We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Adam Gogo Table filtering not workingClosed   wpDataTables   Updated October 9, 2020 at 7:53pm   2 Most recent comment from Aleksandar Vuković:Hello AdamYou have a complicated query, so wpDataTables server has problems parsing this query. Such queries (with joins, unions, concats, subqueries) cannot be properly filtered, sorted or searched t ... Paul Fellowes chart typesClosed   wpDataTables   Updated October 8, 2020 at 10:46am   9 Most recent comment from Aleksandar Vuković:I don't believe you'll be able to do this easily, Paul.You would also need some other data on the chart, I suppose, other than just TYPE and VALUE. I mean - if you transpose columns into ... Erez Place HoldersClosed   wpDataTables   Updated October 7, 2020 at 12:39pm   2 Most recent comment from Aleksandar Vuković:Hello again ErezYour users can't define variables.If you wish to filter the table using placeholders and shortcodes, you need to add %VAR1% and/or %VAR2% as a predefined filtering value in column ... Piotr Kowalski Dynamically loaded wdtClosed   wpDataTables   Updated October 7, 2020 at 10:16am   2 Most recent comment from Aleksandar Vuković:Hello PiotrUnfortunately, not with any built-in features of the plugin. You can try with some custom solution, though, but we do not provide support for that.If you have manual or SQL query based tabl ... Ben Ward MySQL Database Name for EditingClosed   wpDataTables   Updated October 7, 2020 at 8:21am   2 Most recent comment from Aleksandar Vuković:Hello BenUnfortunately, you cannot change this in any way. That's how the plugin is creating duplicate tables, and it seems your client reached the database's maximum length for a table name ... ashman How to Add warnings while editing recordsClosed   wpDataTables   Updated October 7, 2020 at 8:12am   4 Most recent comment from Aleksandar Vuković:You can check out our hooks and filters, along with our front-end table callbacks.I'm sure this will help you out with this.I'd gladly share some examples with you, but we never did a cus ... Eric P Tables menus not fully shownClosed   wpDataTables   Updated October 5, 2020 at 1:50pm   2 Most recent comment from Aleksandar Vuković:Hello EricThank you for your purchase.This should be the default behavior of the plugin, and there are no settings to make it look like you have.Issues like this usually occur when there is a conflict ... Thomas Buchstaetter Translate table cell text content with WPMLClosed   wpDataTables   Updated October 5, 2020 at 1:46pm   2 Most recent comment from Aleksandar Vuković:Hello ThomasThank you for your purchase.Unfortunately, no multi-lingual plugin is able to translate dynamic strings, so even though they can translate static strings, like settings labels, they would ... Gaia Error in importing a large CSV fileClosed   wpDataTables   Updated October 5, 2020 at 1:19pm   4 Most recent comment from Aleksandar Vuković:Can you share that file with me, so I can test it locally? Marian Harris Transfer Filtered Data between TablesClosed   wpDataTables   Updated October 5, 2020 at 11:34am   6 Most recent comment from Aleksandar Vuković:You're welcome, MarianIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ed Blank permissionsClosed   wpDataTables   Updated October 5, 2020 at 8:37am   2 Most recent comment from Aleksandar Vuković:Hello EdThank you for your purchase.You can add that CSS on the specific page, in between the ... tags, so it will only apply to that page. However, it will also apply to all users and visitors.What y ... Subramanya Reddi Ticksy account PasswordClosed   wpDataTables   Updated October 5, 2020 at 7:55am   2 Most recent comment from Aleksandar Vuković:Hi again Subramanya Reddi I'm not sure I understand the issue here. If you click on "Reset password", you will receive the password reset email. If you don't see it in your inbox, please ch ... Subramanya Reddi Disable un wanted feilds from formClosed   wpDataTables   Updated October 5, 2020 at 7:54am   2 Most recent comment from Aleksandar Vuković:Hello Subramanya ReddiThank you for your purchase.You can create tables from custom post types using only SQL query. If you're not that good with SQL, you can use our query constructor, which ca ... Alejandro Flamerich How to refresh a combo in the new/edit formClosed   wpDataTables   Updated October 5, 2020 at 7:39am   2 Most recent comment from Aleksandar Vuković:Hello Alejandro.At the moment, there are no buttons or options within the plugin that would refresh the table on click, or after a change has been made. You could use our hooks and create a script th ... ashman Can't delete record in wpDataTablesClosed   wpDataTables   Updated October 2, 2020 at 1:53pm   4 Most recent comment from Aleksandar Vuković:Hi again ashman.That also depends on the query you're using.If you're pulling columns from a single table, you shouldn't use accent graves.From version 2.3 we've implemented a feat ...