As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

brett bugs in latest version while running wp 5.5Closed   wpDataTables   Updated August 17, 2020 at 10:07am   2 Most recent comment from Aleksandar Vuković:Hello BrettDid this all work prior to 5.5?If yes, have you deleted cache from your website? I couldn't replicate the issue on my end.Can you please try that, and if it doesn't work, provide ... Nikhil P Pie Chart issue on mobile resolutionClosed   wpDataTables   Updated August 17, 2020 at 9:22am   2 Most recent comment from Aleksandar Vuković:Hello NikhilThe issue here is that the chart engine cannot plot all labels on small screens. It's not coming from wpDataTables, but is instead how the chart engine works.You would need to add a  ... Marcus Mueller Bug Report - "Apply and add New"Closed   wpDataTables   Updated August 16, 2020 at 7:03pm   2 Most recent comment from Aleksandar Vuković:Thank you for reporting that to us, MarcusHowever, our developers are already aware of the issue and they will be working on resolving it for one of our future versions. Sarah add a new entry buttonClosed   wpDataTables   Updated August 14, 2020 at 8:52pm   4 Most recent comment from Aleksandar Vuković:You're welcome SarahIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Alejandro Flamerich Date picker issueClosed   wpDataTables   Updated August 14, 2020 at 8:50pm   4 Most recent comment from Aleksandar Vuković:Alright, AlejandroCan you please tell me which table ID this is, and then provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside ... Kelly Lerbekmo Tables no longer workingClosed   wpDataTables   Updated August 14, 2020 at 8:25pm   2 Most recent comment from Aleksandar Vuković:Hi KellySorry for the late responseI'm glad to hear the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ken Johnson wordpressdatatable update to 3.0Closed   wpDataTables   Updated August 14, 2020 at 7:58pm   2 Most recent comment from Aleksandar Vuković:Hello KenThank you for your purchase.The new version is 3.0.3, and it includes compatibility fixes with WordPress 5.5.You can see what's new in our change log.I'll forward your suggestion t ... Craig Paxson Loading ACFClosed   wpDataTables   Updated August 14, 2020 at 2:20pm   2 Most recent comment from Aleksandar Vuković:Hello CraigTo do that, you would need to create a custom SQL Query and create an SQL query based table. If you're not that good with SQL, you can try using our query constructor, but it should ... Florian Rave Number FilteringClosed   wpDataTables   Updated August 14, 2020 at 1:08pm   4 Most recent comment from Aleksandar Vuković:Great news, FlorianThanks for letting me know.If I'm not mistaken, that's a separate DB you've been using, right? Terrence default column value during 'New entry'Closed   wpDataTables   Updated August 14, 2020 at 11:30am   6 Most recent comment from Aleksandar Vuković:Hi again TerrenceYeah, if the classname is an editable field, it will appear in the edit modal. The only thing I can do here is find the CSS code behind it, and provide you that CSS, so you can hide ... Adam Gogo How to access table hook for change event on table selected rowClosed   wpDataTables   Updated August 12, 2020 at 10:34pm   6 Most recent comment from Aleksandar Vuković:I'm glad to hear that, AdamIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Dalton ChangelogsClosed   wpDataTables   Updated August 12, 2020 at 10:24pm   4 Most recent comment from Aleksandar Vuković:You're welcome, DaltonIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Scott Donnell Updating pluginClosed   wpDataTables   Updated August 12, 2020 at 7:41pm   2 Most recent comment from Aleksandar Vuković:Hello Scott.If you entered the purchase code in Amelia settings/Activation, you should see the auto-update offered in your Plugins settings, so you simply need to click on "Update now" and update the ... Adrian Ghio TranslationClosed   wpDataTables   Updated August 12, 2020 at 6:45pm   17 Most recent comment from Aleksandar Vuković:Hello again AdrianYou probably missed something when you reapplied the changes.Like I said, this isn't something wpDataTables is capable of doing with the built-in features, and after each upda ... ess (they/them) jaraha Multiselect menuClosed   wpDataTables   Updated August 12, 2020 at 6:40pm   23 Most recent comment from Aleksandar Vuković:Great news EssI'm glad this is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.