We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Luke Willoughby Creating a chartClosed   wpDataTables   Updated October 2, 2020 at 10:25am   2 Most recent comment from Aleksandar Vuković:Hello LukeThank you for your purchase.Chart engines don't allow more than one string-type columns, like that message says.So, you can add one string column, while all other columns need to be int ... Samuel LIu Table does not workClosed   wpDataTables   Updated October 1, 2020 at 1:43pm   6 Most recent comment from Aleksandar Vuković:Hello SamuelI'm sorry, but I can't replicate the issue on my end:Can you inspect that page (F12), and go to the Network tab. Refresh the page, and see if you have any network responses in re ... Viswa wpDataTables could not connect to mssql server. mssql said: There was a problem with your SQL connection - could not find driverClosed   wpDataTables   Updated October 1, 2020 at 12:10pm   2 Most recent comment from Aleksandar Vuković:Hello Viswa Can you please check if you have the following drivers installed, and activated? You don't really need "firebird", but the others need to be installed and activated in order to use ex ... Viswa How do i enable premium features in the installed plug-inClosed   wpDataTables   Updated October 1, 2020 at 11:40am   2 Most recent comment from Aleksandar Vuković:Hello ViswaThank you for your purchase.Unfortunately, you cannot just enter the purchase code and update Lite to the full version like that. The Lite version needs to be deactivated/deleted, and the f ... Ben Ward Excel Like Front End Multiple per PageClosed   wpDataTables   Updated October 1, 2020 at 9:56am   8 Most recent comment from Aleksandar Vuković:You're welcome, BenIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Chris Transfer plugin to new domainClosed   wpDataTables   Updated September 30, 2020 at 12:36pm   4 Most recent comment from Aleksandar Vuković:Oh, I see, ChrisWell, if you don't need to move the actual data from the plugin (tables, settings and charts), you can simply deactivate the license in wpDataTables settings/Activation on this s ... Ben Ward Front-end in-line editing on SafariClosed   wpDataTables   Updated September 29, 2020 at 12:51pm   8 Most recent comment from Aleksandar Vuković:You're welcome, BenIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Rodrigo SQLSRV search always return No matching records foundClosed   wpDataTables   Updated September 29, 2020 at 12:44pm   6 Most recent comment from Aleksandar Vuković:I can't say without taking a look, ManuelPlease provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the ... Kim Kaiser Table from php arrayClosed   wpDataTables   Updated September 29, 2020 at 12:24pm   4 Most recent comment from Aleksandar Vuković:Awesome news, Kim!Thank you for your support.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Bogdan The table inherits the site theme despite me turning off the inherit optionClosed   wpDataTables   Updated September 29, 2020 at 10:15am   4 Most recent comment from Aleksandar Vuković:Nema na čemu Prima Patrianto wpDataTable cant create table with Google Spreadsheet?Closed   wpDataTables   Updated September 29, 2020 at 10:15am   6 Most recent comment from Aleksandar Vuković:But this does solve the issue, Prima:As you can see, I have no issues creating a table using that URL, and there are no bugs in the plugin.You can't add a new link to an existing table, though. ... Richard google spreadsheet to tableClosed   wpDataTables   Updated September 29, 2020 at 8:15am   2 Most recent comment from Aleksandar Vuković:Hello RichardThank you for your purchase.Can you please share that spreadsheet with me, so I can take a look?You can share it with [email protected], and reply to this ticket, and ... Andrew Nelson Rows duplicating in tableClosed   wpDataTables   Updated September 29, 2020 at 7:27am   4 Most recent comment from Aleksandar Vuković:Thank you for the feedback, AndrewI'm glad to hear the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Srikanth Meenakshi Shortcode causing fatal errorClosed   wpDataTables   Updated September 28, 2020 at 1:04pm   8 Most recent comment from Aleksandar Vuković:I agree with you, LeeUnfortunately, we haven't been able to make that possible up until now. Our developers will be working on it in the future, though. Phillip Bruk Purpose/functionality?Closed   wpDataTables   Updated September 28, 2020 at 12:40pm   4 Most recent comment from Aleksandar Vuković:Yes, Phillip, that's correct.You also have an option during Report creation - Follow table filtering – this checkbox is visible only if you did choose a wpDataTable data source on previous ...