We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Daniel Stewart Foreign Key not displaying Formula ValueClosed   wpDataTables   Updated September 18, 2020 at 12:21pm   2 Most recent comment from Isidora Markovic:Hi Daniel,Unfortunately that is not possibly with built-in feature of plugin.About the Formula column with Foreign keys, yes there is the issue with that. It is forward to our developers team to chec ... Deana White Internal server error message in upload of excel spreadsheetClosed   wpDataTables   Updated September 18, 2020 at 11:44am   38 Most recent comment from Isidora Markovic:Hi Deana,You are welcome.Thank you so much for the great review.It means us a lot.Have a nice weekend.Best regards. Andrew Nelson filtering/placeholders/foreign keysClosed   wpDataTables   Updated September 18, 2020 at 11:09am   6 Most recent comment from Isidora Markovic:Hi Andrew,You are welcome.I believe that you need to modify query to get results what you need. If you have any other issue or question please open new ticket, and we help you out. Best regards. Daniel Retrieving phone numbers to use in WPSMS to send a message to queried numbers.Closed   wpDataTables   Updated September 17, 2020 at 12:53pm   2 Most recent comment from Isidora Markovic:Hi Daniel,Thank you for your purchase.Unfortunately we don't have such functionality, it requires some code customization. You can take a look in our documentation about Front-end callbacks an ... Paul Williams How to create link from Table A to Table BClosed   wpDataTables   Updated September 16, 2020 at 2:18pm   9 Most recent comment from Paul Williams:Thanks Milan - will do.Best regards,Paul. Randal Oulton plugin updateClosed   wpDataTables   Updated September 16, 2020 at 6:28am   6 Most recent comment from Isidora Markovic:Hi Randal,Aleksandar is assign on our other products this week, so I will answer you.You are welcome. If you have any other issue or question please open new ticket, and we help you out. We will clos ... Daniel Trying to use a URL column or something similarClosed   wpDataTables   Updated September 15, 2020 at 12:27pm   4 Most recent comment from Isidora Markovic:Hi DanielAleksandar is assign on our other products this week, so I will help you out.Solution that Aleksandar provide to you will generate link in the column as the same as you manually insert https ... Gradimir Stanković Decimals in chart and value showingClosed   wpDataTables   Updated September 15, 2020 at 12:05pm   6 Most recent comment from Isidora Markovic:Pozdrav, Gradimire,Aleksandar je ove nedelje na drugom pluginu, tako da cu ja nastaviti da vam pomazem ukoliko imate pitanja ili problema sa pluginom.Da, taj problem moze da se reši tako sto ćete po ... fuchsws Filter from comma separated keywordsClosed   wpDataTables   Updated September 15, 2020 at 11:33am   6 Most recent comment from Isidora Markovic:Hi Andrew, Aleksandar is assign on our other products this week, so I will answer you.You are welcome.I am glad that Aleksandar solution help you out. If you have any other issue or question please op ... Hans Keutgen Own calculation/value in cellClosed   wpDataTables   Updated September 15, 2020 at 11:16am   4 Most recent comment from Isidora Markovic:Hi Hans,Thank you for your purchase.Thanks Srinath for answering for previous question.I can say that Srinath is right, but I can add one more thing. Based on your image for requested columns you al ... Farrell Sql Query Limit to 5 Rows Not WorkingClosed   wpDataTables   Updated September 15, 2020 at 11:02am   2 Most recent comment from Isidora Markovic:Hi Farrell,Thank you for your purchase.If your MySQL-query based wpDataTable doesn’t work correctly with server-side processing, probably this is happening because wpDataTables server has problems ... Blair User ID field visibilityClosed   wpDataTables   Updated September 15, 2020 at 9:25am   4 Most recent comment from Isidora Markovic:Hello BlairAleksandar is assign on our other products this week, so I will answer you.You are welcome.I am glad that Aleksandar solution help you out. If you have any other issue or question please op ... Ioannis Giftakis Bookmarks for EntriesClosed   wpDataTables   Updated September 15, 2020 at 8:28am   2 Most recent comment from Isidora Markovic:Hi Tim,Thank you for your purchase Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Unfortunately at the moment there’s no built-in ... Damian save to PDF not workingClosed   wpDataTables   Updated September 14, 2020 at 9:08am   2 Most recent comment from Aleksandar Vuković:Hello DamianUnfortunately, that's not something you can change. The table tools' functionalities are based on a 3rd party HTML5 library, and it offers very little fine-tuning. You can read m ... Stephan missing featuresClosed   wpDataTables   Updated September 14, 2020 at 8:54am   4 Most recent comment from Aleksandar Vuković:Hi again StephanI'm sorry to see you won't be using the plugin after purchase.I can see that the refund request was filed for both wpDataTables and Formidable Forms integration for wpDataTa ...