We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Vedant Saraf FILTERSClosed   wpDataTables   Updated July 27, 2020 at 1:17pm   2 Most recent comment from Aleksandar Vuković:Hello VedantI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Filters can only be used when the table is present, and they o ... CHRISTOPHER SCOTT callbacksClosed   wpDataTables   Updated July 27, 2020 at 12:10pm   2 Most recent comment from Aleksandar Vuković:Hello ChristopherThank you for your purchase.Unfortunately, for something like this, you would need to utilize wpDataCharts callbacks, like you already did for colors. However, using wpDataChart ca ... Austin Vanraden Sorting DigitsClosed   wpDataTables   Updated July 27, 2020 at 10:35am   6 Most recent comment from Aleksandar Vuković:Hi again AustinUnfortunately, that's something we cannot influence. Basically, float columns can only have one length, so if you set it to have 4 decimal places, 0.008 should come out as 0.0080. ... Vedant Saraf DISPLAYClosed   wpDataTables   Updated July 27, 2020 at 10:10am   2 Most recent comment from Aleksandar Vuković:Hello VedantI'm sorry to disappoint you, but no.You can only show Calculation Functions with a specific shortcode. Our development team is working on creating a single-cell shortcode, but I cann ... Dalton External Database ConnectionClosed   wpDataTables   Updated July 27, 2020 at 10:02am   4 Most recent comment from Aleksandar Vuković:Hi DaltonI'm glad to hear creating a view solved the issue with filtering. However, please note that views can only be editable for one underlying table, if you pass the proper ID.As for the orig ... Julius Fulltext-SearchClosed   wpDataTables   Updated July 27, 2020 at 8:35am   4 Most recent comment from Aleksandar Vuković:Hello JuliusUnfortunately, there's nothing you can do to speed up search inside a filter of a column. A server-side table fetches only those rows needed on the page at the exact moment, so when ... alan the search engine does not workClosed   wpDataTables   Updated July 27, 2020 at 7:21am   4 Most recent comment from Aleksandar Vuković:Hi again AlanThat is correct, with views, SQL Views cannot be edited properly – only one of the underlying tables can be edited if you pass the proper ID.I've created multiple tables with OR f ... Timothy Banks Cannot duplicate table nowClosed   wpDataTables   Updated July 24, 2020 at 1:28pm   8 Most recent comment from Aleksandar Vuković:Hello again TimothyTooltips maybe coming from wpDataTables, but it's not behavior caused by our plugin.Can you clone your website? If yes - I'll ask you to install the Duplicator plugin. I ... Adrianne Stone Date comparisonClosed   wpDataTables   Updated July 24, 2020 at 12:53pm   2 Most recent comment from Aleksandar Vuković:Hello AdrianneThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only use the placeholder ... 2wins Gostaria de fazer um select como o código abaixo, existe alguma forma de fazer pelo plugin WPDataTables?Closed   wpDataTables   Updated July 23, 2020 at 12:27pm   2 Most recent comment from Aleksandar Vuković:Hello 2winsThank you for your purchase.Please be aware that the only support language is English. We do not speak Portuguese, so please translate your future responses.As per our documentation, using ... Rod Chadwick totals format at bottom of tablesClosed   wpDataTables   Updated July 23, 2020 at 11:48am   2 Most recent comment from Aleksandar Vuković:Hello RodAll this can be set in wpDataTables settings:So, you can style the labels the way you want. Ozgur Kaya CURRENT_POST_ID Placeholder usage failure on Set Predefined valueClosed   wpDataTables   Updated July 23, 2020 at 10:44am   3 Most recent comment from Aleksandar Vuković:Hello OzgurThank you for letting us know the issue is resolved.I have forwarded the ticket to our development team for review. Fabien Coutant Editing row with custom validation & hide completely column to userClosed   wpDataTables   Updated July 22, 2020 at 1:46pm   8 Most recent comment from Aleksandar Vuković:Thanks FabienOne of our developers took a look at this, and said he created a task.So, we'll see if there's anything we can do about this, maybe add a hook, or add some changes to our code. ... Andrew Kenth Hide Horizontal Labels on Chart?Closed   wpDataTables   Updated July 22, 2020 at 11:02am   2 Most recent comment from Aleksandar Vuković:Hello AndrewSomething like this is only possible with wpDataCharts callbacks.I don't believe we have any examples like that in our FAQ/Charts section, but please feel free to take a look. The ... jeffrey bernard Connecting to Azure SQLClosed   wpDataTables   Updated July 22, 2020 at 7:02am   5 Most recent comment from Aleksandar Vuković:Hi again JeffreyGood news, thank you for letting us know. I will save your reply in case anyone else has issues connecting to Azure MySQL.