We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Dermod Wood Make table background transparentClosed   wpDataTables   Updated August 21, 2020 at 12:09pm   2 Most recent comment from Aleksandar Vuković:Hi again DermodI'm not sure I understand what you mean? Like if the table had a transparent background, so the image behind it is seen, or to place an image as a background of the entire table?U ... Dermod Wood Upgrading from 2.8.3 to 3.0.3Closed   wpDataTables   Updated August 21, 2020 at 12:06pm   2 Most recent comment from Aleksandar Vuković:Hello DermodThere are no issues updating the plugin from 2.8.3 to 3.0.3. The only thing you need to do is purge all cache from your server when you do update the plugin, since 3.0.3 has some stuff ne ... Stig Barrett Can`t update wpDataTableClosed   wpDataTables   Updated August 21, 2020 at 10:13am   2 Most recent comment from Aleksandar Vuković:Hello StigI'm not sure I understand the issue. When you updated wpDataTables to the latest version, you could see everything in front-end, but you cannot access back-end of the site anymore?Or j ... Craig Reade Unable to update wpDataTablesClosed   wpDataTables   Updated August 20, 2020 at 1:45pm   2 Most recent comment from Aleksandar Vuković:Hello CraigThank you for your purchase, and sorry to hear you're having issues with the update.Please double-check if you activated the license in wpDataTables settings/Activation, and if you hav ... mgueret updateClosed   wpDataTables   Updated August 20, 2020 at 11:53am   2 Most recent comment from Aleksandar Vuković:Hello mgueretPlease make sure you're updating wpDataTables to v3.0.3, and after you update both the plugin and WordPress to 5.5 you have to delete cache from your website, and your browser.If yo ... Larry Levine Error 524Closed   wpDataTables   Updated August 20, 2020 at 8:29am   16 Most recent comment from Aleksandar Vuković:Hello LarryI don't know what your custom post types relationships are, so I'm not able to help you get what you need.What you do need to do is create a custom query that will pull the names ... ilia_Anisimov Impossible to use plugin after update to 3.0.3Closed   wpDataTables   Updated August 19, 2020 at 2:29pm   12 Most recent comment from Aleksandar Vuković:Hello ToinettePlease go to wp-content/plugins/wpdatatables/controllers/wdt_functions.php and delete this line: set_site_transient('update_plugins', null); From line 861. Then delete cach ... Kyle Hand Chart JS Comparison ColumnClosed   wpDataTables   Updated August 19, 2020 at 1:27pm   4 Most recent comment from Aleksandar Vuković:Probably, KyleI don't play around with Google charts that much. They don't behave well with other elements on the page, so I try to avoid them as much as possible. brett update loading/updating wheel issues on new versionClosed   wpDataTables   Updated August 19, 2020 at 5:29pm   3 Most recent comment from Aleksandar Vuković:Hi again BrettFor this loading issue in Settings page, please go to wp-content/plugins/wpdatatables/assets/js/wpdatatables/admin/plugin-settings/main.js and on line 683 you will see this: dataType: " ... brett adding custom css through new control panel produces only the spinning wheelClosed   wpDataTables   Updated August 19, 2020 at 1:04pm   2 Most recent comment from Aleksandar Vuković:Hello Brett I noticed this too, so the issue has already been forwarded to our developers. Thanks for your feedback, though! I hope it will be fixed soon. Oswin Kerkhof Presenting dataClosed   wpDataTables   Updated August 19, 2020 at 11:11am   2 Most recent comment from Aleksandar Vuković:Hello OswinThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You may be able to do that with som ... Steve Mordue Google SheetsClosed   wpDataTables   Updated August 19, 2020 at 11:08am   7 Most recent comment from Aleksandar Vuković:Hi again SteveYou can add a Formula Column that would calculate the average per row, if that's what you mean?Then, you would be able to include that column and plot it on a chart. John Deans Updating and also handling of time durationClosed   wpDataTables   Updated August 19, 2020 at 10:45am   2 Most recent comment from Aleksandar Vuković:Hello JohnI responded to the email you sent us last night, so I'll just copy that response here. If you have any other questions, please feel free to ask.If you don't have "Prevent deleting ... brett cell formatting using css classesClosed   wpDataTables   Updated August 19, 2020 at 8:41am   2 Most recent comment from Aleksandar Vuković:Hello BrettWe don't cover stuff not developed by us in our documentation, so you will never find detailed explanations on how to use HTML, CSS, SQL, JS, etc. CSS is something you need to know in ... Andrew Kenth Usage IdentificationClosed   wpDataTables   Updated August 19, 2020 at 6:24am   6 Most recent comment from Aleksandar Vuković:I see Andrew.Maybe you could use a plugin like Shortcodes Finder or some custom work, like mentioned before.I see people trying to do similar stuff on these links:https://wordpress.stackexchange.com ...