworkscorporation.com/assets/plugins/wpdatatables/  Plugin installation failed.

  •  2,496
    Aleksandar replied

    Hello don vibbert.

    Thank you for your purchase.

    Both versions of the plugin create the same folder in ../wp-content/plugins - that folder is "wpdatatables".

    You need to deactivate and delete the Lite version of the plugin, and then you can install the full version.

    If you already have some tables which you wouldn't like to lose, my suggestion is to update the plugin manually by following these steps:

    IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don’t want to lose all your tables!

    1. Download zip from our store

    2. Use FTP to open /your_wordpress_folder/wp-content/plugins

    3. Delete existing wpDataTables folder.

    4. Upload previously downloaded wpDataTables folder through FTP to plugins folder (unzip it)

    5. Go to WP-admin panel, open Plugins section.

    6. Deactivate wpDataTables, and then activate it again.

    7. Clear server and browser cache

    IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don’t want to lose all your tables!

    Best regards.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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