We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andrew Kenth Large Number of Rows ReturnedClosed   wpDataTables   Updated August 1, 2020 at 11:34am   21 Most recent comment from Aleksandar Vuković:Hello again AndrewYou're correct, it's because of the query. The parser is not able to parse it since it's too complicated.You should try to create a MySQL view, which would hold the q ... Piotr Kowalski Standalone editorClosed   wpDataTables   Updated July 31, 2020 at 9:04am   4 Most recent comment from Aleksandar Vuković:You're welcome, PiotrIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. John J Kirker Calendar From/To Date SelectionClosed   wpDataTables   Updated July 30, 2020 at 2:14pm   2 Most recent comment from Aleksandar Vuković:Hello John I see this is a duplicate ticket, so it will be closed. You can check my reply on the other ticket: https://tmsplugins.ticksy.com/ticket/2488628/Please refer from asking the same question ... John J Kirker Default Predefined From and To DateClosed   wpDataTables   Updated July 30, 2020 at 2:13pm   2 Most recent comment from Aleksandar Vuković:Hello JohnI see this is a duplicate ticket, so it will be closed.You can check my reply on the other ticket:https://tmsplugins.ticksy.com/ticket/2488628/ jeffrey bernard Filter Table & button actionClosed   wpDataTables   Updated July 30, 2020 at 11:41am   4 Most recent comment from Aleksandar Vuković:Hi again jeffreyI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It probably can be done with some custom work, but our dev ... Tony Bibby Premium install not workingClosed   wpDataTables   Updated July 30, 2020 at 10:12am   2 Most recent comment from Aleksandar Vuković:Hi again TonyI apologize for the late responses. Like mentioned in your private ticket, Due to an increased amount of tickets coming in, our response times are longer than usual.The issue has been r ... Kyle Hand Warning: Invalid argument supplied for foreach() in /code/wp-content/plugins/wpdatatables/source/class.wpdatacolumn.php on line 813Closed   wpDataTables   Updated July 30, 2020 at 7:42am   4 Most recent comment from Aleksandar Vuković:You're welcome again, KyleIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Markus Berg Hide table but keep search function for ChartClosed   wpDataTables   Updated July 29, 2020 at 1:10pm   4 Most recent comment from Aleksandar Vuković:You're welcome MarkusIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Laura Vargas Nombre de las tablasClosed   wpDataTables   Updated July 29, 2020 at 8:21am   2 Most recent comment from Aleksandar Vuković:Hello LauraThank you for your purchase.Please note that we do not speak Spanish, so please translate your future responses.The database name of the table you see in the Edit tab above the table is not ... ess (they/them) jaraha Filters not workingClosed   wpDataTables   Updated July 29, 2020 at 7:36am   2 Most recent comment from Aleksandar Vuković:Hello sjarahaThank you for your purchase.Is this table maybe created from an SQL query? If it is, please show me the query.From version 2.3 we've implemented a feature that you can use multiple ... Roy Haverkotte Activation goneClosed   wpDataTables   Updated July 28, 2020 at 2:06pm   7 Most recent comment from Aleksandar Vuković:Thank you for trying to get more info, RoyThe other customer resolved the issue by disabling Cloudflare on the pages where Amelia is on, so for now we can consider this resolved.If they do answer, pl ... amr charts erroeClosed   wpDataTables   Updated July 28, 2020 at 2:05pm   6 Most recent comment from Aleksandar Vuković:You're welcome amrUnfortunately, that's not something we can change. You can only use one string-type column when creating a chart. You either need to restructure the table, or convert your ... Jeffrey How many times has logged-in customer booked with the current providerClosed   wpDataTables   Updated July 28, 2020 at 9:40am   2 Most recent comment from Aleksandar Vuković:Hello JeffreyYou should probably do that through the query. Probably using the COUNT() function in the query itself to get the data calculated directly from the database. Marian Harris Align Search field and Columns buttonClosed   wpDataTables   Updated July 27, 2020 at 1:41pm   5 Most recent comment from Aleksandar Vuković:Hi again MarianUnfortunately I can't see anything on that page:I don't believe I'll be able to see a preview without admin-access, so could you please create a public page I can acce ... Andrew Nelson ChartsClosed   wpDataTables   Updated July 27, 2020 at 1:25pm   2 Most recent comment from Aleksandar Vuković:Hello AndrewI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You could only create a new SQL Query based table, that would ...