We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Robin Ball Input data source typeClosed   wpDataTables   Updated September 9, 2020 at 9:14am   4 Most recent comment from Aleksandar Vuković:You're welcome, RobinIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Matt Images in ColumnsClosed   wpDataTables   Updated September 8, 2020 at 8:09am   2 Most recent comment from Aleksandar Vuković:Hello MattThank you for your purchase.How is the main table created? The images can't be pulled in from another table using foreign keys, unfortunately, so you would probably need to enter the i ... Cecille Thompson Auto-Populating FieldsClosed   wpDataTables   Updated September 8, 2020 at 7:57am   2 Most recent comment from Aleksandar Vuković:Hello CecilleThank you for your purchase.For the username, you can use our placeholder %CURRENT_USER_LOGIN% as a predefined value for the column, but if you hit "Apply and add new", that predefined v ... Mark Stanton Format numbers in wpdatatablesClosed   wpDataTables   Updated September 8, 2020 at 6:50am   2 Most recent comment from Aleksandar Vuković:Hello MarkYou can use conditional formatting and create a rule so all numbers which are below 0 are in red, but there's no way to add parentheses around them. Magdy Table widthClosed   wpDataTables   Updated September 7, 2020 at 11:34am   4 Most recent comment from Aleksandar Vuković:Hello again MagdyI got the file, and was able to create a table with 22 columns from it.You have around 10 columns that don't have any headers:Headers are mandatory when importing a file, since ... Piotr Kowalski First column with checkboxes for custom bulk actionsClosed   wpDataTables   Updated September 7, 2020 at 11:03am   2 Most recent comment from Aleksandar Vuković:Hello PiotrI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.None of our add-ons provides this functionality either, so this ... Scott Donnell Conditional LogicClosed   wpDataTables   Updated September 6, 2020 at 10:52am   10 Most recent comment from Aleksandar Vuković:Thanks for your feedback Scott.I will forward it to our development team. Mark Stanton mysql queryClosed   wpDataTables   Updated September 4, 2020 at 1:30pm   13 Most recent comment from Aleksandar Vuković:Hi MarkI'm glad to hear that.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. David Change the header size & color of 1 specific tableClosed   wpDataTables   Updated September 4, 2020 at 12:16pm   2 Most recent comment from Aleksandar Vuković:Hello DavidThat can be done with some custom CSS. You can add a custom CSS class (for example "textclass") in that column's settings, and then change the color with something like this: .wpDataT ... David Kite "WITH not implemented" Can't run queryClosed   wpDataTables   Updated September 4, 2020 at 9:49am   2 Most recent comment from Aleksandar Vuković:Hello DavidThank you for your purchase.Our logic is based on a PHP SQL parser which has full support for the SQL dialect for the following statement types SELECT, INSERT, UPDATE, DELETE, REPLACE, RENA ... Claire Richards Editable Form TablesClosed   wpDataTables   Updated September 3, 2020 at 1:26pm   7 Most recent comment from Aleksandar Vuković:Hi again ClaireI suppose you're using a screen with width lower than 1600px, since the last button (Update Billing Data) is cut-off:You can scroll horizontally through that page, and you will see ... Hugo Leblanc-Dufour Table displayClosed   wpDataTables   Updated September 3, 2020 at 12:20pm   2 Most recent comment from Aleksandar Vuković:Hello HugowpDataTables is a WYSIWYG (What You See Is What You Get) concept based plugin. This means that the table should look the same both in back-end and in front-end. If your front-end table look ... Dave HTML EditorClosed   wpDataTables   Updated September 3, 2020 at 10:58am   3 Most recent comment from Aleksandar Vuković:Hello DaveI'm glad to hear the issue was eventually resolved.May I ask, what do you mean by this "looks like you are not supporting this product anymore"? Andrew Nelson mysqlClosed   wpDataTables   Updated September 3, 2020 at 9:08am   2 Most recent comment from Aleksandar Vuković:Hello AndrewMySQL query constructor is not an ‘ultimate generator’, it should be treated as helper for constructing a suggestion of a query, by trying to ‘guess’ what you want. We are constant ... Greg Text WrappingClosed   wpDataTables   Updated September 3, 2020 at 6:55am   2 Most recent comment from Aleksandar Vuković:Hello GregIf you need the table to wrap text, you need to disable the "Scrollable" option and enable "Limit Table Width" in Display settings above the table. When you do that, you will see a new optio ...