We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Александр Кравчук таблицы перестали работать, сайт рухнулClosed   wpDataTables   Updated August 26, 2020 at 1:44pm   2 Most recent comment from Aleksandar Vuković:Hello again АлександрLike mentioned in my previous ticket, we don't speak Russian, so please translate your further responses.Did you maybe update WordPress to 5.5? If you did, wpDataTa ... Marian Harris Character Limit in String CellsClosed   wpDataTables   Updated August 25, 2020 at 12:21pm   4 Most recent comment from Aleksandar Vuković:You're welcome, MarianIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. fwitocoske Table font size problemClosed   wpDataTables   Updated August 25, 2020 at 11:26am   4 Most recent comment from Aleksandar Vuković:Glad to hear you got it to work, fwitocoskeIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Hans Keutgen PHP Warning: “continue” targetingClosed   wpDataTables   Updated August 25, 2020 at 9:57am   2 Most recent comment from Aleksandar Vuković:Hello HansPlease delete cache from your server. PHPSQLParser folder doesn't exist in wpDataTables 3.0.3:It is now located in wp-content/plugins/wpdatatables/lib/greenlion/php-sql-parser/src/PHPS ... Dirk Enders Connecting a MySql DatabaseClosed   wpDataTables   Updated August 25, 2020 at 8:50am   7 Most recent comment from Aleksandar Vuković:Hello DirkSorry to hear that, but of course I can understand.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navi ... Marco Martelletti conditional formattingClosed   wpDataTables   Updated August 24, 2020 at 8:46pm   2 Most recent comment from Aleksandar Vuković:Hello MarcoThank you for your purchase.Unfortunately, you can only use the placeholders seen below the calendar here:However, all those placeholders can be used only to match the values, so no "If val ... Tommy Brooks Edit Button TextClosed   wpDataTables   Updated August 24, 2020 at 8:15pm   3 Most recent comment from Aleksandar Vuković:Hello TommyThank you for your purchase.You can change "Edit" in wp-content/plugins/wpdatatables/source/class.wpdatatable.php, around line 3430.As for "Details", you can change it in wp-content/plugi ... Lori Gregor multiple values for a single parameter in a query stringClosed   wpDataTables   Updated August 24, 2020 at 2:16pm   4 Most recent comment from Isidora Markovic:You are welcome. If you have any other issue or question please open new ticket, and we help you out. I’d like to ask you a favor. Would you mind taking a few minutes to write a review for us, plea ... Robert Steller Display issueClosed   wpDataTables   Updated August 24, 2020 at 12:31pm   6 Most recent comment from Aleksandar Vuković:You're welcome, RobertIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Rochelle test Victor caching issueClosed   wpDataTables   Updated August 24, 2020 at 12:12pm   2 Most recent comment from Aleksandar Vuković:Hello RochelleAs soon as you add new data to the source file, and refresh the page where you see your wpDataTable, it should be visible.Caching may be the issue, but it shouldn't be happening. Th ... Erica Michelsson Help with mySQLClosed   wpDataTables   Updated August 24, 2020 at 10:37am   2 Most recent comment from Aleksandar Vuković:Hello EricaI can't see any tables on that page:If you have a manual table, you can see its database name in the "Editing" tab above the table:You can see the columns' default headers in col ... Leo Display same chart multiple timesClosed   wpDataTables   Updated August 24, 2020 at 8:39am   2 Most recent comment from Aleksandar Vuković:Hello LeoYou can't display the same chart multiple times since it has the same shortcode.You would need to duplicate the chart and then use different copies on the page. Leo Get record by clicking on rowClosed   wpDataTables   Updated August 24, 2020 at 8:38am   2 Most recent comment from Aleksandar Vuković:Hello LeoThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features and it has to be done as custom work, ... Rene Stäblein Google Gauge Chart max.Closed   wpDataTables   Updated August 24, 2020 at 8:28am   2 Most recent comment from Aleksandar Vuković:Hello RenéThank you for your purchase.That is default behavior of charts engine, but if you need some custom solution you can check in our documentation about wpDataCharts callbacks.  Every chart ... Joanne Masterson Styling selected valuesClosed   wpDataTables   Updated August 21, 2020 at 2:02pm   3 Most recent comment from Aleksandar Vuković:Hello Joanne Thank you for letting us know the issue has been resolved. I suppose it was a conflict with something else (another plugin or the theme you have installed), that is causing this behavior.