We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Manny Attachment UploadClosed   wpDataTables   Updated September 14, 2020 at 1:25pm   5 Most recent comment from Aleksandar Vuković:Hi again MannyI just heard back from our lead developer, and unfortunately, something like this is not possible. Andrew Kenth High Charts Font SizeClosed   wpDataTables   Updated September 14, 2020 at 8:37am   4 Most recent comment from Aleksandar Vuković:Hi again AndrewI can't say for sure, as I haven't changed the font size of charts using the callbacks.Maybe you can try with something like this: jQuery(window).on('load', func ... Emma Foden copy of receiptClosed   wpDataTables   Updated September 11, 2020 at 10:49am   4 Most recent comment from Aleksandar Vuković:You're welcome, EmmaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marian Harris Hidden Columns Showing up in Search and in Columns DropDownClosed   wpDataTables   Updated September 11, 2020 at 10:28am   2 Most recent comment from Aleksandar Vuković:Helo MarianThank you for your purchase.1. The only way to hide the hidden columns would be with custom CSS - removing them from that list. The Column List button is there exactly for that reason - to ... Greg Reinecke Table won't createClosed   wpDataTables   Updated September 11, 2020 at 8:31am   4 Most recent comment from Aleksandar Vuković:Hi again GregThat's good news, I'm glad to hear the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Bill Hodskins update WPdatatablesClosed   wpDataTables   Updated September 10, 2020 at 9:19pm   5 Most recent comment from Aleksandar Vuković:You're welcome, BillGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Александр Кравчук updateClosed   wpDataTables   Updated September 10, 2020 at 9:19pm   4 Most recent comment from Aleksandar Vuković:You're welcome, АлександрIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marian Harris SQL Table losing conditional formattingClosed   wpDataTables   Updated September 10, 2020 at 8:13pm   2 Most recent comment from Aleksandar Vuković:Hello MarianConditional formatting is one of the settings, that are saved in the database tables wp_wpdatatables_columns and wp_wpdatatables. Since SQL query tables are basically tables linked to an ... Marina Number format settingsClosed   wpDataTables   Updated September 10, 2020 at 1:44pm   7 Most recent comment from Aleksandar Vuković:Hello MarinaIt seems that the CSV separator you have is a semi-colon ( ; ), not a comma ( , ), so all you need to do is go to wpDataTables settings, and change it to a semi-colon:Save the settings, ... Srikanth Meenakshi Float columnClosed   wpDataTables   Updated September 10, 2020 at 12:07pm   3 Most recent comment from Aleksandar Vuković:Hello again SrikanthThank you for letting us know you were able to resolve this as well. And thanks for sharing what caused it.I would like to sincerely apologize for the delayed response as we have b ... Uriahs Export table configClosed   wpDataTables   Updated September 10, 2020 at 9:00am   2 Most recent comment from Aleksandar Vuković:Hello TheLoneDevWhen you are moving to the live site from local or stage site we can suggest using the Duplicator plugin. We use it and it's working fine, because it will transfer all the files ... Dave Activation/SettingsClosed   wpDataTables   Updated September 10, 2020 at 8:43am   2 Most recent comment from Aleksandar Vuković:Hello DaveI'm glad to hear the issue is resolved. There was an issue in v3.0.3, but it has been resolved with v3.0.4 Joshua Critical Error after upgradeClosed   wpDataTables   Updated September 10, 2020 at 8:39am   11 Most recent comment from Aleksandar Vuković:I'm glad to hear that, BabkenIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Huon defaults settingsClosed   wpDataTables   Updated September 10, 2020 at 6:35am   3 Most recent comment from Aleksandar Vuković:Hello HuonIf you mean - can you set these settings, so they apply to all new tables - unfortunately, no. You need to configure each new table separately. Sharon Forsyth Table not displaying correctlyClosed   wpDataTables   Updated September 9, 2020 at 10:45am   2 Most recent comment from Aleksandar Vuković:Hello SharonThank you for your purchase.Like mentioned in our documentation about Google Spreadsheet tables:Formatting applied in the original file (font families, color, size, fill color, etc.) will ...