We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Leo Display filtered chart without tableClosed   wpDataTables   Updated September 3, 2020 at 6:52am   2 Most recent comment from Aleksandar Vuković:Hello again LeoIf you want the charts to follow table filtering, then both the page and the chart need to be displayed on the same page. Also, for the filters to be shown, the table must be present as ... Leo Advanced filtering is not workingClosed   wpDataTables   Updated September 3, 2020 at 6:50am   8 Most recent comment from Aleksandar Vuković:I'm glad to hear that, LeoIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. rafaelrook Filter with current user loginClosed   wpDataTables   Updated September 2, 2020 at 12:58pm   4 Most recent comment from Aleksandar Vuković:Hi again rafaelrookThis issue will always follow until you have at least one entry with the admin account.The query cannot be completed if you add a condition like:SELECT * FROM myTableWHERE userID =� ... juan error al mostrar las tablas en mi wordpress no corganClosed   wpDataTables   Updated September 2, 2020 at 12:54pm   2 Most recent comment from Aleksandar Vuković:Hello juanThank you for your purchase.Please note that we don't speak Spanish, so please translate your future responses.If I understood correctly, you installed the plugin, and created tables, ... Александр Кравчук [wpdatatable id=31]Closed   wpDataTables   Updated September 2, 2020 at 10:24am   11 Most recent comment from Aleksandar Vuković:Alright, АлександрI responded to your email, so we will see what's going on when you inspect the page. Khalid Altolah Disabling a fieldClosed   wpDataTables   Updated September 2, 2020 at 10:21am   2 Most recent comment from Aleksandar Vuković:Hello KhalidThank you for your purchase.If you add a predefined value, you can't disable editing.What you need to do here is to hide that column from being edited in front-end with some custom CS ... Heather Wicksted Editing Filter in HeaderClosed   wpDataTables   Updated September 1, 2020 at 2:03pm   5 Most recent comment from Aleksandar Vuković:You're welcome, HeatherIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. CHASSASGNAC Disble all in filterClosed   wpDataTables   Updated September 1, 2020 at 11:54am   2 Most recent comment from Aleksandar Vuković:Hello there Please note that we do not speak French, and the only supported language is English, so please translate your future responses. To remove "All" from "Default Rows Per Page" in the Display ... Lance Redgrave Data is not visible to logged in userClosed   wpDataTables   Updated September 1, 2020 at 10:42am   5 Most recent comment from Aleksandar Vuković:If you see the column in the drop-down, it should be enough.However, using a query like this may cause some issues.Please prepare a MySQL view (a stored query), which will return the data that you ... Miriam Multiple tabsClosed   wpDataTables   Updated September 1, 2020 at 8:01am   2 Most recent comment from Aleksandar Vuković:Hello MiriamThank you for your purchase.Unfortunately, only the first sheet (tab) will be pulled from Excel files.You would either need to create separate Excel files for every tab, or copy all data i ... Norm Sash Documentation for methods and functionsClosed   wpDataTables   Updated August 31, 2020 at 2:38pm   2 Most recent comment from Aleksandar Vuković:Hi again NormAt the moment we don't have any documentation on how you can get wpDataTable objects, but you can use $wpDataTable = WPDataTable::loadWpDataTable($tableId); Norm Sash Exporting of setup informationClosed   wpDataTables   Updated August 31, 2020 at 2:36pm   2 Most recent comment from Aleksandar Vuković:Hello again NormWe don't have anything like this at the moment, but we do plan to develop it at some point in the future. Sebastien Perron advanced filterClosed   wpDataTables   Updated August 31, 2020 at 2:35pm   2 Most recent comment from Aleksandar Vuković:Hello SebastienNot sure I understand what you're trying to achieve. When you enter the value in your custom filter, do you want to filter, or update the table, or something else?Please check out ... Norm Sash Formatting a column as a linkClosed   wpDataTables   Updated August 31, 2020 at 2:31pm   5 Most recent comment from Aleksandar Vuković:Hi again NormYes, wpdatatables_filter_cell_output returns a formatted link. We don't have a filter, but you could use the object$wpDataTable = $wpDataTable = WPDataTable::loadWpDataTable($tableId ... Juan Carlos Neufeld Impossible to Edit Table from ExcelClosed   wpDataTables   Updated August 31, 2020 at 10:44am   6 Most recent comment from Aleksandar Vuković:Hello Juan CarlosIt closes itself after a week of no-replies, but I'll close this one manually.